Senior Technical Account Manager, Public Sector

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  "source_hash": "56a45a5e92bcdd6a513156e929e475c2c639e9324ed0ea4636ce7f4c8621baa6",
  "last_changed_at": "2026-05-29T07:00:38.960Z",
  "active_status": "active"
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  "language": "en",
  "location": {
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    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
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  "salary_min": 140000,
  "inferred_at": "2026-06-06T07:56:30.788Z",
  "launch_scope": {
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  "remote_policy": "remote",
  "salary_period": "year",
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  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "What You’ll Do",
      "content": "\n<li>Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.</li>\n<li>Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.</li>\n<li>Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.</li>\n<li>Create and deliver training programs for customer teams.</li>\n<li>Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.</li>\n<li>Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.</li>\n<li>Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.</li>\n<li>Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.</li>\n"
    },
    {
      "text": "Who You Are",
      "content": "\n<li>5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS</li>\n<li>Proven track record at early-stage startups (50-200 employees)</li>\n<li>Minimum 5 year tenure in previous positions, demonstrating stability and impact</li>\n<li>Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture</li>\n<li>Enterprise account management or customer management experience essential</li>\n<li>Strong analytical and problem-solving capabilities</li>\n<li>Outstanding communication skills with ability to explain technical concepts to various audiences</li>\n<li>Bachelor's degree in Computer Science, Engineering, or related field</li>\n<li>Ability to travel up to 30%</li>\n"
    },
    {
      "text": "Success Metrics",
      "content": "\n<li>Customer retention and expansion rates.</li>\n<li>Technical implementation success rates.</li>\n<li>Time-to-value for new customers.</li>\n<li>Customer satisfaction and NPS scores.</li>\n<li>Product adoption metrics.</li>\n<li>Technical issue resolution times.</li>\n<li>Customer health scores.</li>\n<li>Revenue growth within accounts.</li>\n"
    },
    {
      "text": "Benefits",
      "content": "\n<li>Competitive salary and equity package.</li>\n<li>Fully Remote.</li>\n<li>Health, dental, and vision benefits.</li>\n<li>401(k)</li>\n<li>Flexible time off.</li>\n<li>Work with cutting-edge technology and innovative customers.</li>\n<li>Learn from experienced leadership team from top tech companies.</li>\n<li>High-impact role with clear growth trajectory.</li>\n<li>Opportunity to shape the future of financial data access.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1771857878538,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "Remote",
    "allLocations": [
      "Remote"
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