Account Management Specialist

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    "ExternalDescriptionStr": "<p><strong>Essential Job Functions:</strong></p>\n<ul>\n <li>Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.</li>\n <li>Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.</li>\n <li>Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.</li>\n <li>Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.</li>\n <li>Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).</li>\n <li>Communicate with shipper and consignee contacts regarding exception notification and problem resolution.</li>\n <li>Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.</li>\n <li>Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.</li>\n <li>Duties, responsibilities and activities may be assigned or changed from time to time</li>\n</ul>\n<p><strong>Minimum Requirements:</strong></p>\n<ul>\n <li>Bachelor's degree in business, logistics, supply chain, or management preferred.</li>\n <li>Experience in the transportation industry preferred.</li>\n <li>Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.</li>\n <li>Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.</li>\n <li>Highly effective communication, both verbal and written.</li>\n <li>Attention to detail, organizational skills, and customer focused.</li>\n <li>Ability to work weekend rotation when scheduled.</li>\n</ul>\n<p><strong>Salary:&nbsp;</strong>Up to $50,000 /year base salary + Bonus Eligibility&nbsp;</p>\n<p><i><strong>This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.&nbsp;</strong></i></p>\n<p><strong>Benefits&nbsp;</strong>We offer a comprehensive benefits plan including:</p>\n<ul>\n <li>Medical</li>\n <li>Dental&nbsp;</li>\n <li>Vision</li>\n <li>Flexible Spending Account (FSA)</li>\n <li>Employee Assistance Program (EAP)</li>\n <li>Life &amp; AD&amp;D Insurance</li>\n <li>Disability</li>\n <li>Paid Time Off</li>\n <li>Paid Holidays</li>\n</ul>",
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