Customer Experience Associate

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  "last_changed_at": "2026-05-30T05:45:59.853Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Ta' Xbiex, Malta, XBX 1021, Malta",
    "city": "Ta' Xbiex",
    "region": "Malta",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:21:28.335Z",
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    "included": true,
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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{}

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  "list_job": {
    "id": "154",
    "isRemote": null,
    "location": {
      "city": "Ta' Xbiex",
      "state": "Malta"
    },
    "atsLocation": {
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      "state": null,
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    "departmentId": "19372",
    "locationType": "2",
    "jobOpeningName": "Customer Experience Associate",
    "departmentLabel": "Customer Experience",
    "employmentStatusLabel": "Full Time"
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  "detail_job_opening": {
    "location": {
      "city": "Ta' Xbiex",
      "state": "Malta",
      "postalCode": "XBX 1021",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-05-08",
    "atsLocation": {
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    "description": "<p><span style=\"color: rgb(224, 62, 45); font-weight: bold\">Join Our Team as a Customer Experience Associate at Atlas Insurance!</span></p>\n<p><br></p>\n<p><span>The Customer Experience Associate plays a key role in understanding customer needs, resolving issues effectively, analyzing customer feedback, and collaborating closely with internal teams to drive continuous service improvement. </span></p>\n<p><br><br></p>\n<p><span>The successful candidate will contribute directly to delivering an exceptional, consistent, and customer‑centric experience across all touchpoints, ensuring customer satisfaction, retention, and long‑term loyalty.</span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities<br><br></span></p>\n<ul>\n<li><span>Monitor and evaluate customer interactions across multiple channels to ensure quality, consistency, and compliance with service standards.</span></li>\n<li><span>Analyze customer enquiries, complaints, and feedback to identify trends, recurring issues, and recommend opportunities for improvement.</span></li>\n<li><span>Collect and interpret customer insights through surveys, interviews, service reviews, and other feedback mechanisms.</span></li>\n<li><span>Prepare regular reports on customer satisfaction metrics and translate data into clear, actionable insights.</span></li>\n<li><span>Collaborate closely with Client‑Facing Departments and Product Teams to ensure alignment on service standards and customer needs.</span></li>\n<li><span>Ensure compliance with service guidelines, internal policies, and relevant regulatory requirements.</span></li>\n<li><span>Participate in service reviews and training activities to maintain and improve service standards</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">At least 2 years of experience in a customer experience role, preferably across multiple communication channels. </span></li>\n<li><span style=\"font-weight: bold\">Excellent spoken and written communication skills in both English and Maltese.</span></li>\n<li>Familiarity with customer satisfaction metrics, surveys and reporting tools.</li>\n<li><span>Strong customer‑centric mindset with a passion for delivering excellent service</span></li>\n<li><span>Good reporting skills with proven ability to understand</span><span> data and translate insights into practical improvements</span></li>\n<li><span>Strong problem‑solving and complaint‑handling skills with high attention to detail and commitment to compliance</span></li>\n<li><span>Ability to collaborate effectively across departments and with multiple stakeholders</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Applications not meeting the above criteria, especially language and experience requirements, will not be considered.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Us</span></p>\n<p><span> </span></p>\n<p><span>#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.</span></p>\n<p><span> </span></p>\n<p><span>We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work amongst others.</span></p>\n<p><br></p>\n<p><span><span style=\"font-size: 16px\">#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.</span></span></p>\n<p><span> </span></p>\n<p><span><span style=\"font-weight: bold\">Ready to make an impact? Apply now and be part of our success story!</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Please read our Recruitment Privacy Policy, found <a href=\"https://www.atlas.com.mt/atlas-group-recruitment-privacy-policy/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a> before applying.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Application deadline: <span style=\"font-size: 12pt; font-weight: bold\">30th June 2026</span></span></p>",
    "compensation": null,
    "departmentId": "19372",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Experience Associate",
    "departmentLabel": "Customer Experience",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://atlasinsurancemalta.bamboohr.com/careers/154",
    "employmentStatusLabel": "Full Time"
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}