Demand Management/Project Coordinator

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    "description": "<p><span style=\"font-size: 12pt\"><span>We are seeking a <span style=\"font-weight: bold\">Demand Management Coordinator</span> to join an established Demand Management Managed Service engagement at one of our clients. This role sits at the operational core of the demand lifecycle — coordinating, tracking, and managing requests from intake through closure while enabling smooth delivery across the client's technology organization. The Coordinator works closely with Demand Managers and Program leads, serving as a versatile execution partner across stakeholder, service owner, and cross-functional delivery teams — balancing operational rigor with the flexibility to support both demand coordination and project-level activities as needed.</span></span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Location</span>:</span><span> 100% Remote. <span style=\"font-size: 12pt\">Able to work effectively in <span style=\"font-weight: bold\">Central Standard Time</span> hours.</span></span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">About us</span></span>:</p>\n<p><span>Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.</span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Job Description:</span></span><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities: </span></span></span><span style=\"font-weight: bold\"><span><br></span></span></p>\n<ul></ul>\n<ul>\n<li>Coordinate intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy, consistent tool usage, and adherence to governance protocols.</li>\n<li>Act as a detail-oriented coordinator supporting the definition of demand scope, managing interactions with customers and service owners, and ensuring cross-functional alignment throughout the demand lifecycle.</li>\n<li>Maintain planning logs, demand requirements documentation, action item tracking, and approval records in support of PMO and program-level governance requirements.</li>\n<li>Identify risks, develop mitigation strategies, and escalate to Demand Managers and Program leads per defined protocols.</li>\n<li>Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM).</li>\n<li>Coordinate across multiple workstreams and stakeholders at the program level, ensuring dependencies are tracked and delivery timelines are met.</li>\n<li>Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Must-Have Qualifications:</span></span></span></p>\n<ul></ul>\n<ul>\n<li>2–4+ years of experience as a Project Coordinator, PMO Coordinator, or Program-level support role — ideally with exposure to demand or operations coordination.</li>\n<li>Experience working within or supporting a PMO or program-level governance structure.</li>\n<li>Hands-on experience with ServiceNow (SIM module preferred) and SharePoint.</li>\n<li>Strong coordination and documentation skills — able to manage multiple workstreams, track action items, and produce clear status reports.</li>\n<li>Experience facilitating recurring stakeholder meetings and managing cross-functional follow-ups.</li>\n<li>Comfortable wearing multiple hats in a structured, governance-driven service delivery environment.</li>\n<li>Fluent in English (written and spoken); strong communication skills with both technical and business audiences.<span><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Nice-to-Have: </span></span></span></p>\n<ul></ul>\n<ul>\n<li>Exposure to demand management, IT portfolio management, or ITSM environments.</li>\n<li>Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus).</li>\n<li>Familiarity with process improvement or automation initiatives.</li>\n<li>PMP, CAPM, or PMO-related certification preferred over traditional BA certifications.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Opportunities for professional growth and development.</span></li>\n<li><span style=\"font-size: 12pt\">A collaborative and inclusive work environment.</span></li>\n<li><span style=\"font-size: 12pt\">The chance to work on impactful projects with a talented team.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent compensation in USD.</span></li>\n<li><span style=\"font-size: 12pt\">Hardware and software setup (mandatory).</span></li>\n</ul>\n<p><br></p>",
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