Technical Business Analyst

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    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Technical Business Analyst (US/APAC Support)</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">About Kurtosys:</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">Kurtosys helps asset and wealth managers transform complex data into meaningful client communications, reporting, and digital experiences. We work at the intersection of technology, data, design, and financial services — building solutions used by global investment firms.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">The Opportunity:</span></p>\n<p><span style=\"font-size: 12pt\">We’re looking for a technically curious, client-focused problem solver to join our global support team.</span></p>\n<p><span style=\"font-size: 12pt\"><br>This role is ideal for someone who enjoys understanding how systems work, digging into technical issues, analysing data, and helping clients solve problems. You’ll work across support, troubleshooting, configuration, and operational delivery — partnering closely with both clients and internal teams.</span></p>\n<p><span style=\"font-size: 12pt\"><br>We’re not looking for someone who simply closes tickets. We’re looking for someone proactive, eager to learn, and excited by technology, problem-solving, and continuous improvement.</span></p>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-size: 14pt; font-weight: bold\">Working Hours:</span></span></p>\n<p><span style=\"font-size: 12pt\">This role supports international teams across <span style=\"font-weight: bold\">APAC</span> and the <span style=\"font-weight: bold\">US</span> and therefore requires flexibility to work aligned regional hours.</span></p>\n<p><span style=\"font-size: 12pt\"><br>Candidates should be comfortable working one of the following shifts:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">APAC hours: 00:00 – 09:00 SAST</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">US hours: 17:00 – 03:00 SAST (or 16:00 – 02:00 </span>SAST during US daylight savings)</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-size: 14pt; font-weight: bold\">What You’ll Do:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Investigate and resolve client support issues</span></li>\n<li><span style=\"font-size: 12pt\">Analyse and troubleshoot data using SQL</span></li>\n<li><span style=\"font-size: 12pt\">Work with structured data formats such as JSON, XML, CSV, and XLSX</span></li>\n<li><span style=\"font-size: 12pt\">Support reporting production cycles and operational processes</span></li>\n<li><span style=\"font-size: 12pt\">Implement configuration updates and solution enhancements</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with technical and client-facing teams across regions</span></li>\n<li><span style=\"font-size: 12pt\">Build a deep understanding of Kurtosys products and client environments</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What We’re Looking For:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">3–5 years’ experience in a technical support, technical BA, or client-facing technical role</span></li>\n<li><span style=\"font-size: 12pt\">Strong SQL skills and confidence working with data</span></li>\n<li><span style=\"font-size: 12pt\">Exposure to APIs, JSON/XML, or structured data environments</span></li>\n<li><span style=\"font-size: 12pt\">Strong communication and problem-solving ability</span></li>\n<li><span style=\"font-size: 12pt\">A proactive mindset and willingness to learn</span></li>\n<li><span style=\"font-size: 12pt\">Someone who is curious, collaborative, humble, and takes ownership</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-size: 14pt; font-weight: bold\">Nice to Have:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">JavaScript debugging or scripting exposure</span></li>\n<li><span style=\"font-size: 12pt\">SaaS or platform support experience</span></li>\n<li><span style=\"font-size: 12pt\">Exposure to financial services or asset management</span></li>\n<li><span style=\"font-size: 12pt\">Experience with Jira and Confluence</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-size: 14pt; font-weight: bold\">Why Join Us?</span></span></p>\n<p><span style=\"font-size: 12pt\">This is an opportunity to join a globally growing team where you’ll be trusted with real ownership, exposed to complex technical environments, and encouraged to continuously learn and grow.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">If you enjoy solving problems, learning new technologies, and working with smart, collaborative people — we’d love to hear from you.</span></p>",
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