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HomeCompanies7d1b6151 16eb 4e36 96cf C537a91bbc5e 19000101 000001Software Support Analyst

Software Support Analyst

7d1b6151 16eb 4e36 96cf C537a91bbc5e 19000101 000001 · Kennett Admin 2, Kennett, MO, US, Kennett, MO · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7d1b6151 16eb 4e36 96cf C537a91bbc5e 19000101 000001
TitleSoftware Support Analyst
Normalized title-
Department / team-
LocationKennett Admin 2, MO, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7d1b6151 16eb 4e36 96cf C537a91bbc5e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Kennett Admin 2.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7d1b6151 16eb 4e36 96cf C537a91bbc5e 19000101 000001
Sourcef084cf33-b4f8-49d6-86a2-3a4a7f50c2c5
ATS providerADP Workforce Now Recruiting

Description

Job Purpose Software Support Analyst acts as primary interface to the computing services customers that are supported by the Health Technology Department to effect real time problem analysis and resolutions. Qualifications Possession of a High School Diploma or equivalent. Knowledge of desktop and business/technical support systems. Knowledge of Customer Service. Core Job Duties Help Desk Works directly with company employees to provide services and help resolve EHR problems through technical assistance and problem resolution. Provides timely technical support to internal employees via telephone, emails, remote or on-site for competent skillset of technologies exhibited. Collects detailed information to categorize request in order to determine method of resolution. Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns. Gathering additional details, clarify, test, reproduce and document customer issues and create/update Support Cases. EHR System Setup and maintain New Users, Programs, Form Structure, Service Codes/Fees, and User Roles in the EHR system. Maintain Patch Management. Ability to maintain Netsmart Clinical Systems (eCET) implementation, evaluation, monitoring documentation, training and forms development for end users. Understanding of the functional capabilities and limitations with the technologies being utilized by agency. Ability to Read/Write Crystal Reports. Other Maintains acceptable attendance record, respect break periods and work with supervisor to ensure coverage during any absence. Exhibits a professional appearance, attitude and demeanor that reflects confidence, positive self-esteem and overall professionalism when working with person(s)-served, co-workers, families and referral sources. Self-motivated and able to work autonomously. Orally communicate information effectively and accurately. Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care. Abide by program and agency policies and procedures. Other job duties and special projects as assigned.

Full job record

Job ID2d67e31907a1272015fa5d832f44bce0d04d34bc
Org IDd503d948-6a1f-4686-b334-6530872ace97
Source IDf084cf33-b4f8-49d6-86a2-3a4a7f50c2c5
Board IDf084cf33-b4f8-49d6-86a2-3a4a7f50c2c5
Provideradp_workforcenow
Provider Job Key936697
TitleSoftware Support Analyst
Normalized Title
Statusactive
Activeyes
Location TextKennett Admin 2, Kennett, MO, US, Kennett, MO
Department
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionMO
CityKennett Admin 2
Salary Raw
Salary Min
Salary Max
Salary Currency
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7d1b6151-16eb-4e36-96cf-c537a91bbc5e&ccId=19000101_000001&lang=en_US&type=JS&jobId=936697&jwId=9202040581634_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7d1b6151-16eb-4e36-96cf-c537a91bbc5e&ccId=19000101_000001&lang=en_US&type=JS&jobId=936697&jwId=9202040581634_1
First Seen At2026-05-31 19:00:26Z
Last Seen At2026-06-06 12:42:10Z
Last Checked At2026-06-06 12:42:10Z
Last Changed At2026-06-06 12:42:10Z
Inactive At
Source Posted At2026-04-08 19:55:00Z
Source Updated At
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Event Fields
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