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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong>In-House Dispatch Specialist</strong></p><p><strong>Location:</strong> Irving, TX<br><strong>Company:</strong> Dry Force Corp<br><strong>Employment Type:</strong> Full-Time<br>&nbsp;</p><p>Dry Force is currently hiring for our <strong>I</strong><strong>n-house Dispatch Team</strong>! We are seeking driven, service-minded professionals with emergency-services experience to contribute to a fast-growing and highly respected company.</p><p>As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You&#39;ll be joining a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li>Operate a multi-line phone system in our corporate office.</li><li>Dispatch technicians and project managers in real time based on availability and proximity.</li><li>Provide empathetic and clear instructions to customers awaiting service.</li><li>Monitor active jobs and provide customers with updates.</li><li>Accurately input and retrieve data across multiple software platforms.</li><li>Forward non-emergency requests to the appropriate departments.</li><li>Act as a calm, supportive liaison during often stressful situations for our clients.</li></ul><p><br></p><p><strong>Who We&#39;re Looking For</strong></p><ul type=\"disc\"><li>Courteous, professional, and customer-service-oriented individuals.</li><li>Strong communicators who thrive in fast-paced environments.</li><li>Motivated team players driven by goals and accountability.</li><li>People committed to upholding the mission and culture of Dry Force.</li></ul><p><br></p><p><strong>Minimum Requirements</strong></p><ul type=\"disc\"><li>1+ years of dispatching experience preferred.</li><li>1+ years in a call center or direct customer service environment preferred.</li><li>Proficient with technology and quick to learn new systems.</li><li>High School Diploma or GED required.</li><li>Clear criminal background and ability to pass a drug screen.</li><li>Reliable transportation.</li><li>Flexibility in working varied shifts, including holidays and surge periods.</li></ul><p><br></p><p><strong>Working Schedule Highlights</strong></p><ul type=\"disc\"><li><strong>Flexible Workweek:</strong> Must be available to work <strong>one weekend day (Saturday or Sunday)</strong>. In return, you receive <strong>two consecutive days off</strong> weekly.</li><li><strong>Shifts vary</strong> between <strong>7:00 AM and 10:30 PM</strong>, including:<ul type=\"circle\"><li>Examples: 7:00 AM&ndash;3:00 PM, 1:30 PM&ndash;10:30 PM, etc.</li><li>No fixed recurring schedule; shift times vary based on company needs and team availability.</li></ul></li><li><strong>Surge Periods:</strong> During high-demand times, dispatchers may work <strong>10-hour shifts</strong> and are eligible for up to <strong>10 hours of overtime per week</strong>.</li></ul><p><strong>Benefits</strong></p><ul type=\"disc\"><li style=\"font-weight: bold;\">Competitive pay with bonus structure</li><li>100% employer-paid health insurance (employee coverage)</li><li>Life Insurance ($25k, employer-paid after 90 days)</li><li>Short &amp; Long-Term Disability</li><li><strong>401(k) with company match</strong> (after 90 days)</li><li>6 Paid Holidays + 1 Floating Holiday (after 90 days)</li><li>PTO/Vacation (after 1 year)</li></ul><p><br></p><p>Since 2003, Dry Force Corp has been preserving, protecting, and restoring residential and commercial properties affected by water and fire. We&#39;re a growing force in the restoration industry&mdash;and we&#39;re looking for people who want to grow with us.</p><p><strong>Do you live by the motto &quot;work hard, play hard&quot;? Want to be part of a high-performing, fast-moving team? Then Dry Force may be your next great career move.</strong></p><p><br></p></div></div></div></div></div></div></div></div></div>\n",
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