Duty Manager - AOCC Operations

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    "Title": "Duty Manager - AOCC Operations",
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        "Skill": "Airport Operations Management",
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        "Skill": "Airport Systems Integration",
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        "Skill": "Data Analysis and Interpretation",
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    "ShortDescriptionStr": "Duty Manager - AOCC/JCC is responsible for supervising shift-based airport operations, ensuring efficient resource utilization, compliance with standard procedures, and swift coordination during disruptions. The role demands quick decision-making to address real-time challenges, maintain operational continuity, and uphold On-Time Performance (OTP) across all airport functions",
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    "ExternalPostedStartDate": "2026-06-19T08:49:31+00:00",
    "ExternalQualificationsStr": "<p><strong>Educational Background:</strong></p>\n<p>Bachelor's Degree in Aviation Management, Business Administration, or a related field</p>\n<p><strong>Work Experience:</strong></p>\n<p>5-7 years of relevant experience in airport operations.</p>",
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    "ExternalResponsibilitiesStr": "<p><strong>Operational Oversight:</strong></p>\n<p>Direct and supervise daily operations across the shift, ensuring compliance with established operational standards and procedures.</p>\n<p>Monitor flight schedules, OTP (On-Time Performance), delays, and cancellations, taking necessary actions to minimize disruptions.</p>\n<p>Notify airlines, ground handlers, and operators of adverse weather conditions and implement Low Visibility Procedures (LVP) when required.</p>\n<p>Coordinate with ATC for expected time of arrival (ETA) updates, parking stand assignments, runway usage changes, and aircraft towing/engine run-ups.</p>\n<p><strong>Resource Management:</strong></p>\n<p>Manage the allocation and utilization of airport resources such as parking stands, boarding gates, check-in counters, and baggage reclaim belts during shift operations to maximize asset utilization.</p>\n<p>Regularly monitor resource usage and promptly address any concerns related to allocation, availability, or maintenance.</p>\n<p><strong>Emergency and Contingency Management:</strong></p>\n<p>Support the implementation of emergency response plans in collaboration with relevant stakeholders during disruptions or crises.</p>\n<p>Manage operations during crisis situations (e.g., weather events, security incidents, or equipment failures) to minimize impact on passengers and airport activities.</p>\n<p><strong>Team Supervision:</strong></p>\n<p>Lead and support team members in the shift, offering direction and ensuring that performance aligns with organizational standards.</p>\n<p>Evaluate team performance and foster professional growth through tailored development plans for team members.</p>\n<p><strong>Stakeholder Coordination:</strong></p>\n<p>Engage with internal and external stakeholders to facilitate seamless operations and promptly address any emerging issues.</p>\n<p>Act as the primary point of contact for all stakeholders during the shift, including airlines, ground handlers, customs, immigration, ATC, and security agencies.</p>\n<p>Communicate operational updates, disruptions, and emergency response actions to senior management and relevant stakeholders promptly.</p>\n<p><strong>Compliance and Reporting:</strong></p>\n<p>Uphold adherence to company policies, procedures, and regulatory requirements across all managed sections or sites.</p>\n<p>Ensure that all operational activities are in line with airport SOPs and safety guidelines.</p>\n<p>Maintain accurate records of shift operations, incidents, and disruptions in AOCC/JCC systems.</p>\n<p>Generate and submit daily shift reports, including key performance metrics (OTP, resource utilization, disruptions) for management review.</p>\n<p>&nbsp;</p>\n<p><strong>Key Stakeholders - Internal:</strong></p>\n<p>Lead - AOCC/JCC</p>\n<p>Direct Supervisors &amp; other Department Leaders</p>\n<p>Airport Operations Team</p>\n<p>Air Traffic Control</p>\n<p>Airport Security</p>\n<p>Emergency Medical Services</p>\n<p>Engineering &amp; Maintenance Team</p>\n<p>Health, Safety &amp; Environment (HSE) Team</p>\n<p><strong>Key Stakeholders - External:</strong></p>\n<p>Airlines</p>\n<p>Ground handlers</p>\n<p>Non-scheduled operators</p>\n<p>Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military)</p>\n<p>Medical agencies</p>",
    "InternalResponsibilitiesStr": "<p><strong>Operational Oversight:</strong></p>\n<p>Direct and supervise daily operations across the shift, ensuring compliance with established operational standards and procedures.</p>\n<p>Monitor flight schedules, OTP (On-Time Performance), delays, and cancellations, taking necessary actions to minimize disruptions.</p>\n<p>Notify airlines, ground handlers, and operators of adverse weather conditions and implement Low Visibility Procedures (LVP) when required.</p>\n<p>Coordinate with ATC for expected time of arrival (ETA) updates, parking stand assignments, runway usage changes, and aircraft towing/engine run-ups.</p>\n<p><strong>Resource Management:</strong></p>\n<p>Manage the allocation and utilization of airport resources such as parking stands, boarding gates, check-in counters, and baggage reclaim belts during shift operations to maximize asset utilization.</p>\n<p>Regularly monitor resource usage and promptly address any concerns related to allocation, availability, or maintenance.</p>\n<p><strong>Emergency and Contingency Management:</strong></p>\n<p>Support the implementation of emergency response plans in collaboration with relevant stakeholders during disruptions or crises.</p>\n<p>Manage operations during crisis situations (e.g., weather events, security incidents, or equipment failures) to minimize impact on passengers and airport activities.</p>\n<p><strong>Team Supervision:</strong></p>\n<p>Lead and support team members in the shift, offering direction and ensuring that performance aligns with organizational standards.</p>\n<p>Evaluate team performance and foster professional growth through tailored development plans for team members.</p>\n<p><strong>Stakeholder Coordination:</strong></p>\n<p>Engage with internal and external stakeholders to facilitate seamless operations and promptly address any emerging issues.</p>\n<p>Act as the primary point of contact for all stakeholders during the shift, including airlines, ground handlers, customs, immigration, ATC, and security agencies.</p>\n<p>Communicate operational updates, disruptions, and emergency response actions to senior management and relevant stakeholders promptly.</p>\n<p><strong>Compliance and Reporting:</strong></p>\n<p>Uphold adherence to company policies, procedures, and regulatory requirements across all managed sections or sites.</p>\n<p>Ensure that all operational activities are in line with airport SOPs and safety guidelines.</p>\n<p>Maintain accurate records of shift operations, incidents, and disruptions in AOCC/JCC systems.</p>\n<p>Generate and submit daily shift reports, including key performance metrics (OTP, resource utilization, disruptions) for management review.</p>\n<p>&nbsp;</p>\n<p><strong>Key Stakeholders - Internal:</strong></p>\n<p>Lead - AOCC/JCC</p>\n<p>Direct Supervisors &amp; other Department Leaders</p>\n<p>Airport Operations Team</p>\n<p>Air Traffic Control</p>\n<p>Airport Security</p>\n<p>Emergency Medical Services</p>\n<p>Engineering &amp; Maintenance Team</p>\n<p>Health, Safety &amp; Environment (HSE) Team</p>\n<p><strong>Key Stakeholders - External:</strong></p>\n<p>Airlines</p>\n<p>Ground handlers</p>\n<p>Non-scheduled operators</p>\n<p>Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military)</p>\n<p>Medical agencies</p>",
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