Call Center Agent

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    "description": "<p style=\"text-align:center\"><span style=\"display:block; font-size:22px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:#0070c0\">Call Center Agent</span></span></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><strong><em><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence!</span></em></strong><strong><em><span dir=\"ltr\" lang=\"EN\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"> In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.</span></span></em></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">W<span style=\"color:black\">e have an immediate opening for a full-time Call Center Agent on-site in our Marshalltown office. </span></span></span></span></p>\n\n<p><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Schedule:</span></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Monday &ndash; Friday</span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">8:00 am - 5:00 pm</span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"_Hlk173921323\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Responsibilities include:</span></span></a></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Answering telephone calls in a clear professional manner. </span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Directing telephone calls accordingly.</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Making, canceling, and rescheduling patient appointments. </span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Gathering, verifying, and entering demographic information. </span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Making outbound calls as needed. </span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Maintaining patient records according to HIPAA guidelines. </span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Effectively interacting with co-workers, physicians, and patients. </span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Performing other duties as needed. </span></span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">Qualifications include:</span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to demonstrate strong patient service skills. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to effectively enter information into a variety of computer programs. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to portray a professional attitude and appearance. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to demonstrate strong verbal and written communication skills. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to work independently and as part of a team. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to thrive in a fast pace, high-call volume environment. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Ability to work M-F between the hours of 8:00 AM and 5:00 PM</span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Previous experience in a call center or medical office required. </span></span></span></p>\n\n<p><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"color:black\">If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.</span></span></span></span></p>\n\n<p style=\"text-align:center\"><span style=\"display:block; font-size:18px\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-family:&quot;Times New Roman&quot;,serif\">EOE</span></strong></span></span></p>\n",
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