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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><h1 style=\"line-height: 1;\"><br></h1><p style=\"line-height: 1;\"><span style=\"font-family: 'times new roman',serif;\"><strong>Starting Wage: $22.00 per hour</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: 'times new roman',serif;\"><strong>Standard Schedule: Monday-Friday, 9am-6pm with overtime as needed.&nbsp;</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: 'times new roman',serif;\"><strong>Onsite Position</strong></span><strong><br></strong></p><p style=\"line-height: 1;\"><span style=\"font-family: 'times new roman',serif;\"><strong>Low Premium Medical Benefit</strong></span></p><p style=\"line-height: 1;\"><span style=\"font-family: 'times new roman',serif;\"><strong>Employee Recognition Programs</strong></span></p><p style=\"line-height: 1;\"><br></p><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:21px;font-family:\"Calibri\",sans-serif;text-decoration:underline;'><span style='text-decoration: none; font-family: \"times new roman\", serif;'>Job Summary</span></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-family: \"times new roman\", serif;'>The Customer Service Representative position works with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the front line of support for our customers, answering phone calls and emails, responding to questions, and walking the customers through basic troubleshooting or setup processes. This position also maintains a high degree of professionalism and effective communication to support our customers.&nbsp;</span></p><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:21px;font-family:\"Calibri\",sans-serif;text-decoration:underline;'><span style='text-decoration: none; font-family: \"times new roman\", serif;'>Essential Functions</span></h1><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><u>Job Responsibilities</u></span></h2><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style='font-family: \"times new roman\", serif;'>Professionally interact with customers via incoming calls to provide and process information in response to product quotation and order requests and inquiries for a wide range of highly configurable mobility products.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Maintain detailed and accurate documentation of customer interactions utilizing various proprietary software applications.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Effectively manage a call center queue with a focus on consistently achieving high customer service standards of company metrics (ex: handle time, first call resolution, schedule accountability).&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Resolve concerns and complaints by listening to the customer, determining the cause, and finding a solution using reference documentation and/or consulting with department leadership.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Answer questions on wheelchair adjustments and specifications, delivery estimates, and tracking details.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Ensure and follow safety requirements and standards.</li><li style='font-family: \"times new roman\", serif;'>Maintain a safe, neat and orderly work environment.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Perform all duties in a manner that follows, demonstrates, and promotes Company&rsquo;s values.</li><li style='font-family: \"times new roman\", serif;'>Report to work as scheduled, on time, and able to work entire work schedule.</li><li style='font-family: \"times new roman\", serif;'>Perform additional duties as assigned.<span style=\"font-family: 'times new roman',serif;\">&nbsp;</span></li></ul><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><u>Knowledge, Skills, and Ability</u></span></h2><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style='font-family: \"times new roman\", serif;'>Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service.</li><li style='font-family: \"times new roman\", serif;'>Skill and ability to navigate multiple computer applications, with the use of dual monitors, while speaking with customers or performing other customer service tasks.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Ability to manage a call center queue with periods of high volume incoming/outgoing calls.</li><li style='font-family: \"times new roman\", serif;'>Detail oriented with a passion for and ability to continuously learn.</li><li style='font-family: \"times new roman\", serif;'>Possess excellent oral and written communication skills.</li><li style='font-family: \"times new roman\", serif;'>Exceptional skills in professionalism while interacting with customers and company associates.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Skill and ability to multi-task, prioritize, and manage time efficiently.</li><li style='font-family: \"times new roman\", serif;'>Ability to exercise patience to get questions answered correctly and timely.</li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Ability to read and interpret parts diagrams.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Critical thinking skills with the ability to interpret detailed customer information to find accurate solutions.&nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Basic level skills using computer applications (Microsoft Suite, enterprise software).&nbsp;</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Basic math proficiency.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Able to work effectively both independently and within a team environment.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Ability to be highly adaptable and responsive to changing business needs.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Possess a continuous improvement mindset.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Ability to observe and identify details.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Ability to work extended hours as scheduled, including weekends.</span></li></ul><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><u><span style=\"color:black;font-weight:normal;\">Physical Demands</span></u></span></h2><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Frequent sitting, wrist manipulation, walking, and standing.</span></li><li style='font-family: \"times new roman\", serif;'>Frequent sedentary work with lifting up to 10 pounds.</li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Manual dexterity to type and operate office equipment occasionally.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Must be able to complete all physical requirements to perform essential functions.&nbsp;</span></li></ul><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:21px;font-family:\"Calibri\",sans-serif;text-decoration:underline;'><span style='text-decoration: none; font-family: \"times new roman\", serif;'>Qualifications</span></h1><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;'><span style=\"font-family: 'times new roman',serif;\"><u>Experience</u></span></h2><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style='font-family: \"times new roman\", serif;'>Required:<ol style=\"list-style-type: circle; font-family: initial;\"><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Minimum of 2+ years of experience in a call center position or relevant customer service experience working with complex or custom product.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Basic level experience with Microsoft Office programs (Word, Excel) and other enterprise software.</span></li></ol></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Preferred:</span><ol style=\"list-style-type: circle; font-family: initial;\"><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Experience reading and interpreting parts diagrams.</span></li><li style='font-family: \"times new roman\", serif;'><span style=\"color: black;\">Bilingual a plus</span></li></ol></li></ul><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:21px;font-family:\"Calibri\",sans-serif;text-decoration:underline;'><span style='text-decoration: none; font-family: \"times new roman\", serif;'>Working Environment</span></h1><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin: 0in 0in 8pt; font-size: 11pt; font-family: \"times new roman\", serif;'>Standard working conditions include a temperature-controlled office and manufacturing environment.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\">This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><span id=\"isPasted\">Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.&nbsp;</span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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