Home › Companies › Worldwidetechservices › Sr. Customer Service Engineer

Sr. Customer Service Engineer

Worldwidetechservices · Corry, PA, United States · Active · SmartRecruiters

Job facts

Field	Value
Company	Worldwidetechservices
Title	Sr. Customer Service Engineer
Normalized title	-
Department / team	ITO
Location	Corry, PA, United States
Work model	-
Employment type	Full Time
Salary	-
Status	active
ATS provider	SmartRecruiters
Posted / first seen	2026-06-16 / 2026-06-17
Changed / last seen	2026-06-17 / 2026-06-18

Related slices

Page	What it contains	Open
Company jobs	Active postings from Worldwidetechservices.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through SmartRecruiters.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Corry.	Open
Department jobs	Active postings in ITO.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Worldwidetechservices
Source	79f1c59f-c342-4a83-950e-08b2e16f7cb3
ATS provider	SmartRecruiters

Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Senior Customer Service Engineer is a senior level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities •Provides support to client VIP’s •After hour support required as needed •Ability to be on stand-by as required in order to provide service to VIP clients •Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. •Ability to collaborate with and support Sr. Level end users •Proactively research and recommend alternative automated approaches for successful completion of work •Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements •Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. •Perform Install/Move/Add or Change (IMAC) activities. •Perform all assigned desk-side support activities •Display outstanding technical and professional services skills at all times •Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines •Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair •Understands and follows all documented service operations policies and procedures. •Other duties or certifications may be assigned to meet business needs •Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: •Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or Qualifications: •Proficient in hardware technology and configurations •Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook •Microsoft Office 365 preferred •ITIL knowledge •Knowledge of ticketing systems •Experience using Active directory Skills: •Excellence in communication and customer-facing skills •Strong oral, written and interpersonal skills •Excellent organizational skills •Ability to be on stand-by •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. •After hour support required as needed •Ability to be on stand-by as required in order to provide service to VIP clients •Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. •Ability to collaborate with and support Sr. Level end users •Proactively research and recommend alternative automated approaches for successful completion of work •Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements •Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. •Perform Install/Move/Add or Change (IMAC) activities. •Perform all assigned desk-side support activities •Display outstanding technical and professional services skills at all times •Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines •Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair •Understands and follows all documented service operations policies and procedures. •Other duties or certifications may be assigned to meet business needs •Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: •Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or Qualifications: •Proficient in hardware technology and configurations •Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook •Microsoft Office 365 preferred •ITIL knowledge •Knowledge of ticketing systems •Experience using Active directory Skills: •Excellence in communication and customer-facing skills •Strong oral, written and interpersonal skills •Excellent organizational skills •Ability to be on stand-by •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. All your information will be kept confidential according to EEO guidelines.

Full job record

Job ID	2cedbe0811c85fd848eff5e36943243d4979a4b0
Org ID	a41dc5f2-0990-46fa-b576-decbb2f4d656
Source ID	79f1c59f-c342-4a83-950e-08b2e16f7cb3
Board ID	79f1c59f-c342-4a83-950e-08b2e16f7cb3
Provider	smartrecruiters
Provider Job Key	744000132489699
Title	Sr. Customer Service Engineer
Normalized Title	—
Status	active
Active	yes
Location Text	Corry, PA, United States
Department	ITO
Team	—
Employment Type	full_time
Workplace Type	—
Remote Policy	—
Country	United States
Region	PA
City	Corry
Salary Raw	Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Senior Customer Service Engineer is a senior level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities •Provides support to client VIP’s •After hour support required as needed •Ability to be on stand-by as required in order to provide service to VIP clients •Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. •Ability to collaborate with and support Sr. Level end users •Proactively research and recommend alternative automated approaches for successful completion of work •Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements •Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. •Perform Install/Move/Add or Change (IMAC) activities. •Perform all assigned desk-side support activities •Display outstanding technical and professional services skills at all times •Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines •Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair •Understands and follows all documented service operations policies and procedures. •Other duties or certifications may be assigned to meet business needs •Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: •Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or Qualifications: •Proficient in hardware technology and configurations •Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook •Microsoft Office 365 preferred •ITIL knowledge •Knowledge of ticketing systems •Experience using Active directory Skills: •Excellence in communication and customer-facing skills •Strong oral, written and interpersonal skills •Excellent organizational skills •Ability to be on stand-by •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. •After hour support required as needed •Ability to be on stand-by as required in order to provide service to VIP clients •Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. •Ability to collaborate with and support Sr. Level end users •Proactively research and recommend alternative automated approaches for successful completion of work •Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements •Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. •Perform Install/Move/Add or Change (IMAC) activities. •Perform all assigned desk-side support activities •Display outstanding technical and professional services skills at all times •Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines •Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair •Understands and follows all documented service operations policies and procedures. •Other duties or certifications may be assigned to meet business needs •Additional requirements may exist if offer of employment is extended Requirements Requirements Education and Experience: •Typically requires technical school certification or equivalent of 4-7 years of relevant experience Certifications and/or Qualifications: •Proficient in hardware technology and configurations •Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook •Microsoft Office 365 preferred •ITIL knowledge •Knowledge of ticketing systems •Experience using Active directory Skills: •Excellence in communication and customer-facing skills •Strong oral, written and interpersonal skills •Excellent organizational skills •Ability to be on stand-by •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. All your information will be kept confidential according to EEO guidelines.
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	hour
Source URL	https://jobs.smartrecruiters.com/WorldwideTechServices/744000132489699-sr-customer-service-engineer
Apply URL	https://jobs.smartrecruiters.com/WorldwideTechServices/744000132489699-sr-customer-service-engineer?oga=true
First Seen At	2026-06-17 10:51:53Z
Last Seen At	2026-06-18 10:51:28Z
Last Checked At	2026-06-18 10:51:28Z
Last Changed At	2026-06-17 10:51:53Z
Inactive At	—
Source Posted At	2026-06-16 19:12:45Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=worldwidetechservices/date=2026-06-18/2026-06-18T10-51-13-435Z-2a1f3dd3ab0c877c618f8e195b98d581c1186b1e1b0953ed7bf0e1f1c0b7e0e3.json

Event Fields

{
  "content_hash": "60a1ac9704bfaca9ac9ac49008a4e1de084d90f4142cfe2460982ebfeb94e6c9",
  "source_hash": "79e87080ce44a58a06b76373163e96c9f00fd9fd693b129b4f425082646df83b",
  "last_changed_at": "2026-06-17T10:51:53.145Z",
  "active_status": "active"
}

Parsed Structured

{
  "language": "en",
  "location": {
    "raw": "Corry, PA, United States",
    "city": "Corry",
    "region": "PA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T10:51:28.163Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Corry, PA, United States",
      "city": "Corry",
      "region": "PA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": null
}

Extensions

{}

Native Structured

{
  "id": "744000132489699",
  "ref": "https://api.smartrecruiters.com/v1/companies/worldwidetechservices/postings/744000132489699",
  "name": "Sr. Customer Service Engineer",
  "uuid": "eb82eacc-dc58-4b51-a4c1-ddc96f60487f",
  "detail": {
    "id": "744000132489699",
    "name": "Sr. Customer Service Engineer",
    "uuid": "eb82eacc-dc58-4b51-a4c1-ddc96f60487f",
    "jobAd": {
      "sections": {
        "jobDescription": {
          "text": "<p>The Senior Customer Service Engineer is a senior level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.</p><p>&#xa0;</p>",
          "title": "Job Description"
        },
        "qualifications": {
          "text": "<p>Responsibilities</p><p>•Provides support to client VIP’s</p><p>•After hour support required as needed</p><p>•Ability to be on stand-by as required in order to provide service to VIP clients</p><p>•Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.</p><p>•Ability to collaborate with and support Sr. Level end users</p><p>•Proactively research and recommend alternative automated approaches for successful completion of work</p><p>•Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements</p><p>•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.</p><p>•Perform Install/Move/Add or Change (IMAC) activities.</p><p>•Perform all assigned desk-side support activities</p><p>•Display outstanding technical and professional services skills at all times</p><p>•Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines</p><p>•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair</p><p>•Understands and follows all documented service operations policies and procedures.</p><p>•Other duties or certifications may be assigned to meet business needs</p><p>•Additional requirements may exist if offer of employment is extended</p><p><strong>Requirements</strong></p><p>Requirements Education and Experience:</p><p>•Typically requires technical school certification or equivalent of 4-7 years of relevant experience</p><p>Certifications and/or Qualifications:</p><p>•Proficient in hardware technology and configurations</p><p>•Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook</p><p>•Microsoft Office 365 preferred •ITIL knowledge</p><p>•Knowledge of ticketing systems</p><p>•Experience using Active directory</p><p>Skills:</p><p>•Excellence in communication and customer-facing skills</p><p>•Strong oral, written and interpersonal skills</p><p>•Excellent organizational skills</p><p>•Ability to be on stand-by</p><p>•Ability to follow instructions and processes with minimal instruction</p><p>•Ability to lift and or move various computer equipment up to 50 lbs.</p><p>•After hour support required as needed</p><p>•Ability to be on stand-by as required in order to provide service to VIP clients</p><p>•Performs complex troubleshooting, installs and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.</p><p>•Ability to collaborate with and support Sr. Level end users</p><p>•Proactively research and recommend alternative automated approaches for successful completion of work</p><p>•Responsible to manage, deploy, track and keep secure IT assets •Identify and recommend process improvements</p><p>•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.</p><p>•Perform Install/Move/Add or Change (IMAC) activities.</p><p>•Perform all assigned desk-side support activities</p><p>•Display outstanding technical and professional services skills at all times</p><p>•Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines</p><p>•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair</p><p>•Understands and follows all documented service operations policies and procedures.</p><p>•Other duties or certifications may be assigned to meet business needs</p><p>•Additional requirements may exist if offer of employment is extended</p><p><strong>Requirements</strong></p><p>Requirements Education and Experience:</p><p>•Typically requires technical school certification or equivalent of 4-7 years of relevant experience</p><p>Certifications and/or Qualifications:</p><p>•Proficient in hardware technology and configurations</p><p>•Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook</p><p>•Microsoft Office 365 preferred •ITIL knowledge</p><p>•Knowledge of ticketing systems</p><p>•Experience using Active directory</p><p>Skills:</p><p>•Excellence in communication and customer-facing skills</p><p>•Strong oral, written and interpersonal skills</p><p>•Excellent organizational skills</p><p>•Ability to be on stand-by</p><p>•Ability to follow instructions and processes with minimal instruction</p><p>•Ability to lift and or move various computer equipment up to 50 lbs.</p>",
          "title": "Qualifications"
        },
        "companyDescription": {
          "text": "<p>Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.</p>",
          "title": "Company Description"
        },
        "additionalInformation": {
          "text": "<p>All your information will be kept confidential according to EEO guidelines.</p>",
          "title": "Additional Information"
        }
      }
    },
    "jobId": "67483d9b-ef13-43da-a7bc-9672601deaef",
    "active": true,
    "company": {
      "name": "Worldwide TechServices",
      "identifier": "WorldwideTechServices"
    },
    "creator": {
      "name": "",
      "avatarUrl": ""
    },
    "jobAdId": "351c2c72-bed7-4af7-8433-c7861066daa8",
    "applyUrl": "https://jobs.smartrecruiters.com/WorldwideTechServices/744000132489699-sr-customer-service-engineer?oga=true",
    "function": {
      "id": "information_technology",
      "label": "Information Technology"
    },
    "industry": {
      "id": "it_and_services",
      "label": "Information Technology And Services"
    },
    "language": {
      "code": "en",
      "label": "English",
      "labelNative": "English (US)"
    },
    "location": {
      "city": "Corry",
      "hybrid": false,
      "region": "PA",
      "remote": false,
      "country": "us",
      "latitude": "41.9203337",
      "longitude": "-79.6403287",
      "postalCode": "16407",
      "fullLocation": "Corry, PA, United States"
    },
    "refNumber": "REF2603W",
    "department": {
      "id": 3802142,
      "label": "ITO"
    },
    "postingUrl": "https://jobs.smartrecruiters.com/WorldwideTechServices/744000132489699-sr-customer-service-engineer",
    "visibility": "PUBLIC",
    "customField": [
      {
        "fieldId": "6542a3166b5cc00c5de4b50a",
        "valueId": "5c677322-f051-41cb-a06c-f03ec3fc06b6",
        "fieldLabel": "Job Type",
        "valueLabel": "Full Time Technician"
      },
      {
        "fieldId": "6425fa7ef241bf0334a01165",
        "valueId": "c80cdd6c-8cb7-48b8-b983-62f60ecfab46",
        "fieldLabel": "Salary",
        "valueLabel": "$21.50/hr"
      },
      {
        "fieldId": "COUNTRY",
        "valueId": "us",
        "fieldLabel": "Country/Region",
        "valueLabel": "United States"
      },
      {
        "fieldId": "636bf736eaac1c316011cbd9",
        "valueId": "default",
        "fieldLabel": "Brands",
        "valueLabel": "Worldwide TechServices"
      },
      {
        "fieldId": "636bf736eaac1c316011cbda",
        "valueId": "3802142",
        "fieldLabel": "Department",
        "valueLabel": "ITO"
      }
    ],
    "referralUrl": "https://jobs.smartrecruiters.com/external-referrals/company/WorldwideTechServices/publication/eb82eacc-dc58-4b51-a4c1-ddc96f60487f?dcr_ci=WorldwideTechServices",
    "defaultJobAd": true,
    "releasedDate": "2026-06-16T19:12:45.573Z",
    "experienceLevel": {
      "id": "not_applicable",
      "label": "Not Applicable"
    },
    "typeOfEmployment": {
      "id": "permanent",
      "label": "Full-time"
    }
  },
  "company": {
    "name": "Worldwide TechServices",
    "identifier": "WorldwideTechServices"
  },
  "jobAdId": "351c2c72-bed7-4af7-8433-c7861066daa8",
  "function": {
    "id": "information_technology",
    "label": "Information Technology"
  },
  "industry": {
    "id": "it_and_services",
    "label": "Information Technology And Services"
  },
  "language": {
    "code": "en",
    "label": "English",
    "labelNative": "English (US)"
  },
  "location": {
    "city": "Corry",
    "hybrid": false,
    "region": "PA",
    "remote": false,
    "country": "us",
    "latitude": "41.9203337",
    "longitude": "-79.6403287",
    "postalCode": "16407",
    "fullLocation": "Corry, PA, United States"
  },
  "refNumber": "REF2603W",
  "department": {
    "id": "3802142",
    "label": "ITO"
  },
  "visibility": "PUBLIC",
  "customField": [
    {
      "fieldId": "6542a3166b5cc00c5de4b50a",
      "valueId": "5c677322-f051-41cb-a06c-f03ec3fc06b6",
      "fieldLabel": "Job Type",
      "valueLabel": "Full Time Technician"
    },
    {
      "fieldId": "6425fa7ef241bf0334a01165",
      "valueId": "c80cdd6c-8cb7-48b8-b983-62f60ecfab46",
      "fieldLabel": "Salary",
      "valueLabel": "$21.50/hr"
    },
    {
      "fieldId": "COUNTRY",
      "valueId": "us",
      "fieldLabel": "Country/Region",
      "valueLabel": "United States"
    },
    {
      "fieldId": "636bf736eaac1c316011cbd9",
      "valueId": "default",
      "fieldLabel": "Brands",
      "valueLabel": "Worldwide TechServices"
    },
    {
      "fieldId": "636bf736eaac1c316011cbda",
      "valueId": "3802142",
      "fieldLabel": "Department",
      "valueLabel": "ITO"
    }
  ],
  "defaultJobAd": true,
  "releasedDate": "2026-06-16T19:12:45.573Z",
  "detail_errors": [],
  "experienceLevel": {
    "id": "not_applicable",
    "label": "Not Applicable"
  },
  "typeOfEmployment": {
    "id": "permanent",
    "label": "Full-time"
  }
}

Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/2cedbe0811c85fd848eff5e36943243d4979a4b0?include=descriptionJSON

GET https://api.bluedoor.sh/job-postings/v1/orgs/a41dc5f2-0990-46fa-b576-decbb2f4d656JSON

GET https://api.bluedoor.sh/job-postings/v1/sources/79f1c59f-c342-4a83-950e-08b2e16f7cb3JSON

GET https://api.bluedoor.sh/job-postings/v1/jobs/2cedbe0811c85fd848eff5e36943243d4979a4b0/eventsJSON

Docs · Get an API key