Home › Companies › 6be3b400 536f 415c A5e8 9bfbeeeb742c 19000101 000001 › Call Center-Lead Guest Recovery Rep
Call Center-Lead Guest Recovery Rep
6be3b400 536f 415c A5e8 9bfbeeeb742c 19000101 000001 · Support Center, Dublin, OH, US, Dublin, OH · Active · $17–$17 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 6be3b400 536f 415c A5e8 9bfbeeeb742c 19000101 000001 |
| Title | Call Center-Lead Guest Recovery Rep |
| Normalized title | - |
| Department / team | - |
| Location | Support Center, OH, United States |
| Work model | - |
| Employment type | - |
| Salary | $17–$17 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-15 / 2026-06-16 |
| Changed / last seen | 2026-06-22 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 6be3b400 536f 415c A5e8 9bfbeeeb742c 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Support Center. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 6be3b400 536f 415c A5e8 9bfbeeeb742c 19000101 000001 |
| Source | 3d51d655-737a-4973-b6a7-b41e4187fa07 |
| ATS provider | ADP Workforce Now Recruiting |
Description
JOIN OUR TEAM as a full time LEAD guest recovery representative. Schedule is 1:30-8:30pm & one weekend day is required. Great growth opportunity with an amazing culture -
REPORTS TO
The Guest Recovery Representative will report to the Guest Services Supervisor and indirectly to the Guest Recovery Manager.
JOB OVERVIEW
As a Guest Recovery and Shift Lead representative you will perform leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. This includes supervising employees and assisting with tasks as necessary. You will also contribute to City Barbeque success by also supporting City Barbeque by way of serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handing 86 Requests, guest complaints over the phone, as well as providing second level support to the Guest Service Representatives as needed.
SUMMARY OF KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:
Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest and teammate questions Resolve all guest concerns with first call resolution. Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments Have the ability to adapt to changing guest volume levels with a sense of urgency Use of proper phone etiquette and phone procedures. Proficient in word processing, and spreadsheet software Able to take own initiative to communicate appropriately in written and verbal form Perform opening duties by forwarding the phones at the proper time to the call center Perform closing duties by forwarding the phones back to the joints at the proper time, ensuring all agents are logged out of their phone and have safely left the building. Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager
JOB DUTIES
Job Duties include but are not limited to the following:
Take incoming phone calls from guests calling our joints Provide first call resolution for all guest concern calls Process 86 requests when assigned Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery Provide second level support for Guest Recovery Representatives Respond to Call Offs and maintain the break/inbox schedule assignments when a supervisor or manager is not available Resolve all escalated guest concerns to completion with the advisement of management when needed All other duties as assigned
PHYSICAL JOB REQUIREMENTS
Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work.
Full job record
| Job ID | 2ce19203673baa56d6ddc8fa292c0fe3d7195f61 |
| Org ID | 68730bf4-c600-459b-8f52-6bbb0d69c3ff |
| Source ID | 3d51d655-737a-4973-b6a7-b41e4187fa07 |
| Board ID | 3d51d655-737a-4973-b6a7-b41e4187fa07 |
| Provider | adp_workforcenow |
| Provider Job Key | 592086 |
| Title | Call Center-Lead Guest Recovery Rep |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Support Center, Dublin, OH, US, Dublin, OH |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | Support Center |
| Salary Raw | 16.50 To 16.50 (USD) Hourly |
| Salary Min | 16.5 |
| Salary Max | 16.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6be3b400-536f-415c-a5e8-9bfbeeeb742c&ccId=19000101_000001&lang=en_US&type=JS&jobId=592086&jwId=9203139771056_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6be3b400-536f-415c-a5e8-9bfbeeeb742c&ccId=19000101_000001&lang=en_US&type=JS&jobId=592086&jwId=9203139771056_1 |
| First Seen At | 2026-06-16 12:10:28Z |
| Last Seen At | 2026-06-22 12:11:01Z |
| Last Checked At | 2026-06-22 12:11:01Z |
| Last Changed At | 2026-06-22 12:11:01Z |
| Inactive At | — |
| Source Posted At | 2026-06-15 18:47:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=6be3b400-536f-415c-a5e8-9bfbeeeb742c|19000101_000001/date=2026-06-22/2026-06-22T12-10-55-837Z-d73a28a173c0a889bad608b28f3e5477e4446dde6b7158dd6d8fd5fb7fb53de1.json |
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"requisitionDescription": "<div><div><div><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><span style=\"font-size: 18px;\">JOIN OUR TEAM as a full time LEAD guest recovery representative. Schedule is 1:30-8:30pm & one weekend day is required. Great growth opportunity with an amazing culture -</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;' id=\"isPasted\"><strong><u><span style=\"font-size:15px;font-family:Calibri;color:black;\">REPORTS TO</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\"> </span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\">The Guest Recovery Representative will report to the Guest Services Supervisor and indirectly to the Guest Recovery Manager.</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u><span style=\"font-size:15px;font-family:Calibri;color:black;\">JOB OVERVIEW</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\">As a Guest Recovery and Shift Lead representative you will perform leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. This includes supervising employees and assisting with tasks as necessary. You will also contribute to City Barbeque success by also supporting City Barbeque by way of serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handing 86 Requests, guest complaints over the phone, as well as providing second level support to the Guest Service Representatives as needed.</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\"> </span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u><span style=\"font-size:15px;font-family:Calibri;color:black;\">SUMMARY OF KEY RESPONSIBILITIES</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\"> </span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\">Responsibilities and essential job functions include but are not limited to the following:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest and teammate questions</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Resolve all guest concerns with first call resolution.</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Have the ability to adapt to changing guest volume levels with a sense of urgency</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Use of proper phone etiquette and phone procedures. </span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Proficient in word processing, and spreadsheet software</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Able to take own initiative to communicate appropriately in written and verbal form</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Perform opening duties by forwarding the phones at the proper time to the call center</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Perform closing duties by forwarding the phones back to the joints at the proper time, ensuring all agents are logged out of their phone and have safely left the building. </span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\"> </span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u><span style=\"font-size:15px;font-family:Calibri;color:black;\">JOB DUTIES</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;color:black;\">Job Duties include but are not limited to the following:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Take incoming phone calls from guests calling our joints</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Provide first call resolution for all guest concern calls</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Process 86 requests when assigned</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Provide second level support for Guest Recovery Representatives</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Respond to Call Offs and maintain the break/inbox schedule assignments when a supervisor or manager is not available</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">Resolve all escalated guest concerns to completion with the advisement of management when needed</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><span style=\"font-size:15px;font-family:Calibri;\">All 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Sedentary work.</span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:15px;font-family:Calibri;color:black;\"> </span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;text-align:center;'><span style=\"font-size:15px;font-family:Calibri;color:black;\"> </span></p></div></div></div>\n",
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"content_type": "application/json;charset=UTF-8",
"response_bytes": 15042
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/2ce19203673baa56d6ddc8fa292c0fe3d7195f61?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/68730bf4-c600-459b-8f52-6bbb0d69c3ffJSONGET https://api.bluedoor.sh/job-postings/v1/sources/3d51d655-737a-4973-b6a7-b41e4187fa07JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/2ce19203673baa56d6ddc8fa292c0fe3d7195f61/eventsJSON