Director of Operations

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    "datePosted": "2025-10-06",
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    "description": "<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Are you frustrated that your leadership potential has been boxed in by bureaucracy?</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Are you annoyed that your work feels meaningless?</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Are you hungry to grow with a modern, dynamic and visionary coffee brand that is going places?</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re looking for a <span style=\"font-weight: bold\">Director of Empowered Operations</span> who thrives in transformation, who sees scaling not as chaos but as choreography. You’ll turn vision into repeatable excellence — leading with compassion, precision, and relentless drive for results. This role is for the exceptional leader who can bring order.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Joining Mothership means committing to more than a shift. We expect craft, care, and a genuine contribution to the culture we're building together. Every team member signs a Position Commitment Form on day one — because we take who we bring into this community seriously</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">ABOUT US</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Mothership is an independent craft coffee brand rooted in community and connection. We're built for the ones who are going somewhere — students, creatives, builders, and dreamers who want to sharpen their craft, find their people, and launch into whatever comes next. If you show up with intention and care, you'll fit right in</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About You</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You’ve led teams, scaled systems, and built operations that hum. You love data but lead with heart. You’re the type who can move from a conversation about EBITDA to a café floor walkthrough — and both matter equally to you. You are disciplined, forward-thinking, and thrive in environments that value autonomy and continuous improvement. You believe that operational excellence is an act of love — love for your team, for your customers, and for the craft.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The <span style=\"font-weight: bold\">Director of Empowered Operations</span> ensures Mothership Coffee runs like a living organism — structured, dynamic, and always evolving. You’ll oversee the daily performance across all cafés, commissary, roastery, and event activations. You’ll implement scalable systems, mentor leaders, ensure compliance, and drive profitability while protecting the brand’s heart.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You are the bridge between <span style=\"font-weight: bold\">vision and execution</span> — translating company strategy into precise operational action.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Duties / Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead and oversee all daily operations across cafés, commissary, and events to ensure consistency, quality, and excellence in guest experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Translate the CEO’s and COO’s strategic vision into actionable systems that support rapid scaling and franchising growth.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage and develop Area Managers, Café Managers, and Assistant Managers with intentionality and alignment to Culture Index profiles and company performance goals</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with HR and Legal to ensure compliance with Nevada labor laws, safety standards, and internal SOPs.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive performance through KPIs — throughput, labor %, waste, COGS, and profitability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate cross-departmentally with Marketing, Finance, and HR to align initiatives and support enterprise goals.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with the CFO to manage operational budgets, evaluate vendor contracts, and oversee financial accountability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support new café openings, build-outs, and expansion into new markets.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create frameworks that reinforce accountability, sustainability, and innovation across the organization.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Required Skills / Abilities</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">5+ years of <span style=\"font-weight: bold\">multi-site café or restaurant leadership</span> experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven success scaling teams and systems in high-growth environments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Expertise in financial literacy, KPI management, and operational forecasting.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Technology-forward — fluent in Google Workspace, Slack, Asana, POS systems, and labor dashboards.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong emotional intelligence, mentorship experience, and communication skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Highly organized, decisive, and proactive.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience managing compliance, health, and safety standards.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to lead through rapid change </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Compensation &amp; Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">$95,000- $105,000 annual salary. Negotiable based on experience. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Competitive compensation package. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Health and medical benefits </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Quarterly performance bonuses</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Leadership development opportunities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Travel and growth within expansion markets</span></li>\n<li>The Launchpad Program At Mothership we invest in where you're going — not just where you are. As a team member you'll have access to our Launchpad Program, which includes skills development resources, mentor connections, a defined internal growth pathway, and a community that celebrates your wins inside and outside of work.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">KPIs</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">EBITDA &amp; Location Profitability</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Labor % &amp; COGS Targets</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Throughput &amp; Deployment Model Adherence</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employee Retention &amp; Leadership Pipeline Development</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Corrective Action Resolution Cycle Time</span></li>\n</ul>",
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