Technical Marine Service Manager

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    "description": "<p><span style=\"color: rgb(35, 111, 161); font-size: 10pt; font-weight: bold\">JOB ADVERTISEMENT: TECHNICAL MANAGER</span></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 10pt; font-weight: bold\">LOCATION: North Vancouver, BC</span></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 10pt; font-weight: bold\">SALARY: $100,589 - $124,238</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Are you a hands-on technical leader with deep marine industry experience? Our valued client, <span style=\"font-weight: bold\">Ignition Marine,</span> is seeking to fill a <span style=\"color: rgb(52, 73, 94); font-weight: bold\">brand new</span> position, <span style=\"font-weight: bold\">Technical Service Operations Manager (Technical Manager),</span> to oversee the day-to-day execution of the Technicians’ marine service work. In this critical role, you will supervise technicians, coordinate workflow, and ensure all work is completed safely, efficiently, and to a world-class standard. Reporting to the Senior Service Manager, you will not only coordinate daily work priorities but also provide the hands-on troubleshooting, quality control, and mentorship required to keep complex yachting projects on track and clients fully satisfied.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 12pt; font-weight: bold\">WHY JOIN IGNITION MARINE SERVICES?</span></p>\n<p><span style=\"font-size: 12pt\">Ignition Marine is an ISO 9001-accredited marine solutions provider based in North Vancouver that delivers comprehensive services for vessels ranging from recreational to commercial ships. Acting as a premier \"Pacific Northwest Marine Centre,\" the company specializes in yacht sales and brokerage while operating a full-service technical department that handles mechanical engine repairs, electrical systems, structural fibreglass fabrication, and complete vessel refits. The broad scope of expertise extends to specialized offerings such as marine repowering, insurance claim repairs, professional skipper services, and canvas fabrication, all supported by a team of certified marine engineers and technicians focused on high-performance quality control.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 12pt; font-weight: bold\">WHAT YOU WILL DO:</span></p>\n<p><span style=\"font-size: 12pt\">You are the operational leader driving the shop floor and field service execution. Your coordination ensures safety, quality, and workflow continuity. Specific responsibilities include:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Job Preparation &amp; Execution: Review Repair Orders (ROs), perform comprehensive initial inspections using mobile forms, and conduct daily morning briefings to clarify the scope of work, job priorities, and safety hazards</span></li>\n<li><span style=\"font-size: 12pt\">Technical Leadership &amp; Mentorship: Provide hands-on leadership and problem-solving support for technicians. Assist with troubleshooting engines, electronics, and complex marine systems</span></li>\n<li><span style=\"font-size: 12pt\">Monitoring &amp; Quality Control (QC): Supervise daily execution, perform ongoing QC checks at key stages, and conduct post-service inspections. Identify and address deficiencies or deviations from technical standards</span></li>\n<li><span style=\"font-size: 12pt\">Scheduling &amp; Delivery Coordination: Maintain awareness of operational timelines, including delivery dates, splashes, lifts, and sea trials. Coordinate the sequencing of work to support on-time delivery and notify the Project Manager upon job completion</span></li>\n<li><span style=\"font-size: 12pt\">Parts &amp; Tool Management: Assess parts availability before starting major projects, coordinate closely with the Parts Manager to resolve shortages, and ensure the proper handling of tools and client property</span></li>\n<li><span style=\"font-size: 12pt\">Health, Safety, and Environment (HSE): Monitor HSE compliance across all activities, identifying hazards, reporting risks, implementing safety procedures, and ensuring the absolute safety of staff and client vessels</span></li>\n<li><span style=\"font-size: 12pt\">Workplace Culture: Foster teamwork, professionalism, and accountability; promote a positive, \"no-blame\" work environment</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 12pt; font-weight: bold\">THE EXPERIENCE, SKILLS, AND COMPETENCIES YOU BRING:</span></p>\n<p><span style=\"font-size: 12pt\">You are a proactive, self-aware leader who balances pleasure craft technical mastery with excellent operational coordination.</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience: 5+ years of experience in yachting marine service operations, technical coordination, or field service environments within the marine industry, with an additional 2+ years in a supervisory or lead role. Direct experience servicing pleasure crafts is mandatory</span></li>\n<li><span style=\"font-size: 12pt\">Technical Mastery: Solid knowledge of end-to-end marine service operations. You are capable of reading and translating technical documentation into clear operational tasks for technicians and have a demonstrated understanding of pleasure craft vessel operations; You can perform all aspects of full-service repairs and maintenance</span></li>\n<li><span style=\"font-size: 12pt\">Education: A Bachelor’s degree or diploma in Operations Management, Engineering, or a related field is preferred, or technical certifications in marine, mechanical, electrical, or industrial systems. However, a combination of education and experience will be considered</span></li>\n<li><span style=\"font-size: 12pt\">Quality &amp; Safety Focus: Experience working within structured quality systems (like ISO 9001) and a strong working knowledge of safety procedures, hazard identification, and safe work practices</span></li>\n<li><span style=\"font-size: 12pt\">Digital Proficiency: Strong computer skills are essential. You must be able to accurately manage and track operational data using scheduling tools and Microsoft Office</span></li>\n<li><span style=\"font-size: 12pt\">Communication Skills: Strong communication skills (both verbal and written) are required to lead the team effectively, brief management, and document technical reports</span></li>\n<li><span style=\"font-size: 12pt\">Leadership EQ: Proven ability to supervise a team of 10+ staff. You possess strong accountability, a proactive problem-solving approach, and the ability to influence cross-functional teams while maintaining a respectful, no-blame environment</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Personal Resilience: Personally resilient, with the capacity to demonstrate a growth mindset and commitment to continuous improvement</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 12pt; font-weight: bold\">WHAT IGNITION MARINE OFFERS:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Career Impact: Play a pivotal leadership role in a rapidly expanding new location.</span></li>\n<li><span style=\"font-size: 12pt\">The opportunity to work with a respected and established brand in the marine industry.</span></li>\n<li><span style=\"font-size: 12pt\">A comprehensive benefits package with 100% company-paid health benefits.</span></li>\n<li><span style=\"font-size: 12pt\">Holiday shutdown time-off in addition to vacation days.</span></li>\n<li><span style=\"font-size: 12pt\">A fast-growing, \"work hard, play hard\" team that values loyalty, harmony, and high performance.</span></li>\n<li><span style=\"font-size: 12pt\">Industry Exposure: Gain hands-on experience with top-tier brands like MAN, Mercury, Volvo, and Garmin in an ISO 9001:2015 accredited facility.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Commitment to an Equitable and Inclusive Workplace</span></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">We are committed to creating a diverse, equitable, and inclusive work environment. We encourage applications from people with relevant technical skills and who come from equity-deserving communities that have been structurally marginalized based on race, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity, and/or expression. </span></p>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Accessibility</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-style: italic\">We strive to ensure that our online application system and recruitment process are accessible to individuals with different abilities, and we have various accommodations available if you need them. If at any point during the application and/or recruitment process you require an accommodation, please do not hesitate to reach out to us at </span><span style=\"font-style: italic\"><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a></span><span style=\"font-style: italic\"> </span></span></p>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<em><span style=\"color: rgb(52, 73, 94); font-size: 10pt\">At Pivot HR Services, we use artificial intelligence to improve all of our services and operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.</span></em><br>",
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