Host/Hostess

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  "last_changed_at": "2026-05-31T19:08:10.783Z",
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    "raw": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160; 18001 Collins Ave, Sunny Isles Beach, FL, 33160, USA",
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    "city": "Sunny Isles Beach",
    "jobId": 238284,
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    "jobTitle": "Host/Hostess",
    "location": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160",
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>SUMMARY</b></span></span></p>\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">The Host/Hostess serves as the first point of contact for guests at all resort dining outlets. This role ensures guests are welcomed, seated efficiently, and guided with warmth and professionalism. The Host manages reservations, guest flow, and VIP arrivals, while supporting the team with minor table setup and station readiness, contributing to a seamless and Forbes Five-Star guest experience.</span></span></p>\n<div>\n<hr align=\"left\" size=\"2\" width=\"100%\" /></div>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>Guest Engagement &amp; Experience</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Greet and acknowledge all guests warmly and professionally, regardless of occupancy level or time of day.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Escort guests to tables, assist with seating, and present menus with attention to detail and courtesy.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Manage reservations, waitlists, and VIP arrivals efficiently using POS or digital reservation systems.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Record and communicate guest preferences, special requests, and VIP arrivals to servers and management.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Anticipate guest needs proactively and respond promptly to inquiries or requests.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Handle guest complaints following Forbes-aligned L.A.S.T. procedures (Listen, Apologize, Solve, Thank).</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Maintain positive guest relations throughout the dining experience, including courteous departures.</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>Operational &amp; Front-of-House Support</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Maintain cleanliness, organization, and visual appeal of the host station, entrance areas, and waiting areas.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Assist servers and server assistants with table setup, station readiness, and minor support tasks as needed.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Ensure menus, wine lists, and guest materials are current, clean, and properly displayed.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Monitor guest flow and seating to maintain smooth table turnover and service pacing.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Support opening and closing duties related to host station and outlet readiness.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Validate parking tickets and coordinate with valet to ensure timely guest departures.</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>Reservations &amp; Communication</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Take and confirm reservations and cancellations accurately, recording required guest details.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Communicate efficiently with servers, management, and other resort departments to ensure smooth operations and guest satisfaction.</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>Training &amp; Standards</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Maintain full knowledge of daily activities, in-house groups, outlet hours, menus, pricing, ambiance, and resort services.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Participate in pre-shift briefings, training sessions, and service updates.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Uphold Forbes-aligned grooming, uniform, and service standards consistently.</span></span></span></li>\n</ul>\n\n<div>\n<hr align=\"left\" size=\"2\" width=\"100%\" /></div>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>SECONDARY FUNCTIONS</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Assist with room service setup and answering room service inquiries when needed.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Support billing procedures in restaurant and in-room dining as required.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Assist with buffet setup during special events or high-volume periods.</span></span></span></li>\n</ul>\n\n<div>\n<hr align=\"left\" size=\"2\" width=\"100%\" /></div>",
    "jobCategory": "Hospitality - Hotel",
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EXPERIENCE\\n\\n\\tHigh school diploma or equivalent; hospitality coursework preferred.\\n\\tPrevious experience in hosting, front desk, or luxury guest-facing roles preferred.\\n\\tFamiliarity with POS/reservation systems (e.g., MICROS, OpenTable) preferred.\\n\\n\\n\\n\\n\\nREQUIREMENTS\\n\\nPhysical Demands\\n\\n\\n\\tAbility to stand and walk for extended periods.\\n\\tComfortable working indoors and outdoors across restaurant, pool, and beach areas.\\n\\tCapable of lifting or moving light items (menus, small setup items) as needed.\\n\\n\\nCommunication &amp; Interpersonal Skills\\n\\n\\n\\tFluent in English (spoken and written); additional languages preferred.\\n\\tStrong interpersonal skills; able to anticipate guest needs and manage expectations professionally.\\n\\tComfortable using POS, digital reservations, and handheld communication devices.\\n\\n\\nBehavioral Competencies\\n\\n\\n\\tExhibits professionalism, composure, and genuine warmth.\\n\\tDemonstrates proactive problem-solving, situational awareness, and attention to detail.\\n\\tWorks collaboratively with servers, server assistants, and management while guiding service flow when needed.\\n\\tEmbodies the resort’s values of respect, integrity, and excellence in service.\\n\\n\\n\\n\\n\\nWORK ENVIRONMENT\\n\\n\\n\\tFast-paced, guest-facing luxury resort environment.\\n\\tIndoor and outdoor work across outlets with varying noise levels.\\n\\tMust maintain Forbes-aligned grooming, uniform, and presentation standards.\\n\\n\\n\\n\\n\\nSERVICE EXCELLENCE EXPECTATIONS \\n\\n\\n\\tCreates a polished first impression through warmth, attentiveness, and professionalism.\\n\\tManages guest flow efficiently, ensuring seamless seating and smooth table turnover.\\n\\tMaintains organized, clean, and visually appealing host stations and entrance areas.\\n\\tAnticipates guest needs and communicates proactively with the service team.\\n\\tEmbodies the resort’s service philosophy: gracious, refined, and intuitive at every guest interaction.\\n\\n\\n \\n\\n \",\"experienceRequirements\":\"EDUCATION &amp; 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Interpersonal Skills</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Fluent in English (spoken and written); additional languages preferred.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Strong interpersonal skills; able to anticipate guest needs and manage expectations professionally.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Comfortable using POS, digital reservations, and handheld communication devices.</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>Behavioral Competencies</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Exhibits professionalism, composure, and genuine warmth.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Demonstrates proactive problem-solving, situational awareness, and attention to detail.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Works collaboratively with servers, server assistants, and management while guiding service flow when needed.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Embodies the resort’s values of respect, integrity, and excellence in service.</span></span></span></li>\n</ul>\n\n<div>\n<hr align=\"left\" size=\"2\" width=\"100%\" /></div>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>WORK ENVIRONMENT</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Fast-paced, guest-facing luxury resort environment.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Indoor and outdoor work across outlets with varying noise levels.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Must maintain Forbes-aligned grooming, uniform, and presentation standards.</span></span></span></li>\n</ul>\n\n<div>\n<hr align=\"left\" size=\"2\" width=\"100%\" /></div>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b>SERVICE EXCELLENCE EXPECTATIONS </b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Creates a polished first impression through warmth, attentiveness, and professionalism.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Manages guest flow efficiently, ensuring seamless seating and smooth table turnover.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Maintains organized, clean, and visually appealing host stations and entrance areas.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Anticipates guest needs and communicates proactively with the service team.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\">Embodies the resort’s service philosophy: gracious, refined, and intuitive at every guest interaction.</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p style=\"margin-left:24px;text-align:justify;\"> </p>",
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    "legalRevisionDate": {
      "date": "2025-05-05T16:09:56.000Z",
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    "primaryPhoneCountry": "US",
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    "jobId": 238284,
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    "jobTitle": "Host/Hostess",
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    "locations": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160",
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    "description": "SUMMARY\nThe Host/Hostess serves as the first point of contact for guests at all resort dining outlets. This role ensures guests are welcomed, seated e...",
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