Educational Technology Solutions: Innovation

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    "datePosted": "2026-06-17",
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    "description": "<p><span style=\"color: rgb(224, 62, 45); font-family: arial, helvetica, sans-serif; font-weight: bold\">Application close date: 24 June 2026</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">The Position</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">The Educational Technology Solutions Specialist: Innovation is responsible for investigating, designing, testing, piloting, and supporting innovative technology solutions across the organisation’s Educational Technology digital ecosystem. The role is situated within the Learning Innovation and Development team and focuses primarily on the early stages of the solution lifecycle, including emerging technology evaluation, proof-of-concept testing, pilot implementation, and recommendations for scaling successful solutions into business-as-usual. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Working closely with internal stakeholders, vendors, and technical teams, the Solutions Specialist provides advanced technical support, conducts system investigations, performs testing and validation, and contributes to the successful rollout of enhancements and new solutions The role serves as a bridge between academic and business requirements and technical implementation, ensuring that proposed solutions are pedagogically appropriate, operationally viable, and aligned with institutional priorities. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Key Responsibilities:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Solution Investigation and Technical Support</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Investigate complex technical and functional issues across the organisation's digital platforms, including the Student Information System (SIS), Virtual Learning Environment (VLE), assessment platforms, and integrated technologies.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Analyse stakeholder requirements to determine whether needs can be addressed through existing platform functionality, configuration changes, integrations, new tools, or redesigned processes, with particular attention to pedagogical value, student experience, and scalability.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Serve as an escalation point for advanced support issues, identifying root causes and recommending sustainable solutions rather than temporary fixes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Liaise with internal technical teams and third-party vendors to resolve platform issues and implement enhancements.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Conduct research into current and emerging educational technologies and digital practices to support informed decision-making regarding potential pilots and innovation initiatives.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Solution Design and Platform Optimisation</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Evaluate existing platform capabilities and identify opportunities to improve efficiency, user experience, and business processes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Research and recommend configuration changes, workflows, and system enhancements that maximise the value of existing technologies.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Document solution designs, technical findings, recommendations, and implementation requirements.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support the continuous improvement of institutional systems through evidence-based recommendations and user feedback.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Testing and Quality Assurance</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Lead or support proof-of-concept and pilot initiatives for emerging educational technologies, digital tools, and platform enhancements in collaboration with academic and operational stakeholders.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Plan, coordinate, and execute User Acceptance Testing (UAT) for new functionality, integrations, upgrades, and system releases.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Design and maintain test scenarios and test scripts based on business requirements.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Validate system functionality and identify defects, risks, or unintended impacts before production deployment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Work closely with vendors and internal teams to verify issue resolution and ensure solution quality.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Evaluate pilot outcomes using user feedback, adoption patterns, implementation feasibility, and institutional requirements in order to make evidence-based recommendations regarding scale, refinement, or discontinuation.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Project Support and Compliance:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Participate in and provide technical support for various projects, contributing to the successful implementation and integration of new technologies and systems.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support audit and compliance activities, ensuring all systems and processes meet regulatory and organisational standards.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Oversee the User Acceptance Testing (UAT) for system integration and application updates, ensuring seamless deployment and functionality.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">New Platform Evaluation and Innovation</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Research, evaluate, and participate in proof-of-concept testing of emerging educational technologies.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Assess new platforms and tools against institutional, technical, operational, and pedagogical requirements.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support pilot projects and implementation activities for new technologies within the Educational Technology ecosystem.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Contribute recommendations that inform technology selection and digital innovation initiatives.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Stakeholder Collaboration and Knowledge Sharing</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Partner with academic, operational, and technical stakeholders to understand challenges and identify effective digital solutions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Develop technical documentation, knowledge articles, and user guidance materials.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Deliver demonstrations and training on new functionality and platform enhancements where required.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Foster collaboration between vendors, technology teams, and business users to ensure successful solution delivery.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Continuous Improvement and Governance</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Identify recurring issues and proactively recommend long-term improvements to systems and processes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support governance, audit, and compliance activities relating to Educational Technology platforms.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintain accurate documentation of investigations, testing outcomes, platform changes, and solution implementations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Contribute to the ongoing maturity and strategic development of the Educational Technology digital ecosystem.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Issue Resolution and Continuous Improvement:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support on an ad hoc basis the oversight on and manage system configuration tickets, proactively identifying areas where staff may require assistance and intervening to prevent issues.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Qualifications and Experience:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">A completed bachelor’s degree in education/educational technology, Information Technology, Computer Science, or a related field is required.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">A postgraduate qualification in Educational Technology, Information Technology, Computer Sciences or a related field will be advantageous</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">A minimum 5 years of experience in technical support roles, with a strong background in system administration and user support of which a minimum of 3 years’ relevant experience in educational technology, digital learning, learning design support, instructional technology, or technology-enabled learning environments is required.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Demonstrated ability to troubleshoot and resolve complex technical issues across a variety of platforms and systems.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Demonstrated experience in piloting, evaluating, and supporting the implementation of educational technologies, including user testing and stakeholder engagement, is required</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience with VLE/LMS platforms, assessment technologies, productivity and collaboration tools, and integrated digital ecosystems is required.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience with Canvas is advantageous.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience in a higher education environment is advantageous but not essential.</span></li>\n</ul>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Desired Competencies:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Excellent problem-solving skills and the ability to diagnose and resolve technical issues swiftly.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proficiency in relevant software, systems, and databases, with a commitment to staying informed of the latest technological developments and best practices in technical support.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to solve problems working against deadlines and also delivering on project timelines within a pressurised environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proactive, customer-focused approach to technical support, with a commitment to providing outstanding service excellence.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong communication and training skills, with the ability to convey complex technical information in an accessible manner to non-technical users.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to work collaboratively within a team and across departments, with a focus on achieving common goals.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">By submitting your personal information and application, you hereby confirm: </span><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">That you have read and understood our Privacy Policy/Notice. To access, copy and paste the link into your web browser:</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><a href=\"https://resource.milpark.ac.za/public/downloads/Milpark%20Education%20Applicant%20and%20Employee%20Privacy%20Notice.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">https://resource.milpark.ac.za/public/downloads/Milpark%20Education%20Applicant%20and%20Employee%20Privacy%20Notice.pdf</a>.</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided in support of your application.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.</span></p>",
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