Team Lead Customer Engagement (all genders)

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  "source_hash": "e5581908db8d64625e1d984153a1f6f0083952190446613fbea985cfbbe60589",
  "last_changed_at": "2026-05-30T05:38:11.935Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Augsburg",
    "city": null,
    "region": null,
    "country": "Augsburg",
    "is_remote": false,
    "confidence": 0.8
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T07:45:11.150Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Augsburg",
      "city": null,
      "region": null,
      "country": "Augsburg",
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      "confidence": 0.8
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    "countries": [
      "Augsburg"
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{}

{
  "id": "2563083",
  "name": "Team Lead Customer Engagement (all genders)",
  "office": "Augsburg",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-03-13T11:35:31+00:00",
  "seniority": "experienced",
  "department": "Sales",
  "occupation": "account_management_commissioned",
  "subcompany": "meteocontrol GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission:",
      "value": "<ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">You lead and develop a team of six Customer Engagement Specialists, providing both functional and disciplinary leadership while fostering a positive and service-oriented work environment.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">You ensure the fast and professional handling of all incoming customer inquiries via hotline and email, continuously improving our inbound processes.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">You are responsible for the structured development of mid-sized existing customers and actively identify cross- and upselling opportunities.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">Together with your team, you support annual business reviews, develop customer roadmaps, and drive strategic account development.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">You collaborate closely with Key Account Management, Customer Success, Product, and Support teams to coordinate and resolve more complex customer requests.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">You ensure high data quality in our CRM and take ownership of key KPIs such as response times, conversion rates, and customer satisfaction.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">You continuously improve processes, tools, and workflows within Customer Engagement to increase efficiency and enhance the overall customer experience.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">You actively bring customer feedback into the development of our hardware and SaaS solutions, contributing to our mission of delivering outstanding customer experiences.</li></ul>"
    },
    {
      "name": "Your profile:",
      "value": "<ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">Several years of experience in Account Management, Inside Sales, or Customer Engagement – ideally within the renewable energy sector or in a SaaS environment.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">Initial leadership experience or a strong ambition to lead, with the ability to motivate, develop, and empower a team.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">Excellent communication and consulting skills combined with a strong service and customer-oriented mindset.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">A structured and data-driven working style with solid experience using CRM systems and working with KPIs.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">Strong problem-solving skills, a hands-on mentality, and a passion for improving and streamlining processes.</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">Very good German and English language skills to support our international customers.</li></ul><span style=\"border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;background-color:rgb(255,255,255);display:inline;\">We welcome applications from people with disabilities and actively promote equal opportunities and diversity.</span><span style=\"border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);\"> </span>"
    },
    {
      "name": "You can look forward to:",
      "value": "<p style=\"margin:0px;padding:0px;color:rgb(23,43,77);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-align:left;text-transform:none;background-color:rgb(255,255,255);\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);font-size:14px;\">6 reasons to join meteocontrol (and more):</span></strong></p><ol style=\"margin:10px 0px 0px;padding-left:22px;list-style-type:decimal;color:rgb(23,43,77);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-align:left;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);font-size:14px;\"><strong>Working for a better future:</strong> With us, you will create a better future for us and all generations after us.</li><li style=\"font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);font-size:14px;\"><strong>More flexibility:</strong> We know how important a good work-life balance is. That's why we offer flexible working hours and a home office model that adapts to your needs.</li><li style=\"font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);font-size:14px;\"><strong>Vacation that grows:</strong> Start with 30 days of vacation and your loyalty will be rewarded every two years with an additional day of vacation - up to 35 days for even more time off!</li><li style=\"font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);font-size:14px;\"><strong>Continuous learning & development:</strong> Your development is important to us - we support you in your career planning within the company with a wide range of offers.</li><li style=\"font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);font-size:14px;\"><strong>Money on top:</strong> In addition to your salary, you will receive a monthly SpenditCard worth €50 and a subsidy for the Deutschlandticket.</li><li style=\"font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);font-size:14px;\"><strong>Fitness:</strong> Train with our attractive employer subsidy at <em>EGYM Wellpass</em>, take part in our <em>JobRad leasing program</em> or power yourself up at our annual company run.</li></ol><p style=\"margin:10px 0px 0px;padding:0px;color:rgb(23,43,77);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;font-size:14px;font-style:normal;font-weight:400;text-align:left;text-transform:none;background-color:rgb(255,255,255);\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:rgb(0,0,0);font-size:14px;\">... You can find many more reasons on our </span><span style=\"font-size:14px;\"><a style=\"color:rgb(12,102,228);\" href=\"https://www.meteocontrol.com/en/working-at-meteocontrol\">career website</a>!</span> </span></strong></p>"
    },
    {
      "name": "Your Contact Person",
      "value": "<span style=\"font-size:14px;\"><span style=\"color:rgb(0,0,0);\"><strong>Camilla Geismar</strong><br>Recruiting Business Partner</span><br><a href=\"mailto:[email protected]\">[email protected]</a></span>"
    }
  ],
  "occupationCategory": "sales_and_business_development",
  "recruitingCategory": "Festangestellte"
}