Operations Manager

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    "id": "144",
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      "city": "Pune",
      "state": "Maharashtra"
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    "location": {
      "city": "Pune",
      "state": "Maharashtra",
      "postalCode": "411014",
      "addressCountry": "India"
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    "datePosted": "2026-06-12",
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    "description": "<p><span style=\"font-weight: bold\">About Us</span></p>\n<p>An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.</p>\n<p>We are a fast-growing organisation working closely with healthcare providers across the United States.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>We are seeking an experienced Operations Manager to lead our India night-shift operations supporting a rapidly growing US Healthcare staffing business. The Pune office currently comprises approximately 80-100 employees and continues to expand.</p>\n<p> </p>\n<p>This role will serve as the primary operational leader on the ground, ensuring a positive, productive, and compliant work environment while acting as a key liaison between India-based employees and US stakeholders. The Operations Manager will be responsible for handling operational escalations, employee relations, stakeholder communication, and overall floor management.</p>\n<p> </p>\n<p>The ideal candidate is a mature and highly accountable leader who can navigate complex people situations, balance business needs with employee concerns, and build strong relationships across global teams.<br><br><span style=\"font-weight: bold\">Key Responsibilities:</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Operational Leadership</span></p>\n<ul>\n<li>Provide overall leadership and oversight of the Pune night-shift operations.</li>\n<li>Ensure smooth day-to-day functioning of the office and adherence to company policies and processes.</li>\n<li>Act as the senior point of contact for operational issues during the shift.</li>\n<li>Maintain a professional, productive, and employee-focused work environment.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Stakeholder Management</span></p>\n<ul>\n<li>Serve as the primary bridge between US leadership and India-based employees.</li>\n<li>Build strong working relationships with US stakeholders and ensure effective communication across teams.</li>\n<li>Manage and respond to operational concerns raised by US managers in a timely and professional manner.</li>\n<li>Provide balanced, fact-based assessments when operational or employee-related concerns are escalated.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Employee Relations &amp; Escalation Management</span></p>\n<ul>\n<li>Handle employee grievances, behavioural concerns, workplace conflicts, attendance issues, and policy violations.</li>\n<li>Conduct investigations into employee complaints and workplace incidents.</li>\n<li>Partner with HR and leadership to ensure fair and consistent resolution of issues.</li>\n<li>Foster a culture of accountability, professionalism, and respect.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Performance Escalation Support</span></p>\n<ul>\n<li>While direct performance management remains the responsibility of US Team Leads and Coaches, partner closely with them to address performance-related concerns involving India-based employees.</li>\n<li>Investigate performance escalations to identify root causes, barriers, training gaps, process issues, or support requirements.</li>\n<li>Ensure employees receive appropriate guidance, support, and opportunities to improve where warranted.</li>\n<li>Provide objective recommendations to leadership based on facts, data, and findings.</li>\n<li>Support fair and consistent decision-making regarding performance-related actions.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Team Engagement &amp; Retention</span></p>\n<ul>\n<li>Drive employee engagement initiatives and help build a positive workplace culture.</li>\n<li>Monitor team morale and proactively address concerns that may impact retention or performance.</li>\n<li>Serve as a trusted point of contact for employees during the night shift.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Qualifications &amp; Experience</span></p>\n<ul>\n<li>8+ years of experience in Operations, Workforce Management, Employee Relations, or People Leadership roles.</li>\n<li>Proven experience managing teams in BPO, Staffing, Healthcare Services, Shared Services, or similar environments.</li>\n<li>Strong stakeholder management experience, including working with international clients or leadership teams.</li>\n<li>Demonstrated ability to handle complex employee situations, investigations, and escalations.</li>\n<li>Excellent communication, conflict resolution, and decision-making skills.</li>\n<li>Strong sense of ownership, accountability, and professional judgment.</li>\n<li>Experience working in night shifts and managing global stakeholders is highly preferred.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Success in This Role</span></p>\n<p>The successful candidate will be known as a trusted leader who can:</p>\n<ul>\n<li>Build credibility with both employees and stakeholders.</li>\n<li>Handle difficult situations with fairness and professionalism.</li>\n<li>Investigate issues thoroughly before recommending actions.</li>\n<li>Maintain operational stability while supporting a positive employee experience.</li>\n<li>Represent the interests of both the business and employees in a balanced and objective manner.</li>\n</ul>\n<p><br></p>\n<p>Location - Kharadi, Pune</p>\n<p>Shift - US/Night Shift (WFO)</p>\n<p>Transport - home pick up &amp; drop (Up to 20 KMs)</p>\n<p>Benefits - PF, Mediclaim</p>",
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    "minimumExperience": "Manager/Supervisor",
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