Lanai Air Guest Service Assistant Manager (Kahului)

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  "detail": {
    "Id": "2706",
    "Title": "Lanai Air Guest Service Assistant Manager (Kahului)",
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    "JobSchedule": "Full time",
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        "Latitude": "20.88014",
        "Longitude": "-156.46993",
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        "LocationName": "Maui - Kahului"
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    "PrimaryLocation": "Kahului, HI, United States",
    "RequisitionType": "Professional",
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    "ShortDescriptionStr": "Lānaʻi Air is a critical component to the delivery of “high quality – high touch” service experience to every guest staying at the Four Seasons Lānaʻi and Sensei Lānaʻi Retreat.  Lānaʻi Air is responsible for providing “point to point” consistency in service delivery between Oahu, Maui, Kona, or Lihue and Lānaʻi.  \n\nThe Guest Service Assistant Manager is responsible to oversee and supervise the Guest Service Screening Agents and Guest Service Agents by providing feedback and communicating Pūlama Lāna`i’s policies, procedures and goals.\n",
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    "ExternalDescriptionStr": "<div><p><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Lāna</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">ʻ</span></span><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">i Air is a critical component to the delivery of “high quality – high touch” service experience to every guest staying at the Four Seasons Lāna</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">ʻ</span></span><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">i and Sensei Lāna</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">ʻ</span></span><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">i Retreat.&nbsp; Lāna</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">ʻ</span></span><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">i Air is responsible for providing&nbsp;“point to point” consistenc</span></span><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">y in service delivery between Oahu, Maui, Kona, or Lihue and Lāna</span></span><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">ʻ</span></span><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">i.&nbsp;</span></span></p><p><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">The Guest Service Assistant Manager is responsible to oversee and supervise the Guest Service Screening Agents and Guest Service Agents by providing feedback and communicating Pūlama Lāna`i’s policies, procedures and goals.</span></span></p><p><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Works closely with the System Development and Quality Assurance Manager to provide training and evaluations specific to the Guest Service Agents role.&nbsp;Will be the authorized On-the-Job Trainer (OJT).</span></span></p><p><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Required to maintain and understand the Ground Security Coordinator role, as described by Western Air Inc.&nbsp;</span></span></p><p><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Required to maintain the highest level and standards for safety and security of employees and company property.</span></span></p><p>&nbsp;</p><p><strong><u>Compensation:</u></strong></p><p>$65,000 - $70,000/year (Exempt)</p><p><strong><u>Reporting Relationship:</u></strong></p><p><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Development and Quality Assurance Manager</span></span></p><p style=\"margin-left: 1in; text-indent: -1in;\"><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Supervises: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guest Service Agents and Guest Service Screening Agents</span></span></p><p><strong><u>Interface and Collaboration:</u></strong></p><p><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Coordinates with:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Director, Central Planning and Reservation Control Manager, i Guest Service Manager</span></span></p><p style=\"margin-left: 1.5in; text-indent: -1.5in;\"><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Interfaces with: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Operations and Reservations Coordinator, Pūlama Lāna`i Safety Manager, Western Aircraft Inc. Chief Pilot and </span></span><span style=\"background-color: white; color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Chief Inspector</span></span></p></div><div><strong><u>Quality Standards:</u></strong></div><div><ul><li>Conduct individual and business affairs in highest ethical and legal fashion.</li><li>Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.</li><li>Build strong communication links with supervisors, peers, and employees.</li><li>Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.</li><li>Comply with all Company policies and standards.</li><li>Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.</li></ul></div>",
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    "ExternalPostedStartDate": "2026-04-22T04:49:11+00:00",
    "ExternalQualificationsStr": "<div><strong><u>Qualification/Requirements:</u></strong></div><div><ol><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">High School Degree or equivalent</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must have a minimum of three (3) years Airport operating experience, and minimum of two (2) years Supervisory experience.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Previous experience in training employees - highly preferred.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Experience in Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulatory matters, required.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Outstanding communication &amp; guest service skills</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Proficient in use of all Microsoft applications (Word, PowerPoint, Excel)</span></span></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Able to supervise staff in a positive and constructive manner.&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to have an effective working relationship with coworkers across all departments in Pūlama Lāna</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">ʻ</span></span><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">i.</span></span></p></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to travel frequently to Neighbor Islands.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to work comfortably and professionally with consultants.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to work in a changing and dynamic environment while maintaining a positive attitude and work under pressure.</span></span></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Requires excellent written and verbal communication and organizational skills.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Requires relating to people in a friendly and professional manner.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Requires working to established procedures and maintaining reliable work attendance.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Able to think and make effective decisions quickly.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to work weekends, holidays, early morning and evening shifts.</span></span></p></li></ol><p style=\"text-align: justify;\">&nbsp;</p></div><div><strong><u>Required Work Cards/Certifications:</u></strong></div><div><ol><li>Ability to obtain and maintain Airport AOA badge</li><li>Ability to obtain and maintain Airport Ramp License</li><li>Valid Hawaii Driver’s License and successful review of Motor Vehicle Record</li></ol><p>&nbsp;</p><p><strong><u>Physical Requirements:</u></strong></p><ol style=\"padding-left: 48px;\"><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">While performing the duties of this job, the employee is regularly required to sit, talk, and hear.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Specific vision abilities required by this job include close vision, distant vision, and color vision.</span></span></li></ol><p>&nbsp;</p><p><br><i>The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.</i></p></div>",
    "InternalQualificationsStr": "<div><strong><u>Qualification/Requirements:</u></strong></div><div><ol><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">High School Degree or equivalent</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must have a minimum of three (3) years Airport operating experience, and minimum of two (2) years Supervisory experience.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Previous experience in training employees - highly preferred.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Experience in Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulatory matters, required.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Outstanding communication &amp; guest service skills</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Proficient in use of all Microsoft applications (Word, PowerPoint, Excel)</span></span></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Able to supervise staff in a positive and constructive manner.&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to have an effective working relationship with coworkers across all departments in Pūlama Lāna</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">ʻ</span></span><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">i.</span></span></p></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to travel frequently to Neighbor Islands.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to work comfortably and professionally with consultants.</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to work in a changing and dynamic environment while maintaining a positive attitude and work under pressure.</span></span></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Requires excellent written and verbal communication and organizational skills.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Requires relating to people in a friendly and professional manner.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Requires working to established procedures and maintaining reliable work attendance.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Able to think and make effective decisions quickly.</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Must be able to work weekends, holidays, early morning and evening shifts.</span></span></p></li></ol><p style=\"text-align: justify;\">&nbsp;</p></div><div><strong><u>Required Work Cards/Certifications:</u></strong></div><div><ol><li>Ability to obtain and maintain Airport AOA badge</li><li>Ability to obtain and maintain Airport Ramp License</li><li>Valid Hawaii Driver’s License and successful review of Motor Vehicle Record</li></ol><p>&nbsp;</p><p><strong><u>Physical Requirements:</u></strong></p><ol style=\"padding-left: 48px;\"><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">While performing the duties of this job, the employee is regularly required to sit, talk, and hear.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.&nbsp;</span></span></li><li><span style=\"color: black; font-family: &quot;Century Gothic&quot;, sans-serif;\"><span style=\"font-size: 10pt;\">Specific vision abilities required by this job include close vision, distant vision, and color vision.</span></span></li></ol><p>&nbsp;</p><p><br><i>The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.</i></p></div>",
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    "Id": "2706",
    "Title": "Lanai Air Guest Service Assistant Manager (Kahului)",
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