Account Support Coordinator (766)

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    "description": "<h1 style=\"text-indent:-0.5pt;margin-bottom:15px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Job Summary </span></span></span></span></h1>\r\n\r\n<p style=\"margin-right:3px;margin-bottom:17px;margin-left:1px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">The Account Support Coordinator is responsible for providing exceptional customer service by answering inbound calls, scheduling appointments, responding to customer inquiries, and handling service requests at Paul&rsquo;s Termite &amp; Pest Control, Inc. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks efficiently while delivering a superior customer experience. </span></span></span></span></p>\r\n\r\n<p align=\"right\" style=\"margin-bottom:22px;text-align:right;text-indent:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><img alt=\"\" src=\"\" style=\"width:462pt;height:1pt;\" />&nbsp;</span></span></span></span></p>\r\n\r\n<h1 style=\"text-indent:-0.5pt;margin-bottom:15px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Key Responsibilities </span></span></span></span></h1>\r\n\r\n<p style=\"margin-bottom:17px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><b>Customer Service: </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:17px;\">\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Answer inbound calls and respond to customer inquiries in a professional, courteous manner. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Schedule appointments for pest control services, ensuring accuracy in capturing customer information and service needs. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Handle customer complaints or concerns, escalating issues to the Office Manager when necessary. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Provide information about the company&rsquo;s services, promotions, and policies to potential and existing customers. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Follow up with customers after service to ensure satisfaction and address any concerns. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:17px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><b>Data Entry &amp; Documentation: </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:17px;\">\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Accurately enter and update customer information, service requests, and appointment details into the company&rsquo;s CRM system. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Maintain organized and up-to-date customer records and follow company protocols for data entry and management. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Process service orders and prepare necessary documentation for the pest control technicians. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:17px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><b>Problem Solving &amp; Issue Resolution: </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:17px;\">\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Troubleshoot customer issues or questions regarding pest control services, providing accurate information and solutions. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Collaborate with other departments to resolve customer service issues in a timely and efficient manner. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Manage and prioritize multiple tasks, such as handling calls while entering data and resolving issues promptly. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:17px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><b>Team Collaboration: </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:17px;\">\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Work closely with other call center representatives and the Office Manager to ensure smooth operations and a cohesive team environment. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Participate in training sessions and team meetings to stay updated on company services, policies, and procedures. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\">&nbsp;</p>\r\n\r\n<p style=\"line-height:1.9871999999999999; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Core Values:</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.9871999999999999; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">&quot;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">P</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">utting the Customer First:&quot; Provide exceptional service by understanding and meeting customer needs.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.9871999999999999; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">&nbsp;&quot;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">A</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">ccept Personal Responsibility:&quot; Take ownership of tasks and outcomes, ensuring quality work.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.9871999999999999; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">&nbsp;&quot;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">U</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">phold Company Values:&quot; Follow company standards and procedures in all job functions.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.9871999999999999; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">&nbsp;&quot;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">L</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">ook the Part:&quot; Maintain a professional appearance, including wearing appropriate uniform and gear.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.9871999999999999; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">&nbsp;&quot;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">S</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">upport the Team:&quot; Collaborate with coworkers and assist where needed to ensure overall success.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\">&nbsp;</p>\r\n",
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    "qualifications": "<h1 style=\"text-indent:-0.5pt;margin-bottom:15px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Job Requirements </span></span></span></span></h1>\r\n\r\n<p style=\"margin-bottom:17px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><b>Education: </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:17px;\">\r\n\t<li style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">High school diploma or equivalent (required). </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:17px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><b>Experience: </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:17px;\">\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">1+ years of experience in a customer service or call center role (preferred). </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Experience in the pest control or service industry is a plus. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:17px;text-indent:-0.5pt;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><b>Skills &amp; Abilities: </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:17px;\">\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Excellent verbal communication and active listening skills. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Ability to multitask and handle high call volumes in a fast-paced environment. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:1px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Strong organizational skills with attention to detail. </span></span></span></span></li>\r\n\t<li style=\"margin-right:3px;margin-bottom:17px;margin-left:7px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:111%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Proficiency with CRM software and Microsoft Office Suite (Word, Excel). Ability to handle customer complaints and resolve issues professionally. </span></span></span></span></li>\r\n</ul>\r\n",
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