Customer Experience Manager

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    "city": "Bloomington",
    "jobId": 282149,
    "level": "Experienced",
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    "jobTitle": "Customer Experience Manager",
    "location": "Bloomington, IL - Bloomington, IL 61704",
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    "clientCode": "0GQ24",
    "remoteType": "Hybrid",
    "description": "<p><span style=\"display:block;font-size:12px;\"><strong>Job Summary:&nbsp;</strong></span></p>\r\n\r\n<p paraeid=\"{1064bb57-8527-4178-84ef-0d61d88efb70}{120}\" paraid=\"1770295957\"><span style=\"display:block;font-size:11px;\">This position serves as the&nbsp;primary front-line&nbsp;contact for designated Watershed Foods customers,&nbsp;responsible for&nbsp;key aspects of day-to-day operations.&nbsp;The Customer Experience Manager strengthens customer relationships with professional execution and a proactive approach.&nbsp;</span></p>\r\n\r\n<p paraeid=\"{1064bb57-8527-4178-84ef-0d61d88efb70}{140}\" paraid=\"176840649\"><span style=\"display:block;font-size:11px;\">The&nbsp;Customer Experience Manager&nbsp;is responsible for&nbsp;order entry and processing, OTIF&nbsp;monitoring&nbsp;and&nbsp;customer demand forecasting. This role also owns systems and data alignment for both Watershed and customer portals, executing customer,&nbsp;vendor&nbsp;and item setups.&nbsp;</span></p>\r\n\r\n<p paraeid=\"{1064bb57-8527-4178-84ef-0d61d88efb70}{162}\" paraid=\"509044940\"><span style=\"display:block;font-size:11px;\">Along with their direct tasks, the Customer Experience Manager coordinates across departments to ensure&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;fulfilment of orders and rapid resolution of issues.&nbsp;</span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "$24.00 - $34.00 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Experience Manager\",\"identifier\":\"J0GQ24282149\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/1F555903285163FB51629CD5FE96FDB5/jobs/282149\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=1F555903285163FB51629CD5FE96FDB5\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":24,\"maxValue\":34,\"unitText\":\"\"}},\"datePosted\":\"2026-06-08\",\"description\":\"Job DetailsLevel: ExperiencedJob Location: Bloomington, IL - Bloomington, IL 61704Position Type: Full TimeSalary Range: $24.00 - $34.00 HourlyJob Summary:&nbsp;\\r\\n\\r\\nThis position serves as the&nbsp;primary front-line&nbsp;contact for designated Watershed Foods customers,&nbsp;responsible for&nbsp;key aspects of day-to-day operations.&nbsp;The Customer Experience Manager strengthens customer relationships with professional execution and a proactive approach.&nbsp;\\r\\n\\r\\nThe&nbsp;Customer Experience Manager&nbsp;is responsible for&nbsp;order entry and processing, OTIF&nbsp;monitoring&nbsp;and&nbsp;customer demand forecasting. This role also owns systems and data alignment for both Watershed and customer portals, executing customer,&nbsp;vendor&nbsp;and item setups.&nbsp;\\r\\n\\r\\nAlong with their direct tasks, the Customer Experience Manager coordinates across departments to ensure&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;fulfilment of orders and rapid resolution of issues.&nbsp;\\r\\n Key Responsibilities:&nbsp;\\r\\n\\r\\n\\r\\n\\tAccurately and efficiently enter all new orders.&nbsp;\\r\\n\\r\\n\\t\\r\\n\\t\\tEnsure customer lead times, MOQs, and other parameters are correctly followed.&nbsp;\\r\\n\\t\\tEnsure correct pricing on all orders, matching ERP.&nbsp;\\r\\n\\t\\tEnsure order processing and visibility supports on time, in full achievement.&nbsp;\\r\\n\\t\\tTrack and manage in-house orders, proactively identifying issues and supporting corrective actions.&nbsp;\\r\\n\\t\\tManage day-to-day customer communication and ongoing relationships as it relates to order management.&nbsp;\\r\\n\\t\\tEnter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tServe as the main point of contact for customer inquiries related to logistics, shipping, and invoicing, while collaborating with cross-functional teams to ensure accurate and timely responses.&nbsp;\\r\\n\\t\\r\\n\\t\\tMonitor orders to ensure all are shipped to meet customer Key Performance Indicators (KPIs).&nbsp;\\r\\n\\t\\tFields customer inquiries regarding logistics, shipping dates, invoices, etc.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tOnboard new customers comprehensively and efficiently.\\r\\n\\t\\r\\n\\t\\tSetup relationship success with clarity on MOQs, lead times, and other parameters.\\r\\n\\t\\tEnsure clean order to cash transactions with tested order processing and accurate customer/vendor paperwork.&nbsp;\\r\\n\\t\\tUnderstand customer&rsquo;s KPI&rsquo;s and performance benchmarks for reporting, validate feasibility and proactively identify issues.&nbsp;\\r\\n\\t\\tEnter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\tUpdate customer data sets and systems for all added items and item changes to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tOwn customer portal management, including item setup, updates, and troubleshooting to ensure data accuracy and compliance.&nbsp;\\r\\n\\t\\r\\n\\t\\tProvide the organization with an accurate customer forecast.&nbsp;\\r\\n\\t\\tUnderstand and use customer forecasting systems.&nbsp;\\r\\n\\t\\tEngage in forward demand conversation with customers.&nbsp;\\r\\n\\t\\tEnter customer forecast at appropriate levels and cadence with Watershed demand planning process.\\r\\n\\t\\tReview and take corrective action on forecast misses.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nSkills &amp; Qualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\tPrevious experience in account management or customer service; experience working directly with major retailers is strongly preferred.&nbsp;\\r\\n\\tDemonstrates a strong ability to acquire knowledge of new industries, product lines, and customer environments.&nbsp;\\r\\n\\tClear and confident communicator, comfortable working with customer contacts across various roles.&nbsp;\\r\\n\\tStrong technical skills, including experience with ERP systems, order processing and fulfillment platforms, and Microsoft Excel. Familiarity with Electronic Data Interchange (EDI) and Customer Point-of-Sale (POS) systems.&nbsp;\\r\\n\\tExcellent written, verbal, and presentation communication skills.&nbsp;\\r\\n\\tHighly organized with strong attention to detail.&nbsp;\\r\\n\\tSelf-motivated with a proactive, solution-oriented mindset.&nbsp;\\r\\n\\tStrong interpersonal skills and proven ability to build and maintain lasting relationships.&nbsp;\\r\\n\\tPassionate about providing world-class customer service.&nbsp;\\r\\n\\tComfortable working in a fast-paced, constantly evolving environment.&nbsp;\\r\\n\\tDemonstrates key Watershed values such as humility, trust, integrity, and teamwork.&nbsp;\\r\\n\\tCreative and critical thinker who thrives in dynamic environments, with the ability to navigate change, adapt quickly, and tackle new challenges with flexibility and confidence.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tExperience with project management or customer service management (experience working directly with major retailers preferred).\\r\\n\\r\\n\\r\\nBenefits:&nbsp;\\r\\n\\r\\n\\r\\n\\tPPO or HSA medical benefits with Employer Contributions.\\r\\n\\tDental, Vision, Life, AD&amp;D, Disability insurance.\\r\\n\\t401K with a competitive company match.\\r\\n\\t8 Holidays, Vacation accrual, PTO program, Parental Leave.\\r\\n\\tAttendance, Safety, Service Awards.\\r\\n\\tTuition Reimbursement Program.\\r\\n\\tUniform and Boots provision.\\r\\n\\tEmployee Assistance Program.\\r\\n\\tChaplain Program.\\r\\n\\tSmart Dollar.\\r\\n\\tCompany Events and Luncheons.\\r\\n\\tPaid Volunteer Days.\\r\\n\\tReferral bonuses.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"Job Summary:&nbsp;\\r\\n\\r\\nThis position serves as the&nbsp;primary front-line&nbsp;contact for designated Watershed Foods customers,&nbsp;responsible for&nbsp;key aspects of day-to-day operations.&nbsp;The Customer Experience Manager strengthens customer relationships with professional execution and a proactive approach.&nbsp;\\r\\n\\r\\nThe&nbsp;Customer Experience Manager&nbsp;is responsible for&nbsp;order entry and processing, OTIF&nbsp;monitoring&nbsp;and&nbsp;customer demand forecasting. This role also owns systems and data alignment for both Watershed and customer portals, executing customer,&nbsp;vendor&nbsp;and item setups.&nbsp;\\r\\n\\r\\nAlong with their direct tasks, the Customer Experience Manager coordinates across departments to ensure&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;fulfilment of orders and rapid resolution of issues.&nbsp;\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"WATERSHED FOODS LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=1F555903285163FB51629CD5FE96FDB5\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\" 201 N Prospect Road\",\"addressLocality\":\"Bloomington\",\"addressRegion\":\"IL\",\"postalCode\":61704,\"addressCountry\":\"USA\"}},\"qualifications\":\"Key Responsibilities:&nbsp;\\r\\n\\r\\n\\r\\n\\tAccurately and efficiently enter all new orders.&nbsp;\\r\\n\\r\\n\\t\\r\\n\\t\\tEnsure customer lead times, MOQs, and other parameters are correctly followed.&nbsp;\\r\\n\\t\\tEnsure correct pricing on all orders, matching ERP.&nbsp;\\r\\n\\t\\tEnsure order processing and visibility supports on time, in full achievement.&nbsp;\\r\\n\\t\\tTrack and manage in-house orders, proactively identifying issues and supporting corrective actions.&nbsp;\\r\\n\\t\\tManage day-to-day customer communication and ongoing relationships as it relates to order management.&nbsp;\\r\\n\\t\\tEnter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tServe as the main point of contact for customer inquiries related to logistics, shipping, and invoicing, while collaborating with cross-functional teams to ensure accurate and timely responses.&nbsp;\\r\\n\\t\\r\\n\\t\\tMonitor orders to ensure all are shipped to meet customer Key Performance Indicators (KPIs).&nbsp;\\r\\n\\t\\tFields customer inquiries regarding logistics, shipping dates, invoices, etc.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tOnboard new customers comprehensively and efficiently.\\r\\n\\t\\r\\n\\t\\tSetup relationship success with clarity on MOQs, lead times, and other parameters.\\r\\n\\t\\tEnsure clean order to cash transactions with tested order processing and accurate customer/vendor paperwork.&nbsp;\\r\\n\\t\\tUnderstand customer&rsquo;s KPI&rsquo;s and performance benchmarks for reporting, validate feasibility and proactively identify issues.&nbsp;\\r\\n\\t\\tEnter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\tUpdate customer data sets and systems for all added items and item changes to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tOwn customer portal management, including item setup, updates, and troubleshooting to ensure data accuracy and compliance.&nbsp;\\r\\n\\t\\r\\n\\t\\tProvide the organization with an accurate customer forecast.&nbsp;\\r\\n\\t\\tUnderstand and use customer forecasting systems.&nbsp;\\r\\n\\t\\tEngage in forward demand conversation with customers.&nbsp;\\r\\n\\t\\tEnter customer forecast at appropriate levels and cadence with Watershed demand planning process.\\r\\n\\t\\tReview and take corrective action on forecast misses.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nSkills &amp; Qualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\tPrevious experience in account management or customer service; experience working directly with major retailers is strongly preferred.&nbsp;\\r\\n\\tDemonstrates a strong ability to acquire knowledge of new industries, product lines, and customer environments.&nbsp;\\r\\n\\tClear and confident communicator, comfortable working with customer contacts across various roles.&nbsp;\\r\\n\\tStrong technical skills, including experience with ERP systems, order processing and fulfillment platforms, and Microsoft Excel. Familiarity with Electronic Data Interchange (EDI) and Customer Point-of-Sale (POS) systems.&nbsp;\\r\\n\\tExcellent written, verbal, and presentation communication skills.&nbsp;\\r\\n\\tHighly organized with strong attention to detail.&nbsp;\\r\\n\\tSelf-motivated with a proactive, solution-oriented mindset.&nbsp;\\r\\n\\tStrong interpersonal skills and proven ability to build and maintain lasting relationships.&nbsp;\\r\\n\\tPassionate about providing world-class customer service.&nbsp;\\r\\n\\tComfortable working in a fast-paced, constantly evolving environment.&nbsp;\\r\\n\\tDemonstrates key Watershed values such as humility, trust, integrity, and teamwork.&nbsp;\\r\\n\\tCreative and critical thinker who thrives in dynamic environments, with the ability to navigate change, adapt quickly, and tackle new challenges with flexibility and confidence.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tExperience with project management or customer service management (experience working directly with major retailers preferred).\\r\\n\\r\\n\\r\\nBenefits:&nbsp;\\r\\n\\r\\n\\r\\n\\tPPO or HSA medical benefits with Employer Contributions.\\r\\n\\tDental, Vision, Life, AD&amp;D, Disability insurance.\\r\\n\\t401K with a competitive company match.\\r\\n\\t8 Holidays, Vacation accrual, PTO program, Parental Leave.\\r\\n\\tAttendance, Safety, Service Awards.\\r\\n\\tTuition Reimbursement Program.\\r\\n\\tUniform and Boots provision.\\r\\n\\tEmployee Assistance Program.\\r\\n\\tChaplain Program.\\r\\n\\tSmart Dollar.\\r\\n\\tCompany Events and Luncheons.\\r\\n\\tPaid Volunteer Days.\\r\\n\\tReferral bonuses.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Key Responsibilities:&nbsp;\\r\\n\\r\\n\\r\\n\\tAccurately and efficiently enter all new orders.&nbsp;\\r\\n\\r\\n\\t\\r\\n\\t\\tEnsure customer lead times, MOQs, and other parameters are correctly followed.&nbsp;\\r\\n\\t\\tEnsure correct pricing on all orders, matching ERP.&nbsp;\\r\\n\\t\\tEnsure order processing and visibility supports on time, in full achievement.&nbsp;\\r\\n\\t\\tTrack and manage in-house orders, proactively identifying issues and supporting corrective actions.&nbsp;\\r\\n\\t\\tManage day-to-day customer communication and ongoing relationships as it relates to order management.&nbsp;\\r\\n\\t\\tEnter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tServe as the main point of contact for customer inquiries related to logistics, shipping, and invoicing, while collaborating with cross-functional teams to ensure accurate and timely responses.&nbsp;\\r\\n\\t\\r\\n\\t\\tMonitor orders to ensure all are shipped to meet customer Key Performance Indicators (KPIs).&nbsp;\\r\\n\\t\\tFields customer inquiries regarding logistics, shipping dates, invoices, etc.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tOnboard new customers comprehensively and efficiently.\\r\\n\\t\\r\\n\\t\\tSetup relationship success with clarity on MOQs, lead times, and other parameters.\\r\\n\\t\\tEnsure clean order to cash transactions with tested order processing and accurate customer/vendor paperwork.&nbsp;\\r\\n\\t\\tUnderstand customer&rsquo;s KPI&rsquo;s and performance benchmarks for reporting, validate feasibility and proactively identify issues.&nbsp;\\r\\n\\t\\tEnter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\tUpdate customer data sets and systems for all added items and item changes to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tOwn customer portal management, including item setup, updates, and troubleshooting to ensure data accuracy and compliance.&nbsp;\\r\\n\\t\\r\\n\\t\\tProvide the organization with an accurate customer forecast.&nbsp;\\r\\n\\t\\tUnderstand and use customer forecasting systems.&nbsp;\\r\\n\\t\\tEngage in forward demand conversation with customers.&nbsp;\\r\\n\\t\\tEnter customer forecast at appropriate levels and cadence with Watershed demand planning process.\\r\\n\\t\\tReview and take corrective action on forecast misses.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nSkills &amp; Qualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\tPrevious experience in account management or customer service; experience working directly with major retailers is strongly preferred.&nbsp;\\r\\n\\tDemonstrates a strong ability to acquire knowledge of new industries, product lines, and customer environments.&nbsp;\\r\\n\\tClear and confident communicator, comfortable working with customer contacts across various roles.&nbsp;\\r\\n\\tStrong technical skills, including experience with ERP systems, order processing and fulfillment platforms, and Microsoft Excel. Familiarity with Electronic Data Interchange (EDI) and Customer Point-of-Sale (POS) systems.&nbsp;\\r\\n\\tExcellent written, verbal, and presentation communication skills.&nbsp;\\r\\n\\tHighly organized with strong attention to detail.&nbsp;\\r\\n\\tSelf-motivated with a proactive, solution-oriented mindset.&nbsp;\\r\\n\\tStrong interpersonal skills and proven ability to build and maintain lasting relationships.&nbsp;\\r\\n\\tPassionate about providing world-class customer service.&nbsp;\\r\\n\\tComfortable working in a fast-paced, constantly evolving environment.&nbsp;\\r\\n\\tDemonstrates key Watershed values such as humility, trust, integrity, and teamwork.&nbsp;\\r\\n\\tCreative and critical thinker who thrives in dynamic environments, with the ability to navigate change, adapt quickly, and tackle new challenges with flexibility and confidence.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tExperience with project management or customer service management (experience working directly with major retailers preferred).\\r\\n\\r\\n\\r\\nBenefits:&nbsp;\\r\\n\\r\\n\\r\\n\\tPPO or HSA medical benefits with Employer Contributions.\\r\\n\\tDental, Vision, Life, AD&amp;D, Disability insurance.\\r\\n\\t401K with a competitive company match.\\r\\n\\t8 Holidays, Vacation accrual, PTO program, Parental Leave.\\r\\n\\tAttendance, Safety, Service Awards.\\r\\n\\tTuition Reimbursement Program.\\r\\n\\tUniform and Boots provision.\\r\\n\\tEmployee Assistance Program.\\r\\n\\tChaplain Program.\\r\\n\\tSmart Dollar.\\r\\n\\tCompany Events and Luncheons.\\r\\n\\tPaid Volunteer Days.\\r\\n\\tReferral bonuses.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "educationLevel": "",
    "qualifications": "<p><span style=\"display:block;font-size:12px;\"><strong>Key Responsibilities:&nbsp;</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:11px;\">Accurately and efficiently enter all new orders.&nbsp;</span>\r\n\r\n\t<ul>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Ensure customer lead times, MOQs, and other parameters are correctly followed.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Ensure correct pricing on all orders, matching ERP.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Ensure order processing and visibility supports on time, in full achievement.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Track and manage in-house orders, proactively identifying issues and supporting corrective actions.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Manage day-to-day customer communication and ongoing relationships as it relates to order management.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Enter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;</span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Serve as the main point of contact for customer inquiries related to logistics, shipping, and invoicing, while collaborating with cross-functional teams to ensure accurate and timely responses.&nbsp;</span>\r\n\t<ul>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Monitor orders to ensure all are shipped to meet customer Key Performance Indicators (KPIs).&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Fields customer inquiries regarding logistics, shipping dates, invoices, etc.&nbsp;</span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Onboard new customers comprehensively and efficiently.</span>\r\n\t<ul>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Setup relationship success with clarity on MOQs, lead times, and other parameters.</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Ensure clean order to cash transactions with tested order processing and accurate customer/vendor paperwork.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Understand customer&rsquo;s KPI&rsquo;s and performance benchmarks for reporting, validate feasibility and proactively identify issues.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Enter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Update customer data sets and systems for all added items and item changes to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.&nbsp;</span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Own customer portal management, including item setup, updates, and troubleshooting to ensure data accuracy and compliance.&nbsp;</span>\r\n\t<ul>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Provide the organization with an accurate customer forecast.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Understand and use customer forecasting systems.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Engage in forward demand conversation with customers.&nbsp;</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Enter customer forecast at appropriate levels and cadence with Watershed demand planning process.</span></li>\r\n\t\t<li><span style=\"display:block;font-size:11px;\">Review and take corrective action on forecast misses.</span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:11px;\"><span style=\"font-size: 12px;\"><strong>Skills &amp; Qualifications:&nbsp;</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:11px;\">Previous experience in account management or customer service; experience working directly with major retailers is strongly preferred.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Demonstrates a strong ability to acquire knowledge of new industries, product lines, and customer environments.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Clear and confident communicator, comfortable working with customer contacts across various roles.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Strong technical skills, including experience with ERP systems, order processing and fulfillment platforms, and Microsoft Excel. Familiarity with Electronic Data Interchange (EDI) and Customer Point-of-Sale (POS) systems.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Excellent written, verbal, and presentation communication skills.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Highly organized with strong attention to detail.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Self-motivated with a proactive, solution-oriented mindset.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Strong interpersonal skills and proven ability to build and maintain lasting relationships.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Passionate about providing world-class customer service.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Comfortable working in a fast-paced, constantly evolving environment.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Demonstrates key Watershed values such as humility, trust, integrity, and teamwork.&nbsp;</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Creative and critical thinker who thrives in dynamic environments, with the ability to navigate change, adapt quickly, and tackle new challenges with flexibility and confidence.&nbsp;</span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:11px;\">Experience with project management or customer service management (experience working directly with major retailers preferred).</span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><strong>Benefits:&nbsp;</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:11px;\">PPO or HSA medical benefits with Employer Contributions.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Dental, Vision, Life, AD&amp;D, Disability insurance.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">401K with a competitive company match.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">8 Holidays, Vacation accrual, PTO program, Parental Leave.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Attendance, Safety, Service Awards.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Tuition Reimbursement Program.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Uniform and Boots provision.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Employee Assistance Program.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Chaplain Program.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Smart Dollar.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Company Events and Luncheons.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Paid Volunteer Days.</span></li>\r\n\t<li><span style=\"display:block;font-size:11px;\">Referral bonuses.</span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n",
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    "legalRevisionDate": {
      "date": "2025-04-28T14:49:35.000Z",
      "timezone": "America/Chicago",
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    "jobTitle": "Customer Experience Manager",
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    "locations": "Bloomington, IL - Bloomington, IL 61704",
    "remoteType": "Hybrid",
    "description": "Job Summary: \r\n\r\nThis position serves as the primary front-line contact for designated Watershed Foods customers, responsible for key aspects of day-t...",
    "positionType": "Full Time"
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