Patient Service Representative I

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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/4209029/Advanced-Urology-Institute-LLC/Patient-Service-Representative-I",
    "job_type": "Full-time",
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    "html_title": "Advanced Urology Institute LLC - Patient Service Representative I",
    "description_html": "<p><strong>GENERAL SUMMARY</strong>&nbsp;</p><p>The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.</p><p><strong>ESSENTIAL JOB FUNCTION/COMPETENCIES</strong></p><p>Responsibilities include but are not limited to:</p><ul><li>Welcomes and greets all patients and visitors, in person or over the phone.</li><li>Is responsible for keeping the front desk area clean and organized.</li><li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li><li>Collects outstanding patient balances.</li><li>Obtains referrals and authorizations when required.</li><li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li><li>Generates batch transmittal reports for each day.</li><li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li><li>Schedules follow up services and office visits for patients.</li><li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li><li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li><li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li><li>Ensures proper hand off of responsibilities once their task is completed.</li><li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li><li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li><li>Consistently demonstrates good use of time and resources.</li><li>Ensuring that all medical records are accurate and complete.</li><li>Performs other position related duties as assigned.</li></ul><p><strong>CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS</strong></p><ul><li>N/A</li></ul><p><strong>KNOWLEDGE | SKILLS | ABILITIES</strong></p><ul><li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li><li>Ability to answer multiple incoming telephone calls.</li><li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li><li>Customer-oriented with ability to remain calm in difficult situations.</li><li>Ability to work independently and manage multiple deadlines.</li><li>Ability to comprehend established office routines and policies.</li><li>Ability to keep financial records and perform mathematical tasks.</li><li>Knowledge of Medical Terminology.</li><li>Excellent verbal and written communication skills.</li><li>Proficient interpersonal relations skills.</li><li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li><li>Ability to navigate online health insurance portals to verify benefits.</li><li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li><li>Complies with HR confidentiality standards.</li></ul><p><br></p>",
    "jsonld_jobposting": {
      "@type": "JobPosting",
      "title": "Patient Service Representative I",
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      "datePosted": "2026-05-29T13:24:52-05:00",
      "description": "<p>Description</p><p><strong>GENERAL SUMMARY</strong> </p><p>The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.</p><p><strong>ESSENTIAL JOB FUNCTION/COMPETENCIES</strong></p><p>Responsibilities include but are not limited to:</p><ul><li>Welcomes and greets all patients and visitors, in person or over the phone.</li><li>Is responsible for keeping the front desk area clean and organized.</li><li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li><li>Collects outstanding patient balances.</li><li>Obtains referrals and authorizations when required.</li><li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li><li>Generates batch transmittal reports for each day.</li><li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li><li>Schedules follow up services and office visits for patients.</li><li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li><li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li><li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li><li>Ensures proper hand off of responsibilities once their task is completed.</li><li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li><li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li><li>Consistently demonstrates good use of time and resources.</li><li>Ensuring that all medical records are accurate and complete.</li><li>Performs other position related duties as assigned.</li></ul><p><strong>CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS</strong></p><ul><li>N/A</li></ul><p><strong>KNOWLEDGE | SKILLS | ABILITIES</strong></p><ul><li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li><li>Ability to answer multiple incoming telephone calls.</li><li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li><li>Customer-oriented with ability to remain calm in difficult situations.</li><li>Ability to work independently and manage multiple deadlines.</li><li>Ability to comprehend established office routines and policies.</li><li>Ability to keep financial records and perform mathematical tasks.</li><li>Knowledge of Medical Terminology.</li><li>Excellent verbal and written communication skills.</li><li>Proficient interpersonal relations skills.</li><li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li><li>Ability to navigate online health insurance portals to verify benefits.</li><li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.</li><li>Complies with HR confidentiality standards.</li></ul><p><br/></p><p>Requirements</p><p><strong>EDUCATION REQUIREMENTS</strong></p><p>High School Diploma or equivalent required.</p><p>Some college work preferred.</p><p><br/></p><p><strong>EXPERIENCE REQUIREMENTS</strong></p><p>Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.</p><p>Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.</p><p><br/></p><p><strong>REQUIRED TRAVEL</strong></p><p>N/A</p><p><br/></p><p><strong>PHYSICAL DEMANDS</strong></p><p>Carrying Weight</p><p>Frequency</p><p>1-25 lbs.</p><p>Frequent from 34% to 66%</p><p>26-50 lbs.</p><p>Occasionally from 2% to 33%</p><p>Pushing/Pulling</p><p>Frequency</p><p>1-25 lbs.</p><p>Seldom, up to 2%</p><p>100 + lbs.</p><p>Seldom, up to 2%</p><p>Lifting - Height, Weight</p><p>Frequency</p><p>Floor to Chest, 1 -25 lbs.</p><p>Occasional: from 2% to 33%</p><p>Floor to Chest, 26-50 lbs.</p><p>Seldom: up to 2%</p><p>Floor to Waist, 1-25 lbs.</p><p>Occasional: from 2% to 33%</p><p>Floor to Waist, 26-50 lbs.</p><p>Seldom: up to 2%</p><p> </p><p><br/></p>",
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          "postalCode": "32960",
          "addressRegion": "FL",
          "streetAddress": "3730 7TH Terrace",
          "addressCountry": "US",
          "addressLocality": "Vero Beach"
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      "hiringOrganization": {
        "logo": "https://recruiting.paylocity.com/recruiting/jobs/GetLogoFile?moduleId=20105",
        "name": "Solaris Health Holdings LLC",
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    "requirements_html": "<p><strong>EDUCATION REQUIREMENTS</strong></p><p>High School Diploma or equivalent required.</p><p>Some college work preferred.</p><p><br></p><p><strong>EXPERIENCE REQUIREMENTS</strong></p><p>Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.</p><p>Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.</p><p><br></p><p><strong>REQUIRED TRAVEL</strong></p><p>N/A</p><p><br></p><p><strong>PHYSICAL DEMANDS</strong></p><p>Carrying Weight</p><p>Frequency</p><p>1-25 lbs.</p><p>Frequent from 34% to 66%</p><p>26-50 lbs.</p><p>Occasionally from 2% to 33%</p><p>Pushing/Pulling</p><p>Frequency</p><p>1-25 lbs.</p><p>Seldom, up to 2%</p><p>100 + lbs.</p><p>Seldom, up to 2%</p><p>Lifting - Height, Weight</p><p>Frequency</p><p>Floor to Chest, 1 -25 lbs.</p><p>Occasional: from 2% to 33%</p><p>Floor to Chest, 26-50 lbs.</p><p>Seldom: up to 2%</p><p>Floor to Waist, 1-25 lbs.</p><p>Occasional: from 2% to 33%</p><p>Floor to Waist, 26-50 lbs.</p><p>Seldom: up to 2%</p><p>&nbsp;</p><p><br></p>",
    "requirements_text": "EDUCATION REQUIREMENTS\n High School Diploma or equivalent required.\n Some college work preferred.\n EXPERIENCE REQUIREMENTS\n Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.\n Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.\n REQUIRED TRAVEL\n N/A\n PHYSICAL DEMANDS\n Carrying Weight\n Frequency\n 1-25 lbs.\n Frequent from 34% to 66%\n 26-50 lbs.\n Occasionally from 2% to 33%\n Pushing/Pulling\n Frequency\n 1-25 lbs.\n Seldom, up to 2%\n 100 + lbs.\n Seldom, up to 2%\n Lifting - Height, Weight\n Frequency\n Floor to Chest, 1 -25 lbs.\n Occasional: from 2% to 33%\n Floor to Chest, 26-50 lbs.\n Seldom: up to 2%\n Floor to Waist, 1-25 lbs.\n Occasional: from 2% to 33%\n Floor to Waist, 26-50 lbs.\n Seldom: up to 2%"
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    "JobTitle": "Patient Service Representative I",
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      "Name": "FL: AUI - Vero Beach, 7th Terrace S204",
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      "Address": "3730 7TH Terrace",
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    "LocationName": "FL: AUI - Vero Beach, 7th Terrace S204",
    "PublishedDate": "2026-06-02T13:20:12-05:00",
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