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    "requisitionDescription": "<div><h1 data-pasted=\"true\">Guest Service Manager</h1><p><strong>Leadership Role at Wally&rsquo;s | Bonus Eligible | Full Benefits</strong></p><p>Wally&rsquo;s is seeking a confident and hospitality-driven&nbsp;<strong>Guest Service Manager</strong> to lead our front-end operations and Guest Service Team. This role is responsible for setting the tone for the guest experience, developing strong service leaders, and ensuring daily execution aligns with Wally&rsquo;s brand standards.</p><p>The Guest Service Manager plays a critical role in building a culture where guests feel welcomed, team members feel supported, and operations run smoothly. If you are energized by leading people, resolving challenges in real time, and driving service excellence in a high-volume environment, this is an opportunity to grow your leadership career with Wally&rsquo;s.</p><h2>Compensation &amp; Benefits at Wally&rsquo;s</h2><ul><li><p>Quarterly performance bonus opportunity</p></li><li><p>401(k) with 5% company match</p></li><li><p>Company-paid medical option</p></li><li><p>Dental &amp; Vision coverage</p></li><li><p>Company-paid Life Insurance</p></li><li><p>PTO</p></li><li><p>Short-Term &amp; Long-Term Disability</p></li><li><p>AD&amp;D coverage</p></li><li><p>Health Savings Account (HSA)</p></li><li><p>Flexible Spending Account (FSA)</p></li></ul><h2>What You&rsquo;ll Own at Wally&rsquo;s</h2><p>Guest Service leadership at Wally&rsquo;s is about presence, accountability, and energy. You will oversee Guest Service Leads and cashiers while ensuring every guest interaction reflects professionalism and &ldquo;Aggressive Hospitality.&rdquo;</p><p>You will guide scheduling, training, performance conversations, and service standards while supporting cash handling accuracy and operational compliance. This role leads escalated guest situations using Wally&rsquo;s BLAST service approach and works closely with Store Leadership and Loss Prevention to protect the guest experience.</p><p>Strong Guest Service Managers anticipate issues before they escalate, coach in the moment, and maintain a positive, high-accountability culture. You will collaborate across departments to ensure seamless operations during peak business periods and help develop the next generation of service leaders.</p><h2>What We&rsquo;re Looking For</h2><p>We are seeking a leader with retail or food service management experience who is comfortable supervising larger teams in a fast-paced environment.</p><p>The ideal candidate demonstrates strong communication skills, confident decision-making, and the ability to balance guest satisfaction with operational discipline. Prior experience with scheduling, training, and performance management is strongly preferred.</p><p>This position requires flexibility, including availability for nights, weekends, and holidays.</p><h2>Physical Requirements</h2><ul><li><p>Extended periods of standing and walking (8&ndash;12 hours)</p></li><li><p>Ability to lift and move up to 25 pounds</p></li><li><p>Ability to perform essential job functions with or without reasonable accommodation</p></li></ul><h2>Why This Role Matters at Wally&rsquo;s</h2><p>The Guest Service Team defines the first and last impression of the store. Strong leadership in this role directly impacts guest loyalty, team morale, and overall store performance.</p><p>If you are ready to lead from the front, build a culture of service excellence, and contribute to Wally&rsquo;s continued growth, we encourage you to apply.</p></div>\n",
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