Customer Commercial & Operations Project Manager

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    "jobDescription": "<p><b>Who We Are</b></p><p></p><p>Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. </p><p></p><p><b>What We Offer</b></p><p></p><p>Location:</p>Hsinchu,TWN<p></p><p>You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. </p><p></p><p>At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our <a href=\"https://hrportal.ehr.com/applied/\" target=\"_blank\"><span><u>benefits</u></span></a>. </p><p></p><p><span>• Serve as a trusted advisor to in cross-functional programs representing the global customer contact center by providing data or process driven insights to achieve desired business outcomes.<br />• Own coordinating across global customer contact center internally to align program requirements, process alignment and program actions.<br />• Ensure time-sensitive project or program deliverables are consistently executed or<span>  </span>ensuring clear decision are made.<br />• Own system testing for global contact center tools/process changes, including test planning, defect triage, and stabilization in partnership with IT.<br />• Lead compliance and control activities (monitoring, training, auditing, corrective actions) to protect global customer contact center operational readiness and KPI stability.<br />• Manage communications with key internal stakeholders to align priorities, prevent churn/escalations, and drive continuous improvement.<br />• Provide mentoring and capability building across teams/regions through coaching, playbooks, and best-practice transfer.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Additional Information</b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Time Type:</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Employee Type:</b></p>Assignee / Regular<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Travel:</b></p>Yes, 25% of the Time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Relocation Eligible:</b></p>No<p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\">Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.</p>",
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