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Home › Companies › C4DAA0442551166DE1CA620AC95144E8 › Practitioner, Guest Services

Practitioner, Guest Services

C4DAA0442551166DE1CA620AC95144E8 · Agape House - Santa Fe, NM 87507; 2801 Cerrillos Rd, Santa Fe, NM 87507, Santa Fe, NM, 87507, USA · On Site · Active · $19–$19 / hour · Paycom ATS

Job facts

FieldValue
CompanyC4DAA0442551166DE1CA620AC95144E8
TitlePractitioner, Guest Services
Normalized title-
Department / team-
LocationSanta Fe, NM, United States
Work modelOn Site
Employment type-
Salary$19–$19 / hour
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-06-02 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from C4DAA0442551166DE1CA620AC95144E8.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Santa Fe.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC4DAA0442551166DE1CA620AC95144E8
Sourcec5a045e3-1d8d-4f65-991e-50d34e74dffd
ATS providerPaycom ATS

Description

Description Job Description Position: Practitioner, Guest Services Term: Full-time, hourly Pay: $19/hour + health insurance, paid time off, and other benefits Location: Santa Fe, NM Reports To: Supervisor, Guest Services Direct Reports: None Updated: May 5, 2026 Organization Description: Urban Alchemy hires individuals who were once incarcerated and trains them to transform people and places through love and respect. We provide services that heal communities challenged by the intersection of extreme poverty, mental illness, addiction, and homelessness. When individuals are suffering in our public spaces, Urban Alchemy offers solutions. When a neighborhood, street, or intersection earns a reputation as a place to avoid, we turn it around. Urban Alchemy staff, known as Practitioners, create a peaceful and supportive presence, helping our communities rebuild a sense of pride one person at a time. Urban Alchemy is a nonprofit organization founded in 2018. We quickly grew from a small program in San Francisco to a thriving social enterprise with over 1,000 staff. We currently operate in California, Alabama, Colorado, Georgia, New Mexico, and Oregon. Over 95% of Urban Alchemy employees, including leadership, experienced incarceration and/or homelessness. For more information visit our website. Project Description: Urban Alchemy operates Agape House, a congregate interim housing facility for adults experiencing homelessness in Santa Fe. Agape House is a mixed-gender facility where guests share dormitory-style rooms with bunk beds. The facility includes common areas, meal service, laundry facilities, and on-site supportive services. Guests have access to a range of social services designed to help them exit homelessness and transition into stable, permanent housing. Urban Alchemy also operates the LOVE ( L eading O utreach with V alued E ngagements) team in Santa Fe, engaging individuals living unsheltered in public spaces and connecting them to services and housing pathways through trauma-informed, harm reduction, and person-centered outreach. Position Summary: The Practitioner, Guest Services provides outstanding care and customer service to guests at Urban Alchemy interim housing sites. They create a warm and welcoming environment while maintaining safety and order within the site. The Practitioner, Guest Services checks in guests, ensures compliance with community guidelines, resolves concerns and complaints, and performs wellness checks. They monitor the site, de-escalate tense situations, and respond to emergencies as needed. As part of a 24/7 team, the Practitioner, Guest Services provides information, referrals, and support to guests while ensuring the site is well-run and maintained. Position Duties and Responsibilities: Guest Services Conduct intake with new guests and provide an orientation to the site and community guidelines. Greet guests warmly as they enter the site and check them in and out according to site policies. If required by a pandemic or other concerns, conduct symptom checks of everyone entering the site. Inform everyone entering the site of the policy forbidding weapons; store any items that are not allowed in the site. Check personal belongings as needed and in accordance with company policies and procedures. Coordinate guest placements within the site location and track available beds. Distribute and coordinate basic needs items and services for guests such as meals, laundry, linens, toiletries, guests' personal storage units and mail. Effectively communicate information about on-site services and amenities. Provide information and referrals to services in the community. Answer calls and in-person questions responding with courtesy, compassion, respect, and dignity. Provide emotional support to guests and other people experiencing homelessness. Maintain a working knowledge of safety measures and tools, including emergency plans. Monitor all entrances to the premises to ensure that no unauthorized individuals enter. Monitor cameras and address any issues observed in accordance with site policies and procedures. Perform ongoing interior and perimeter checks to ensure the site is clean and secure. Perform regular wellness checks to ensure guests have not succumbed to overdose or medical conditions. Use harm reduction principles and trauma-informed care when engaging with guests. Help address stressful situations by assessing the cause, determining the appropriate response, and de-escalating conflicts or heightened emotions in accordance with company best practices. Work collaboratively with other team members and people in crisis to quickly assess the needs of individuals experiencing mental health crisis and respond accordingly. Respond to health emergencies as needed, contacting 911, providing first-aid, administering Narcan for opioid overdose reversals, and taking other steps in accordance with company policies. Know and adhere to company critical incident policies, including reporting requirements. Maintain day-to-day record keeping, incident reporting, and updating of guest files. Maintain timely and thorough administrative and guest records in accordance with site policies. Engage with surrounding neighbors and other stakeholders to maintain good community relations. Practice self-awareness and cultural humility as a member of a diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members. General Demonstrate compassion and respect in all interactions with guests, staff, and stakeholders Apply emotional intelligence to build effective, meaningful connections Follow all safety procedures and ensure compliance with OSHA, state, local, and company's policies Follow all company policies and procedures Attend orientation and complete required training mandated by the company or funders Work flexible hours and/or shifts, weekends, and on-call shifts Follow appearance standards by wearing designated uniforms and ID badge Perform additional duties as assigned by supervisor Position Requirements: Position Specific Experience with incarceration strongly preferred and Urban Alchemy's model values Practitioners who bring lived experience and can authentically connect with our mission and the guests we serve 1+ year working in a similar position preferred. Maintains ethical and professional standards and boundaries. Handles sensitive and confidential information with discretion. Works well in a team environment with diverse populations while providing excellent customer service. Works effectively in a high-stress, dynamic environment while maintaining a calm demeanor. Listens actively and communicates information and resources based on guests' needs. Understands barriers that guests might be facing and advocates for them as needed. Reads, understands, and follows instructions, procedures, and safety guidelines. Executes tasks in a timely manner. Strong communication and interpersonal skills with the ability to interact comfortably with guests and staff. Strong time management skills to coordinate complex tasks efficiently. High school diploma, GED, or professional training preferred. Bilingual (English/Spanish) preferred. General Values kindness and respect in all interactions Genuinely aligned with the company's mission, values, and model Collaborative team player with a positive, solutions-oriented mindset Adaptable and comfortable working in a fast-paced, dynamic environment Compassionate and emotionally resilient when serving individuals experiencing poverty, mental illness, addiction, or homelessness Able to obtain and maintain background clearance in accordance with company policy Lived experience with incarceration and/or homelessness is valued Able to use a smartphone or tablet to enter data in the field Valid driver's license and good driving record preferred Physical Requirements: Standing: 4-7 hours Walking: 4-7 hours Sitting: less than 2 hours Bending at Waist: less than 3 hours Lifting: Up to 25 lbs occasionally Able to assist guests with mobility needs Work Environment: Work is performed in a shelter site with direct, regular exposure to the shelter environment and guests served May involve exposure to extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises Expected to work in all weather conditions Statement of Non-discrimination: Urban Alchemy shares a special bond with society’s most vulnerable because we see ourselves in their struggle. When doing our work, we recognize the humanity in those who are struggling and treat them how we once wished others had treated us. People who have been incarcerated, experienced homelessness and/or come from marginalized communities are strongly encouraged to apply because we believe they have unique skills and abilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of any type. How to Apply: If you have questions, please email [email protected] and indicate the position you are interested in. You can apply for this position by visiting: https://www.paycomonline.net .

Full job record

Job ID2bcb77112716d294f24cd6ce66d9c7fcda2d7c9b
Org ID15a720a8-f5cc-432e-bcf4-f7ecec3a54ab
Source IDc5a045e3-1d8d-4f65-991e-50d34e74dffd
Board IDc5a045e3-1d8d-4f65-991e-50d34e74dffd
Providerpaycom
Provider Job Key383005
TitlePractitioner, Guest Services
Normalized Title—
Statusactive
Activeyes
Location TextAgape House - Santa Fe, NM 87507; 2801 Cerrillos Rd, Santa Fe, NM 87507, Santa Fe, NM, 87507, USA
Department—
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNM
CitySanta Fe
Salary Raw$19.00 - $19.00 Hourly
Salary Min19
Salary Max19
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=383005&clientkey=C4DAA0442551166DE1CA620AC95144E8
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=383005&clientkey=C4DAA0442551166DE1CA620AC95144E8
First Seen At2026-05-31 19:07:45Z
Last Seen At2026-06-06 09:56:57Z
Last Checked At2026-06-06 09:56:57Z
Last Changed At2026-06-02 10:04:34Z
Inactive At—
Source Posted At2026-05-01 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=C4DAA0442551166DE1CA620AC95144E8/date=2026-06-06/2026-06-06T09-56-55-384Z-e2aba6de6740c1d9c5ed3d4d6550475a63ed1be01370dae58247967551a4b207.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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\" /></p>\r\n\r\n<p style=\"line-height:1.2; text-align:center\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">Job Description</span></span></span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2; text-indent:36pt; border-top:solid #000000 0.5pt; padding:1pt 0pt 0pt 0pt\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Position: </span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Practitioner, Guest Services</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2; text-indent:36pt\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Term: </span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Full-time, hourly</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2; text-indent:36pt\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Pay: </span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">$19/hour + health insurance, paid time off, and other benefits</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2; text-indent:36pt\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Location: </span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Santa Fe, NM</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2; text-indent:36pt\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Reports To: </span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Supervisor, Guest Services</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2; text-indent:36pt\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Direct Reports: </span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">None</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2; text-indent:36pt; border-bottom:solid #000000 0.5pt; padding:0pt 0pt 1pt 0pt\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Updated:</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"><span style=\"white-space:pre\"> </span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">May 5, 2026</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Organization Description:</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Urban Alchemy hires individuals who were once incarcerated and trains them to transform people and places through love and respect. We provide services that heal communities challenged by the intersection of extreme poverty, mental illness, addiction, and homelessness. When individuals are suffering in our public spaces, Urban Alchemy offers solutions. When a neighborhood, street, or intersection earns a reputation as a place to avoid, we turn it around. Urban Alchemy staff, known as Practitioners, create a peaceful and supportive presence, helping our communities rebuild a sense of pride one person at a time. Urban Alchemy is a nonprofit organization founded in 2018. We quickly grew from a small program in San Francisco to a thriving social enterprise with over 1,000 staff. We currently operate in California, Alabama, Colorado, Georgia, New Mexico, and Oregon. Over 95% of Urban Alchemy employees, including leadership, experienced incarceration and/or homelessness. For more information visit our </span></span></span></span></span></span><a href=\"https://urban-alchemy.us/\" style=\"text-decoration:none\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#0000ff\"><span style=\"background-color:#ffffff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">website.</span></span></span></span></span></span></span></span></span></a></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Project Description:</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Urban Alchemy operates Agape House, a congregate interim housing facility for adults experiencing homelessness in Santa Fe. Agape House is a mixed-gender facility where guests share dormitory-style rooms with bunk beds. The facility includes common areas, meal service, laundry facilities, and on-site supportive services. Guests have access to a range of social services designed to help them exit homelessness and transition into stable, permanent housing. Urban Alchemy also operates the LOVE (</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">L</span></span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">eading&nbsp;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">O</span></span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">utreach with&nbsp;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">V</span></span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">alued&nbsp;</span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">E</span></span></span></span></span></span></span></span><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">ngagements) team in Santa Fe, engaging individuals living unsheltered in public spaces and connecting them to services and housing pathways through trauma-informed, harm reduction, and person-centered outreach.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Position Summary:</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">The Practitioner, Guest Services provides outstanding care and customer service to guests at Urban Alchemy interim housing sites. They create a warm and welcoming environment while maintaining safety and order within the site. The Practitioner, Guest Services checks in guests, ensures compliance with community guidelines, resolves concerns and complaints, and performs wellness checks. They monitor the site, de-escalate tense situations, and respond to emergencies as needed. As part of a 24/7 team, the Practitioner, Guest Services provides information, referrals, and support to guests while ensuring the site is well-run and maintained.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Position Duties and Responsibilities:&nbsp;</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Guest Services</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Conduct intake with new guests and provide an orientation to the site and community guidelines.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Greet guests warmly as they enter the site and check them in and out according to site policies.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">If required by a pandemic or other concerns, conduct symptom checks of everyone entering the site.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Inform everyone entering the site of the policy forbidding weapons; store any items that are not allowed in the site.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Check personal belongings as needed and in accordance with company policies and procedures.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Coordinate guest placements within the site location and track available beds.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Distribute and coordinate basic needs items and services for guests such as meals, laundry, linens, toiletries, guests&#39; personal storage units and mail.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Effectively communicate information about on-site services and amenities.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Provide information and referrals to services in the community.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Answer calls and in-person questions responding with courtesy, compassion, respect, and dignity.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Provide emotional support to guests and other people experiencing homelessness.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Maintain a working knowledge of safety measures and tools, including emergency plans.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Monitor all entrances to the premises to ensure that no unauthorized individuals enter.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Monitor cameras and address any issues observed in accordance with site policies and procedures.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Perform ongoing interior and perimeter checks to ensure the site is clean and secure.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Perform regular wellness checks to ensure guests have not succumbed to overdose or medical conditions.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Use harm reduction principles and trauma-informed care when engaging with guests.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Help address stressful situations by assessing the cause, determining the appropriate response, and de-escalating conflicts or heightened emotions in accordance with company best practices.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work collaboratively with other team members and people in crisis to quickly assess the needs of individuals experiencing mental health crisis and respond accordingly.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Respond to health emergencies as needed, contacting 911, providing first-aid, administering Narcan for opioid overdose reversals, and taking other steps in accordance with company policies.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Know and adhere to company critical incident policies, including reporting requirements.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Maintain day-to-day record keeping, incident reporting, and updating of guest files.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Maintain timely and thorough administrative and guest records in accordance with site policies.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Engage with surrounding neighbors and other stakeholders to maintain good community relations.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Practice self-awareness and cultural humility as a member of a diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">General</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Demonstrate compassion and respect in all interactions with guests, staff, and stakeholders</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Apply emotional intelligence to build effective, meaningful connections</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Follow all safety procedures and ensure compliance with OSHA, state, local, and company&#39;s policies</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Follow all company policies and procedures</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Attend orientation and complete required training mandated by the company or funders</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work flexible hours and/or shifts, weekends, and on-call shifts</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Follow appearance standards by wearing designated uniforms and ID badge</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Perform additional duties as assigned by supervisor</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Position Requirements:</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Position Specific</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Experience with incarceration strongly preferred and Urban Alchemy&#39;s model values Practitioners who bring lived experience and can authentically connect with our mission and the guests we serve</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">1+ year working in a similar position preferred.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Maintains ethical and professional standards and boundaries.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Handles sensitive and confidential information with discretion.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Works well in a team environment with diverse populations while providing excellent customer service.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Works effectively in a high-stress, dynamic environment while maintaining a calm demeanor.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Listens actively and communicates information and resources based on guests&#39; needs.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Understands barriers that guests might be facing and advocates for them as needed.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Reads, understands, and follows instructions, procedures, and safety guidelines.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Executes tasks in a timely manner.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Strong communication and interpersonal skills with the ability to interact comfortably with guests and staff.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Strong time management skills to coordinate complex tasks efficiently.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">High school diploma, GED, or professional training preferred.</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Bilingual (English/Spanish) preferred.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.2; background-color:#ffffff\">&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2; background-color:#ffffff\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">General</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Values kindness and respect in all interactions</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Genuinely aligned with the company&#39;s mission, values, and model</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Collaborative team player with a positive, solutions-oriented mindset</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Adaptable and comfortable working in a fast-paced, dynamic environment</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Compassionate and emotionally resilient when serving individuals experiencing poverty, mental illness, addiction, or homelessness</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Able to obtain and maintain background clearance in accordance with company policy</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Lived experience with incarceration and/or homelessness is valued</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Able to use a smartphone or tablet to enter data in the field</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Valid driver&#39;s license and good driving record preferred</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Physical Requirements:</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Standing: 4-7 hours</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Walking: 4-7 hours</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Sitting: less than 2 hours</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Bending at Waist: less than 3 hours</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Lifting: Up to 25 lbs occasionally</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Able to assist guests with mobility needs</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work Environment:</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Work is performed in a shelter site with direct, regular exposure to the shelter environment and guests served&nbsp;</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">May involve exposure to extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises&nbsp;</span></span></span></span></span></span></li>\r\n\t<li aria-level=\"1\" style=\"list-style-type:disc\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Expected to work in all weather conditions</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Statement of Non-discrimination:</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">Urban Alchemy shares a special bond with society&rsquo;s most vulnerable because we see ourselves in their struggle. When doing our work, we recognize the humanity in those who are struggling and treat them how we once wished others had treated us. People who have been incarcerated, experienced homelessness and/or come from marginalized communities are strongly encouraged to apply because we believe they have unique skills and abilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of any type.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.2\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:700\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">How to Apply:</span></span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">If you have questions, please email </span></span></span></span></span></span><a href=\"mailto:[email protected]\" style=\"text-decoration:none\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#0000ff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">[email protected]</span></span></span></span></span></span></span></span></a><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\"> and indicate the position you are interested in. You can apply for this position by visiting: </span></span></span></span></span></span><a href=\"https://www.paycomonline.net\" style=\"text-decoration:none\"><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#0000ff\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:underline\"><span style=\"-webkit-text-decoration-skip:none\"><span style=\"text-decoration-skip-ink:none\">https://www.paycomonline.net</span></span></span></span></span></span></span></span></a><span style=\"font-size:11pt; font-variant:normal; white-space:pre-wrap\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#000000\"><span style=\"font-weight:400\"><span style=\"font-style:normal\"><span style=\"text-decoration:none\">. </span></span></span></span></span></span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "$19.00 - $19.00 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Practitioner, Guest Services\",\"identifier\":\"J0HN25383005\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/C4DAA0442551166DE1CA620AC95144E8/jobs/383005\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=C4DAA0442551166DE1CA620AC95144E8\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":19,\"maxValue\":19,\"unitText\":\"\"}},\"datePosted\":\"2026-05-01\",\"description\":\"Job DetailsJob Location: Agape House - Santa Fe, NM 87507Salary Range: $19.00 - $19.00 Hourly\\r\\n\\r\\nJob Description\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition:  Practitioner, Guest Services\\r\\n\\r\\nTerm:   Full-time, hourly\\r\\n\\r\\nPay:   $19/hour + health insurance, paid time off, and other benefits\\r\\n\\r\\nLocation:  Santa Fe, NM\\r\\n\\r\\nReports To:  Supervisor, Guest Services\\r\\n\\r\\nDirect Reports:  None\\r\\n\\r\\nUpdated: May 5, 2026\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOrganization Description:\\r\\n\\r\\nUrban Alchemy hires individuals who were once incarcerated and trains them to transform people and places through love and respect. We provide services that heal communities challenged by the intersection of extreme poverty, mental illness, addiction, and homelessness. When individuals are suffering in our public spaces, Urban Alchemy offers solutions. When a neighborhood, street, or intersection earns a reputation as a place to avoid, we turn it around. Urban Alchemy staff, known as Practitioners, create a peaceful and supportive presence, helping our communities rebuild a sense of pride one person at a time. Urban Alchemy is a nonprofit organization founded in 2018. We quickly grew from a small program in San Francisco to a thriving social enterprise with over 1,000 staff. We currently operate in California, Alabama, Colorado, Georgia, New Mexico, and Oregon. Over 95% of Urban Alchemy employees, including leadership, experienced incarceration and/or homelessness. For more information visit our website.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nProject Description:\\r\\n\\r\\nUrban Alchemy operates Agape House, a congregate interim housing facility for adults experiencing homelessness in Santa Fe. Agape House is a mixed-gender facility where guests share dormitory-style rooms with bunk beds. The facility includes common areas, meal service, laundry facilities, and on-site supportive services. Guests have access to a range of social services designed to help them exit homelessness and transition into stable, permanent housing. Urban Alchemy also operates the LOVE (Leading&nbsp;Outreach with&nbsp;Valued&nbsp;Engagements) team in Santa Fe, engaging individuals living unsheltered in public spaces and connecting them to services and housing pathways through trauma-informed, harm reduction, and person-centered outreach.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\nThe Practitioner, Guest Services provides outstanding care and customer service to guests at Urban Alchemy interim housing sites. They create a warm and welcoming environment while maintaining safety and order within the site. The Practitioner, Guest Services checks in guests, ensures compliance with community guidelines, resolves concerns and complaints, and performs wellness checks. They monitor the site, de-escalate tense situations, and respond to emergencies as needed. As part of a 24/7 team, the Practitioner, Guest Services provides information, referrals, and support to guests while ensuring the site is well-run and maintained.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Duties and Responsibilities:&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGuest Services\\r\\n\\r\\n\\r\\n\\tConduct intake with new guests and provide an orientation to the site and community guidelines.\\r\\n\\tGreet guests warmly as they enter the site and check them in and out according to site policies.\\r\\n\\tIf required by a pandemic or other concerns, conduct symptom checks of everyone entering the site.\\r\\n\\tInform everyone entering the site of the policy forbidding weapons; store any items that are not allowed in the site.\\r\\n\\tCheck personal belongings as needed and in accordance with company policies and procedures.\\r\\n\\tCoordinate guest placements within the site location and track available beds.\\r\\n\\tDistribute and coordinate basic needs items and services for guests such as meals, laundry, linens, toiletries, guests&#39; personal storage units and mail.\\r\\n\\tEffectively communicate information about on-site services and amenities.\\r\\n\\tProvide information and referrals to services in the community.\\r\\n\\tAnswer calls and in-person questions responding with courtesy, compassion, respect, and dignity.\\r\\n\\tProvide emotional support to guests and other people experiencing homelessness.\\r\\n\\tMaintain a working knowledge of safety measures and tools, including emergency plans.\\r\\n\\tMonitor all entrances to the premises to ensure that no unauthorized individuals enter.\\r\\n\\tMonitor cameras and address any issues observed in accordance with site policies and procedures.\\r\\n\\tPerform ongoing interior and perimeter checks to ensure the site is clean and secure.\\r\\n\\tPerform regular wellness checks to ensure guests have not succumbed to overdose or medical conditions.\\r\\n\\tUse harm reduction principles and trauma-informed care when engaging with guests.\\r\\n\\tHelp address stressful situations by assessing the cause, determining the appropriate response, and de-escalating conflicts or heightened emotions in accordance with company best practices.\\r\\n\\tWork collaboratively with other team members and people in crisis to quickly assess the needs of individuals experiencing mental health crisis and respond accordingly.\\r\\n\\tRespond to health emergencies as needed, contacting 911, providing first-aid, administering Narcan for opioid overdose reversals, and taking other steps in accordance with company policies.\\r\\n\\tKnow and adhere to company critical incident policies, including reporting requirements.\\r\\n\\tMaintain day-to-day record keeping, incident reporting, and updating of guest files.\\r\\n\\tMaintain timely and thorough administrative and guest records in accordance with site policies.\\r\\n\\tEngage with surrounding neighbors and other stakeholders to maintain good community relations.\\r\\n\\tPractice self-awareness and cultural humility as a member of a diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGeneral\\r\\n\\r\\n\\r\\n\\tDemonstrate compassion and respect in all interactions with guests, staff, and stakeholders\\r\\n\\tApply emotional intelligence to build effective, meaningful connections\\r\\n\\tFollow all safety procedures and ensure compliance with OSHA, state, local, and company&#39;s policies\\r\\n\\tFollow all company policies and procedures\\r\\n\\tAttend orientation and complete required training mandated by the company or funders\\r\\n\\tWork flexible hours and/or shifts, weekends, and on-call shifts\\r\\n\\tFollow appearance standards by wearing designated uniforms and ID badge\\r\\n\\tPerform additional duties as assigned by supervisor\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Requirements:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Specific\\r\\n\\r\\n\\r\\n\\tExperience with incarceration strongly preferred and Urban Alchemy&#39;s model values Practitioners who bring lived experience and can authentically connect with our mission and the guests we serve\\r\\n\\t1+ year working in a similar position preferred.\\r\\n\\tMaintains ethical and professional standards and boundaries.\\r\\n\\tHandles sensitive and confidential information with discretion.\\r\\n\\tWorks well in a team environment with diverse populations while providing excellent customer service.\\r\\n\\tWorks effectively in a high-stress, dynamic environment while maintaining a calm demeanor.\\r\\n\\tListens actively and communicates information and resources based on guests&#39; needs.\\r\\n\\tUnderstands barriers that guests might be facing and advocates for them as needed.\\r\\n\\tReads, understands, and follows instructions, procedures, and safety guidelines.\\r\\n\\tExecutes tasks in a timely manner.\\r\\n\\tStrong communication and interpersonal skills with the ability to interact comfortably with guests and staff.\\r\\n\\tStrong time management skills to coordinate complex tasks efficiently.\\r\\n\\tHigh school diploma, GED, or professional training preferred.\\r\\n\\tBilingual (English/Spanish) preferred.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGeneral\\r\\n\\r\\n\\r\\n\\tValues kindness and respect in all interactions\\r\\n\\tGenuinely aligned with the company&#39;s mission, values, and model\\r\\n\\tCollaborative team player with a positive, solutions-oriented mindset\\r\\n\\tAdaptable and comfortable working in a fast-paced, dynamic environment\\r\\n\\tCompassionate and emotionally resilient when serving individuals experiencing poverty, mental illness, addiction, or homelessness\\r\\n\\tAble to obtain and maintain background clearance in accordance with company policy\\r\\n\\tLived experience with incarceration and/or homelessness is valued\\r\\n\\tAble to use a smartphone or tablet to enter data in the field\\r\\n\\tValid driver&#39;s license and good driving record preferred\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n\\r\\n\\tStanding: 4-7 hours\\r\\n\\tWalking: 4-7 hours\\r\\n\\tSitting: less than 2 hours\\r\\n\\tBending at Waist: less than 3 hours\\r\\n\\tLifting: Up to 25 lbs occasionally\\r\\n\\tAble to assist guests with mobility needs\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment:\\r\\n\\r\\n\\r\\n\\tWork is performed in a shelter site with direct, regular exposure to the shelter environment and guests served&nbsp;\\r\\n\\tMay involve exposure to extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises&nbsp;\\r\\n\\tExpected to work in all weather conditions\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nStatement of Non-discrimination:\\r\\n\\r\\nUrban Alchemy shares a special bond with society&rsquo;s most vulnerable because we see ourselves in their struggle. When doing our work, we recognize the humanity in those who are struggling and treat them how we once wished others had treated us. People who have been incarcerated, experienced homelessness and/or come from marginalized communities are strongly encouraged to apply because we believe they have unique skills and abilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of any type.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHow to Apply:\\r\\n\\r\\nIf you have questions, please email [email protected] and indicate the position you are interested in. You can apply for this position by visiting: https://www.paycomonline.net. \\r\\n \",\"responsibilities\":\"\\r\\n\\r\\nJob Description\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition:  Practitioner, Guest Services\\r\\n\\r\\nTerm:   Full-time, hourly\\r\\n\\r\\nPay:   $19/hour + health insurance, paid time off, and other benefits\\r\\n\\r\\nLocation:  Santa Fe, NM\\r\\n\\r\\nReports To:  Supervisor, Guest Services\\r\\n\\r\\nDirect Reports:  None\\r\\n\\r\\nUpdated: May 5, 2026\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOrganization Description:\\r\\n\\r\\nUrban Alchemy hires individuals who were once incarcerated and trains them to transform people and places through love and respect. We provide services that heal communities challenged by the intersection of extreme poverty, mental illness, addiction, and homelessness. When individuals are suffering in our public spaces, Urban Alchemy offers solutions. When a neighborhood, street, or intersection earns a reputation as a place to avoid, we turn it around. Urban Alchemy staff, known as Practitioners, create a peaceful and supportive presence, helping our communities rebuild a sense of pride one person at a time. Urban Alchemy is a nonprofit organization founded in 2018. We quickly grew from a small program in San Francisco to a thriving social enterprise with over 1,000 staff. We currently operate in California, Alabama, Colorado, Georgia, New Mexico, and Oregon. Over 95% of Urban Alchemy employees, including leadership, experienced incarceration and/or homelessness. For more information visit our website.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nProject Description:\\r\\n\\r\\nUrban Alchemy operates Agape House, a congregate interim housing facility for adults experiencing homelessness in Santa Fe. Agape House is a mixed-gender facility where guests share dormitory-style rooms with bunk beds. The facility includes common areas, meal service, laundry facilities, and on-site supportive services. Guests have access to a range of social services designed to help them exit homelessness and transition into stable, permanent housing. Urban Alchemy also operates the LOVE (Leading&nbsp;Outreach with&nbsp;Valued&nbsp;Engagements) team in Santa Fe, engaging individuals living unsheltered in public spaces and connecting them to services and housing pathways through trauma-informed, harm reduction, and person-centered outreach.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\nThe Practitioner, Guest Services provides outstanding care and customer service to guests at Urban Alchemy interim housing sites. They create a warm and welcoming environment while maintaining safety and order within the site. The Practitioner, Guest Services checks in guests, ensures compliance with community guidelines, resolves concerns and complaints, and performs wellness checks. They monitor the site, de-escalate tense situations, and respond to emergencies as needed. As part of a 24/7 team, the Practitioner, Guest Services provides information, referrals, and support to guests while ensuring the site is well-run and maintained.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Duties and Responsibilities:&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGuest Services\\r\\n\\r\\n\\r\\n\\tConduct intake with new guests and provide an orientation to the site and community guidelines.\\r\\n\\tGreet guests warmly as they enter the site and check them in and out according to site policies.\\r\\n\\tIf required by a pandemic or other concerns, conduct symptom checks of everyone entering the site.\\r\\n\\tInform everyone entering the site of the policy forbidding weapons; store any items that are not allowed in the site.\\r\\n\\tCheck personal belongings as needed and in accordance with company policies and procedures.\\r\\n\\tCoordinate guest placements within the site location and track available beds.\\r\\n\\tDistribute and coordinate basic needs items and services for guests such as meals, laundry, linens, toiletries, guests&#39; personal storage units and mail.\\r\\n\\tEffectively communicate information about on-site services and amenities.\\r\\n\\tProvide information and referrals to services in the community.\\r\\n\\tAnswer calls and in-person questions responding with courtesy, compassion, respect, and dignity.\\r\\n\\tProvide emotional support to guests and other people experiencing homelessness.\\r\\n\\tMaintain a working knowledge of safety measures and tools, including emergency plans.\\r\\n\\tMonitor all entrances to the premises to ensure that no unauthorized individuals enter.\\r\\n\\tMonitor cameras and address any issues observed in accordance with site policies and procedures.\\r\\n\\tPerform ongoing interior and perimeter checks to ensure the site is clean and secure.\\r\\n\\tPerform regular wellness checks to ensure guests have not succumbed to overdose or medical conditions.\\r\\n\\tUse harm reduction principles and trauma-informed care when engaging with guests.\\r\\n\\tHelp address stressful situations by assessing the cause, determining the appropriate response, and de-escalating conflicts or heightened emotions in accordance with company best practices.\\r\\n\\tWork collaboratively with other team members and people in crisis to quickly assess the needs of individuals experiencing mental health crisis and respond accordingly.\\r\\n\\tRespond to health emergencies as needed, contacting 911, providing first-aid, administering Narcan for opioid overdose reversals, and taking other steps in accordance with company policies.\\r\\n\\tKnow and adhere to company critical incident policies, including reporting requirements.\\r\\n\\tMaintain day-to-day record keeping, incident reporting, and updating of guest files.\\r\\n\\tMaintain timely and thorough administrative and guest records in accordance with site policies.\\r\\n\\tEngage with surrounding neighbors and other stakeholders to maintain good community relations.\\r\\n\\tPractice self-awareness and cultural humility as a member of a diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGeneral\\r\\n\\r\\n\\r\\n\\tDemonstrate compassion and respect in all interactions with guests, staff, and stakeholders\\r\\n\\tApply emotional intelligence to build effective, meaningful connections\\r\\n\\tFollow all safety procedures and ensure compliance with OSHA, state, local, and company&#39;s policies\\r\\n\\tFollow all company policies and procedures\\r\\n\\tAttend orientation and complete required training mandated by the company or funders\\r\\n\\tWork flexible hours and/or shifts, weekends, and on-call shifts\\r\\n\\tFollow appearance standards by wearing designated uniforms and ID badge\\r\\n\\tPerform additional duties as assigned by supervisor\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Requirements:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Specific\\r\\n\\r\\n\\r\\n\\tExperience with incarceration strongly preferred and Urban Alchemy&#39;s model values Practitioners who bring lived experience and can authentically connect with our mission and the guests we serve\\r\\n\\t1+ year working in a similar position preferred.\\r\\n\\tMaintains ethical and professional standards and boundaries.\\r\\n\\tHandles sensitive and confidential information with discretion.\\r\\n\\tWorks well in a team environment with diverse populations while providing excellent customer service.\\r\\n\\tWorks effectively in a high-stress, dynamic environment while maintaining a calm demeanor.\\r\\n\\tListens actively and communicates information and resources based on guests&#39; 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When doing our work, we recognize the humanity in those who are struggling and treat them how we once wished others had treated us. People who have been incarcerated, experienced homelessness and/or come from marginalized communities are strongly encouraged to apply because we believe they have unique skills and abilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of any type.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHow to Apply:\\r\\n\\r\\nIf you have questions, please email [email protected] and indicate the position you are interested in. You can apply for this position by visiting: https://www.paycomonline.net. \\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"URBAN ALCHEMY\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=C4DAA0442551166DE1CA620AC95144E8\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2801 Cerrillos Rd, Santa Fe, NM 87507\",\"addressLocality\":\"Santa Fe\",\"addressRegion\":\"NM\",\"postalCode\":87507,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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