Billing Call Center Representative (Bilingual Required)

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    "description": "<p><strong>About Us</strong></p>\n\n<p>Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.</p>\n\n<p>Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.</p>\n\n<p>Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.</p>\n\n<p>Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Summary of Position</strong></p>\n\n<p>The <strong>Billing Call Center Representatives</strong> are responsible for answering 80 &ndash; 100 inbound calls per day from patients, doctor&rsquo;s offices, and insurance carriers using multiple resources to resolve inquiries while on the phone. Position requires a high degree of public and professional contact. This is a fully on-site position at our offices in Coppell, TX.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Key Job Elements</strong></p>\n\n<ul>\n\t<li>Answers 80-100 inbound calls per day from patients, doctor&rsquo;s offices, and insurance carriers.</li>\n\t<li>Utilizes expert problem solving and customer service skills to respond to and resolve complex billing inquiries and problems, including the handling irate patient calls.</li>\n\t<li>Uses multiple systems and the internet to research, troubleshoot and resolve problems in order to address patient complaints.</li>\n\t<li>Ability to quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous manner at all times.</li>\n\t<li>Collects payments from patients for outstanding balances.</li>\n\t<li>Processes adjustments to accounts when applicable.</li>\n\t<li>Accurately and concisely document patient, doctor&rsquo;s office, and insurance carrier feedback, call summary, and any resolution provided completed during each call.</li>\n\t<li>Identifies trends and takes action to help prevent customer dissatisfaction.</li>\n</ul>\n",
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