Customer Service Representative

{
  "content_hash": "beeaac28ba0b90579e52807fc60e13568b5d03e43fd443804a5805347002a917",
  "source_hash": "710c2df43f999e19734362628875f6bb6f4a97704cee07bbd62a536b1f0b5577",
  "last_changed_at": "2026-05-30T05:44:01.603Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Chalfont, Pennsylvania, 18914, United States",
    "city": "Chalfont",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T10:46:15.629Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Chalfont, Pennsylvania, 18914, United States",
      "city": "Chalfont",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "2",
    "isRemote": null,
    "location": {
      "city": "Chalfont",
      "state": "Pennsylvania"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18502",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Service Department",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Chalfont",
      "state": "Pennsylvania",
      "postalCode": "18914",
      "addressCountry": "United States"
    },
    "datePosted": "2024-01-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>Customer Service Representative</p>\n<p><span style=\"font-size: 5.0pt\"> </span></p>\n<p><span style=\"font-size: 9pt\">Summary:</span></p>\n<p><span style=\"font-size: 9.0pt\">Customer Service Representative are responsible for the support of both internal and external customers during the account management process under the supervision of the Service Manager. At CP Rankin we expect to exceed all expectations of our clients, both external and internal. It is the expectation of this role to attend Account Management needs and services from a supportive and assisting perspective. The role is to partner closely with their respective Account Managers on tasks required to super serve clients. All interactions, both existing and potential, are to be handled with professionalism and precision. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 9pt\">What You Will Be Doing:</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Will work with Account Managers daily to problem solve, provide information needed to maintain client relationships, and coordinate with internal support to obtain, organize, and deliver results for exceptional Client management and retention </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Client relationship management </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Creatively partner with account managers on projects, estimates, and proposals on contracts both current and potential </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Provide project insight: Price, quality, and point of sale material</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Manage data and information entered in our tracking system by the Account Manager for the client projects and their management</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Attend continuous and development training led by your account manager and other internal groups, as business allows</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Complete all account receivables for respective clients and account managers</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Manage and organize system data, in conjunction with account manager, and information in DataForma for clients </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">This list is not all-inclusive and some additional responsibilities may be required as the business demands</span></p>\n<p><br></p>\n<p><span style=\"font-size: 9pt\">What You Need to Have: </span></p>\n<p><span style=\"font-size: 9.0pt\">HS Diploma, GED or equivalent experience required</span></p>\n<p><span style=\"font-size: 9.0pt\">1-5 years of experience required</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Communication, interpersonal and negotiation skills.</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Ability to read, analyze and interpret data.</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Favorable result on Background Check </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Ability to use Data driven documentation and systems, such as Excel, DataForma, and Foundations</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Must be highly organized and track all account management processing material and contact information  </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Strong organization and supervisory skills</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Speak clearly and effectively</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Calculate, manipulate, and interpret numbers/data</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Read English</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Use independent judgment and discretion</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Meet customer expectations</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Work under stress with interruptions and deadlines</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Ability to think logically</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Follow procedures and instructions</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Use computer effectively and view computer screen</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Attention to detail</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Exhibit empathy in all situations </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\">Industry and/or position experience a plus </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\"> </span></p>\n<p><span style=\"font-size: 9pt\">Essential Responsibilities related to Physical Demands/Work Environment:</span></p>\n<p><span style=\"color: windowtext; font-family: 'Arial',sans-serif; font-size: 9.0pt\">The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.  The associate is occasionally required to stand, walk, and reach with hands and arms.   The associate must frequently lift and/or move up to 20 pounds.  The noise level in this location is moderate (use of computers, printers and machines).</span></p>\n<p><span style=\"font-size: 9pt\">Who you are in the role</span></p>\n<p><span style=\"font-size: 9.0pt\">You are detail orientated and well organized.</span></p>\n<p><span style=\"font-size: 9.0pt\">You communicate clearly and effectively with other associates and clients.</span></p>\n<p><span style=\"font-size: 9.0pt\">You are energetic and self-motivated. You want to learn and strive to problem solve as a team or independently </span></p>\n<p><span style=\"font-size: 9.0pt\">You like work onsite and participate in interactive onsite meetings on a regular and predictable basis.</span></p>\n<p><span style=\"font-size: 9.0pt\">You initiate immediate interaction, coordination and collaboration with team members, clients, customers etc. You go above and beyond for all your clients and customers, both internally and externally</span></p>\n<p><span style=\"font-size: 9.0pt\">CP Rankin is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.</span></p>\n<p><span style=\"font-size: 9.0pt\"> </span></p>\n<p><span style=\"font-size: 9.0pt\">The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.  As required by changing business needs, complete additional essential responsibilities as identified and assigned.</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 9.0pt\"> </span></p>\n<p><span style=\"font-family: 'Arial',sans-serif; font-size: 1.0pt\"> </span></p>\n<p><br></p>",
    "compensation": null,
    "departmentId": "18502",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Service Department",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://cprankin.bamboohr.com/careers/2",
    "employmentStatusLabel": "Full-Time"
  }
}