Mental Health Support Counselor

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    "region": "Manila",
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    "datePosted": "2026-03-17",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Job Title: Mental Health Support Counselor (Remote - PH)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Department: Human Resources</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Location: Remote (Work from Home, Philippines)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Shift: 5 PM - 2 AM (Manila Time) or 2 AM 11 AM</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employment Type: Full-Time </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">A. Role Summary</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Mental Health Support Counselor serves as the primary internal mental health support resource for Optimizers’ Virtual Assistants and internal team members. This role provides confidential, short-term mental health support, promotes emotional well-being, and helps employees manage stress, burnout, and workplace-related challenges in a remote, multicultural environment.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This position operates within clearly defined professional boundaries, focusing on support, early intervention, and referrals rather than long-term clinical treatment.<br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br>You will report directly to the HR Head and collaborate closely with the HR and Client Success teams.<br><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">B. Key Responsibilities</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">1. Mental Health Support &amp; Counseling</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide individual, confidential counseling sessions focused on stress management, burnout prevention, adjustment concerns, emotional regulation, and workplace-related mental health challenges.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Conduct mental health screenings and stress assessments to identify risk factors and appropriate support pathways.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Deliver crisis intervention and immediate emotional support, following internal escalation, safety, and referral protocols.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">2. Group &amp; Preventive Programs</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Facilitate group support sessions, wellness workshops, and mental health education initiatives tailored to a remote workforce.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support proactive well-being initiatives that promote resilience, psychological safety, and sustained performance.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>3. Coordination &amp; Referrals</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with external licensed mental health providers, clinics, or emergency services for referrals when cases fall outside internal scope.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Guide employees toward appropriate external resources for long-term therapy or specialized clinical care when needed.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">4. Documentation &amp; Compliance</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain accurate, timely, and confidential documentation of sessions in accordance with ethical standards and data privacy laws.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure strict compliance with Philippine mental health laws, PRC regulations, and ethical guidelines for remote counseling.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">5. Advisory &amp; Collaboration</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Partner with HR and leadership to provide non-identifying insights on workforce mental health trends, risks, and preventive strategies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support the development of internal mental health policies, escalation frameworks, and wellness programs.<br></span><br></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">C. Scope of Support &amp; Professional Boundaries</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role provides short-term, supportive counseling and workplace-focused mental health support.</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The counselor does not provide long-term psychotherapy, psychiatric diagnosis, or medication management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Clinical cases requiring extended treatment are referred to external licensed providers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The role focuses on support, coping strategies, early intervention, and guidance, not replacement of medical or psychiatric care.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">   <br>D. Qualifications</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">1. Education &amp; Licensure</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Master’s degree in Psychology, Counseling, Guidance &amp; Counseling, or a related field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Active PRC license as a Registered Psychologist, Licensed Guidance Counselor, or equivalent.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">2. Experience</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Minimum 2-3 years of professional counseling or mental health support experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrated experience working with a remote workforce, distributed teams, or multicultural populations, where cultural sensitivity and virtual engagement are critical.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">3. Skills &amp; Competencies</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong counseling, listening, and emotional assessment skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">High ethical standards, discretion, and professionalism.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent verbal and written communication skills in English and Filipino.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to work independently in a remote environment while collaborating cross-functionally.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfort using telehealth platforms, secure communication tools, and digital documentation systems.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">4. Preferred Attributes</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Training or certification in CBT, DBT, trauma-informed care, stress management, or crisis response.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Prior experience supporting employees in BPO, VA agencies, tech, or global remote organizations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience coordinating external referrals and mental health provider networks.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with employee assistance programs (EAPs) or workplace wellness initiatives.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">5. Workplace Setup Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Fully functional work-from-home setup.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Quiet, private workspace suitable for confidential counseling sessions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Reliable primary internet connection with backup internet and essential equipment.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>Why This Role Matters</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role directly supports employee well-being, retention, and performance. It ensures OptiNizers provides responsible, ethical, and structured mental health support while maintaining clear boundaries and professional standards.<br><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Equal Opportunity</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">OptiNizers is an equal opportunity employer. We are committed to providing a supportive and inclusive workplace and encourage qualified professionals to apply regardless of background.</span></p>",
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