Call Center Representative - TEMP

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  "last_changed_at": "2026-05-30T05:40:07.405Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Los Angeles, California, 90033, United States",
    "city": "Los Angeles",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:23:35.399Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Los Angeles, California, 90033, United States",
      "city": "Los Angeles",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "1334",
    "isRemote": null,
    "location": {
      "city": "Los Angeles ",
      "state": "California"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18491",
    "locationType": "0",
    "jobOpeningName": "Call Center Representative - TEMP ",
    "departmentLabel": "Patient Care Coordination",
    "employmentStatusLabel": "Temporary"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Los Angeles ",
      "state": "California",
      "postalCode": "90033",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-12",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span>Position:</span></span><span>                     Call Center Representative - TEMP</span></p>\n<p><span style=\"font-weight: bold\"><span>Department:</span></span><span>              Call Center</span></p>\n<p><span style=\"font-weight: bold\"><span>Position Reports to:</span></span><span>  Patient Access Supervisor</span></p>\n<p><span style=\"font-weight: bold\"><span>Status:            </span></span><span>              Union</span><br></p>\n<p><span><span style=\"font-weight: bold\">Schedule:</span>                    M-F / 7am - 4pm</span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Position Summary:</span></span></p>\n<p>Under the supervision of the Clinic Office Manager, the Call Center Representative will assist patients and other external parties, by taking calls, answering questions, and forwarding calls and messages as appropriate. This position requires excellent customer service, written and verbal communication skills, as well as a working knowledge of spreadsheets (Excel and Google Drive), multi-line phone systems and basic computer skills.</p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Answer all incoming calls to the clinic in a friendly, efficient, and empathetic manner.</span><br><span style=\"font-size: 12pt\">Manage large amounts of inbound and outbound calls in a timely manner.</span></li>\n<li><span style=\"font-size: 12pt\">Answer telephones with appropriate Clinic Romero greeting, in a courteous and timely manner which includes: introducing the clinic and yourself by name. </span></li>\n<li><span style=\"font-size: 12pt\">Answer all calls no later than by the third </span></li>\n<li><span style=\"font-size: 12pt\">Allow telephone caller to respond prior to being placed on </span></li>\n<li><span style=\"font-size: 12pt\">Verify and update patient demographic information into EMR</span><span style=\"font-size: 12pt\">.</span></li>\n<li><span style=\"font-size: 12pt\">Sort messages for departmental If needed assist caller and take a message to forward to corresponding company personnel. </span></li>\n<li><span style=\"font-size: 12pt\">Check and retrieves answering service messages and follows up on appointment inquires. </span></li>\n<li><span style=\"font-size: 12pt\">Provide accurate, reliable information regarding Clinic's services.</span></li>\n<li><span style=\"font-size: 12pt\">Maintains knowledge of the various types of Medi-Cal, Health plans and other programs offered at Clinica Romero.</span></li>\n<li><span style=\"font-size: 12pt\">Verifies patient insurance coverages through the various web portals to ensure appropriate patient eligibility prior to scheduling appointments for new and establish patients. </span></li>\n<li><span style=\"font-size: 12pt\">Communicates invalid coverage information with patient and offer assistance of the Eligibility Department if necessary. </span></li>\n<li><span style=\"font-size: 12pt\">Perform PCP changes with patient’s authority by calling the health plan on a three-way call with patient to complete the PCP assignment. </span></li>\n<li><span style=\"font-size: 12pt\">Make reminder phone calls for next day scheduled </span></li>\n<li><span style=\"font-size: 12pt\">Daily use of text messaging app, WELL Health or other technological platforms, responsible to monitor all incoming messages including but not limited to: responding timely to any appointment requests, close patient channels if no follow up is required, pin other departments to messages depending on the request made by patient. </span></li>\n<li><span style=\"font-size: 12pt\">Monitor and respond timely to any appointment request made by patient through our patient portal, Mychart.</span></li>\n</ul>\n<ul>\n<li><span>Knowledge to problem-solve with other team members to effect change toward improvement of clinic services.</span></li>\n<li><span>Review after hours call logs and assist with caller request as needed.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Screen calls appropriately in order to meet appointment </span></li>\n<li><span style=\"font-size: 12pt\">Screen calls in order to set appointment for suitable site and department.</span></li>\n<li><span style=\"font-size: 12pt\">Must review and timely respond to any and all communication, through the various communication channels of the organization, including but not limited to: Outlook (email), Microsoft Teams, EMR secure chat, etc.</span></li>\n<li><span style=\"font-size: 12pt\">When required, must work in Medical Records Department/Front office Department and others.</span></li>\n<li><span style=\"font-size: 12pt\">Maintains</span> <span style=\"font-size: 12pt\">a neat, clean and safe work area for which employee is specifically or generally </span></li>\n<li><span style=\"font-size: 12pt\">Maintain privacy and confidentiality to both patient and employee with regard to medical data</span> <span style=\"font-size: 12pt\">information</span><span style=\"font-size: 12pt\">.</span></li>\n<li><span style=\"font-size: 12pt\">Demonstrate a positive, proactive, can do attitude in responding to customer needs.</span></li>\n<li><span style=\"font-size: 12pt\">Assist </span><span style=\"font-size: 12pt\">i</span><span style=\"font-size: 12pt\">n</span> <span style=\"font-size: 12pt\">the resolution of patient telephone complaints/ </span></li>\n<li><span style=\"font-size: 12pt\">Works cooperatively and effectively with </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Assist in the training of new</span></li>\n<li><span style=\"font-size: 12pt\">Seeks out additional duties to promote continuity of operations.</span></li>\n<li><span style=\"font-size: 12pt\">Attends In-Services and/or trainings</span></li>\n<li><span style=\"font-size: 12pt\">Completes assignments by the end of the scheduled</span></li>\n<li><span style=\"font-size: 12pt\">Communicates work related problems and reports to the Department Supervisor and lead</span></li>\n<li><span style=\"font-size: 12pt\">Flexible</span> <span style=\"font-size: 12pt\">hours/ Rotate if needed from site to site</span><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications/Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">High School Diploma or Equivalent.<br></span></li>\n<li><span style=\"font-size: 12pt\">Ability to communicate effectively, verbal and written communication skills is a must.</span></li>\n<li><span style=\"font-size: 12pt\">Bilingual English &amp; Spanish.</span></li>\n</ul>\n<ul>\n<li><span>Typing a minimum 35 WPM and proficient computer skills; including but not limited to Microsoft products and use of outlook.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Computer proficiency required.</span></li>\n<li><span style=\"font-size: 12pt\">Experience with EMR system. Epic preferred. </span></li>\n<li><span style=\"font-size: 12pt\">Experience in a medical office setting.</span></li>\n</ul>\n<ul>\n<li><span>Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized.</span></li>\n<li><span>Customer service skills: communication, empathy, patience, and technical knowledge.</span></li>\n<li><span>Work in team-oriented environment, and work well under deadlines.</span></li>\n<li><span style=\"font-size: 12pt\">Abi</span><span style=\"font-size: 12pt\">l</span><span style=\"font-size: 12pt\">ity</span> <span style=\"font-size: 12pt\">to handle multiple tasks and work in a busy environment including heavy telephone</span> <span style=\"font-size: 12pt\">duty</span><span style=\"font-size: 12pt\">.</span></li>\n<li><span style=\"font-size: 12pt\">Promote and provide the means for a working team relationship within Front Office and other departments.</span></li>\n<li><span style=\"font-size: 12pt\">Organized,</span> <span style=\"font-size: 12pt\">flexible, thoroughness, dependability and attention to detail.</span></li>\n<li><span style=\"font-size: 12pt\">Able to work and communicate effectively with people of diverse culture, education and economic backgrounds<span style=\"color: #1d1d1d\">.</span></span></li>\n<li><span style=\"color: rgb(47, 47, 47); font-size: 12pt\">Ability to </span><span style=\"color: rgb(29, 29, 29); font-size: 12pt\">move/lift</span> <span style=\"color: rgb(29, 29, 29); font-size: 12pt\">up </span><span style=\"color: rgb(47, 47, 47); font-size: 12pt\">to 15 </span><span style=\"color: rgb(29, 29, 29); font-size: 12pt\">pounds.</span></li>\n<li><span>Selected applicants are subject to, and must pass, a full background check.</span></li>\n</ul>",
    "compensation": "$22.33",
    "departmentId": "18491",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Call Center Representative - TEMP ",
    "departmentLabel": "Patient Care Coordination",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://clinicaromero.bamboohr.com/careers/1334",
    "employmentStatusLabel": "Temporary"
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}