Customer Operations Manager

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">The<strong> Customer Operations Manager</strong> focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.&nbsp;The Manager may lead a brand or a function and all brands, depending on the size of the location.&nbsp;</span></span><br><br><strong>What You’ll Get:</strong></p><ul style=\"list-style-type: disc;\"><li>The starting salary for this role is 58,000 annually, commensurate of experience.</li><li>Bonus: Eligible</li><li>Stock: Eligible</li><li>Stock Options: Eligible</li><li>Profit Sharing: Eligible</li><li>Bonus Plans: Eligible&nbsp;</li><li>Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:<ul style=\"list-style-type: circle;\"><li>Up to 40% off the base rate of any standard Hertz Rental<span style=\"font-family: Arial, sans-serif;\">   </span></li><li>Medical, Dental &amp; Vision plan options</li><li>Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)</li><li>Paid Parental Leave &amp; Adoption Assistance</li><li>Employee Assistance Program for employees &amp; family</li><li>Educational Reimbursement &amp; Discounts</li><li>Perks &amp; Discounts –Theme Park Tickets, Gym Discounts &amp; more<br>&nbsp;</li></ul></li></ul><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>What You’ll Do:</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Responsible for daily customer operations and revenue generation for their assigned function</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Resolves customer issues, ensuring a positive customer experience</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Actively engages in effective communication plans focused on building employee engagement in order to achieve business results</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Conducts performance evaluations that are timely and constructive, where applicable</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Participates in the recruiting process, as required</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Provides management with various updates and indicators as requested</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Remains current on all administrative duties according to company policy</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>What We’re Looking For:</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">High School Diploma required, Bachelor’s Degree preferred&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Moderate proficiency in Microsoft Office Suite</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to collaborate with internal and external stakeholders&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Flexible and adaptable; ability to work effectively in ambiguous situations&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Excellent verbal and written communication skills&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to address and resolve customer service challenges</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Results driven, ability to make decisions and help solve problems</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to drive process and organizational change</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to influence</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to motivate teams and keep a positive attitude in a fast-paced environment</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to work under minimal supervision with a goal-oriented mindset</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to see the big picture and leverage critical thinking and decision-making skills</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Excellent organization, time management, delegation, and prioritization skills.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Courageous leadership and accountability</span></span></li></ul>",
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    "CorporateDescriptionStr": "The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n<div>\n  &nbsp; \n <div> \n </div> <b>US EEO STATEMENT</b>&nbsp; \n <div>\n   At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.&nbsp; \n </div> \n <div>\n   Individuals are encouraged to apply for positions because of the characteristics that make them unique.&nbsp;\n </div> \n <div>\n   EOE, including disability/veteran \n </div> \n</div>",
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