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Clinic Manager II

A5559163F67395E0A2585D2135F98806 · Gleicher Chen Health Center Annex - Los Angeles, CA 90016; Gleicher Chen Health Center Baldwin Hills - Los Angeles, CA 90016; 3741 S La Brea Ave, Los Angeles, CA, 90016, USA · Active · $33–$42 / hour · Paycom ATS

Job facts

FieldValue
CompanyA5559163F67395E0A2585D2135F98806
TitleClinic Manager II
Normalized title-
Department / teamAdmin - Clerical
LocationLos Angeles, CA, United States
Work model-
Employment typeFull Time
Salary$33–$42 / hour
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-03 / 2026-06-06

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Linked records

CompanyA5559163F67395E0A2585D2135F98806
Source83dcbfaf-fba3-43fb-9014-4e53bd6da090
ATS providerPaycom ATS

Description

Description POSITION SUMMARY: Under the direction of the Clinic Director II, the Clinic Manager II is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health) ensuring services are delivered efficiently, safely, and in compliance with standards while fostering a positive high performing team culture. ESSENTIAL DUTIES AND RESPONSIBILITIES: Plan, organize, implement, and monitor non-clinical front office Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health operations, including but not limited to, the following areas: Customer service Appointment Scheduling Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff Supervision of non-clinical, front office staff Coordination of patient registration and intake processes via LUMA and/or other platforms that may be implemented Ordering and Inventory management of general office supplies, Aunt Flow, and Cintas first aid kit. Coordination of care for patients/clients accessing multiple services (e.g., Medical, Dental, Substance Use Disorder, Behavioral Health, other APLA Health ancillary services) Provide direct supervision of medical front office administrators. Manage staff by assigning and delegating tasks as needed. Serve as the initial point of contact for patient complaints by addressing patient concerns promptly in a safe and respectful manner. Develop and/or enhance clinic flow procedures to improve staff productivity. Monitor clinic level performance metrics, including but not limited to third next available appointment, and same day/next day appointments. Works in conjunction with Clinic Director II to ensure PCMH recognition standards are maintained. Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system. Perform weekly medical chart audits (per the chart audit tool) to ensure that demographic information is correctly entered in patient charts; appropriate documents are scanned and/or updated in patient charts as needed; appointments are checked in and cases attached as required, etc. Perform regular check-ins and performance evaluations with direct reports. Exhibit cultural competency with the underrepresented and underserved communities, and populations living with/at high risk of contracting HIV. Coordinate and maintain an accurate account of all monies received and spent by the clinics in conjunction with the Finance department: Batch reconciliation for payments received Resolve billing inquiries/discrepancies with the Billing department Check requests with Accounts Payable Act as “Petty Cash Custodian” In conjunction with Human Resources and the Clinic Director II: Hire, train, and recognize qualified non-clinical front office staff fitting APLA Health’s mission statement and performance expectations Monitor, coach, and appropriately discipline under-performing staff. Train staff in system workflows and best practices. Responsible for opening and closing the health centers. Work in conjunction with the Quality Department staff to coordinate completion of patient satisfaction surveys and implement improvement plans to promote exceptional service levels among the health center’s patient population. Promote patient engagement and satisfaction initiatives. Work with the referral coordinator and/or referring agencies to coordinate patient appointments. Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g., interpreter services, transportation). Work with the quality department to coordinate ED/ER patient follow up appointments. Work in conjunction with the enrollment and eligibility manager to conduct quality assurance audits to ensure registration and eligibility processes are completed according to clinic policies/protocols. Work with billing staff and the enrollment and eligibility manager to identify action plans and develop health center staff training to address billing errors that result from registration and eligibility activities. Collaborates with the Contact Center team to ensure all clinic-related calls are handled promptly and professionally. Review encounter reports quarterly to ensure demographics are captured according to state and federal reporting requirements. Review Luma reports on a daily basis to ensure accurate capture of patient information/documents Review eCW schedules at the end of each day to ensure all appointments are reconciled Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic Enforce safety standards and regulations (e.g., OSHA, fire safety, ADA) and work closely with security personnel, safety team, and Facilities department to maintain safety and security of patients and staff in and around the clinic. Ensure privacy protocols and regulations (e.g., HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure. Apply knowledge and awareness of community needs to process improvement decisions. Assist with emergency management and preparedness plans and tasks. Assist with grant-funded and managed care organization facility and medical record audits. Promote a welcoming and nurturing environment for patients/clients as well as staff. Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. Present a professional, front office appearance to visitors, granting agencies, other FQHCs, AIDS services organizations, and community-based organizations. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule. Qualifications REQUIREMENTS: Training and Experience : Completion of a bachelor’s degree in health administration or related field of academic discipline required. A minimum of three years of experience in managing a clinical practice (including dental and/or mental health practice) required Applied knowledge of ADA procedures and codes At least three years’ experience supervising and developing personnel Experience working with physicians and providers in the primary healthcare system, dentists, mental health providers, and with community-based organizations and clinics Experience coordinating care between health care organizations, including acute, outpatient, and clinic settings Experience working with multiple benefits coverage programs, including private insurance and government programs Experience working in a Federally Qualified Health Center preferred Bilingual English/Spanish preferred Knowledge of : Advanced computer skills including the Microsoft Office suite Clinic/health care operations management HIV disease, and other health disparities and comorbidities Los Angeles County HIV and primary care service delivery system (including Ryan White) HIPAA and OSHA guidelines Quality management and performance improvement De-escalation techniques for challenging patients eClinicalWorks or similar electronic health record system Managed care eligibility and authorization process Public health outcome management methodologies Medical terminology Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred) Ability to : Participate as an effective member of a large service-providing agency Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV Maintain strict confidentiality of clients Operate standard office equipment Demonstrate excellent written and verbal communication skills Perform word processing and data entry tasks Meet assigned deadlines Complete assigned tasks with minimal supervision Communicate effectively with clients, patients, staff, peers, and superiors Meet assigned deadlines. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and booster or Medical/ Religious Exemption required. Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.

Full job record

Job ID2b7bebb2c6aaf3f2d206bcc36c9a7a48ebaa8018
Org IDf06ba9ad-e8b2-4f28-82ab-524fac9fbae3
Source ID83dcbfaf-fba3-43fb-9014-4e53bd6da090
Board ID83dcbfaf-fba3-43fb-9014-4e53bd6da090
Providerpaycom
Provider Job Key384117
TitleClinic Manager II
Normalized Title—
Statusactive
Activeyes
Location TextGleicher Chen Health Center Annex - Los Angeles, CA 90016; Gleicher Chen Health Center Baldwin Hills - Los Angeles, CA 90016; 3741 S La Brea Ave, Los Angeles, CA, 90016, USA
DepartmentAdmin - Clerical
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
CityLos Angeles
Salary Raw$33.23 - $41.67 Hourly
Salary Min33.23
Salary Max41.67
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=384117&clientkey=A5559163F67395E0A2585D2135F98806
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=384117&clientkey=A5559163F67395E0A2585D2135F98806
First Seen At2026-06-03 10:07:21Z
Last Seen At2026-06-06 09:53:40Z
Last Checked At2026-06-06 09:53:40Z
Last Changed At2026-06-03 10:07:21Z
Inactive At—
Source Posted At2026-06-02 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=A5559163F67395E0A2585D2135F98806/date=2026-06-06/2026-06-06T09-53-39-072Z-b94a59cffb47ca2abc58ab1a16ea286c83a0c435288edd2e517aa86638a96085.json
Event Fields
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Parsed Structured
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    "description": "<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:Arial,sans-serif\">POSITION SUMMARY:</span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Under the direction of the Clinic Director II, the Clinic Manager II is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health) ensuring services are delivered efficiently, safely, and in compliance with standards while fostering a positive high performing team culture.</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:Arial,sans-serif\">ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Plan, organize, implement, and monitor non-clinical front office Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health operations, including but not limited to, the following areas: </span></span>\n\n\t<ul style=\"list-style-type:circle\">\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Customer service</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Appointment Scheduling</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Supervision of non-clinical, front office staff</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Coordination of patient registration and intake processes via LUMA and/or other platforms that may be implemented</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Ordering and Inventory management of general office supplies, Aunt Flow, and Cintas first aid kit.</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Coordination of care for patients/clients accessing multiple services (e.g., Medical, Dental, Substance Use Disorder, Behavioral Health, other APLA Health ancillary services)</span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Provide direct supervision of medical front office administrators. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Manage staff by assigning and delegating tasks as needed.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Serve as the initial point of contact for patient complaints by addressing patient concerns promptly in a safe and respectful manner.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Develop and/or enhance clinic flow procedures to improve staff productivity.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Monitor clinic level performance metrics, including but not limited to third next available appointment, and same day/next day appointments.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Works in conjunction with Clinic Director II to ensure PCMH recognition standards are maintained.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.&nbsp; </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Perform weekly medical chart audits (per the chart audit tool) to ensure that demographic information is correctly entered in patient charts; appropriate documents are scanned and/or updated in patient charts as needed; appointments are checked in and cases attached as required, etc.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Perform regular check-ins and performance evaluations with direct reports. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Exhibit cultural competency with the underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Coordinate and maintain an accurate account of all monies received and spent by the clinics in conjunction with the Finance department:</span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Batch reconciliation for payments received</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Resolve billing inquiries/discrepancies with the Billing department</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Check requests with Accounts Payable</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Act as &ldquo;Petty Cash Custodian&rdquo;</span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">In conjunction with Human Resources and the Clinic Director II:</span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Hire, train, and recognize qualified non-clinical front office staff fitting APLA Health&rsquo;s mission statement and performance expectations</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Monitor, coach, and appropriately discipline under-performing staff.</span></span></li>\n\t\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Train staff in system workflows and best practices.</span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Responsible for opening and closing the health centers.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Work in conjunction with the Quality Department staff to coordinate completion of patient satisfaction surveys and implement improvement plans to promote exceptional service levels among the health center&rsquo;s patient population.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Promote patient engagement and satisfaction initiatives.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Work with the referral coordinator and/or referring agencies to coordinate patient appointments.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g., interpreter services, transportation).</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Work with the quality department to coordinate ED/ER patient follow up appointments.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Work in conjunction with the enrollment and eligibility manager to conduct quality assurance audits to ensure registration and eligibility processes are completed according to clinic policies/protocols. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Work with billing staff and the enrollment and eligibility manager to identify action plans and develop health center staff training to address billing errors that result from registration and eligibility activities.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Collaborates with the Contact Center team to ensure all clinic-related calls are handled promptly and professionally. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Review encounter reports quarterly to ensure demographics are captured according to state and federal reporting requirements.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Review Luma reports on a daily basis to ensure accurate capture of patient information/documents</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Review eCW schedules at the end of each day to ensure all appointments are reconciled </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Enforce safety standards and regulations (e.g., OSHA, fire safety, ADA) and work closely with security personnel, safety team, and Facilities department to maintain safety and security of patients and staff in and around the clinic.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Ensure privacy protocols and regulations (e.g., HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Apply knowledge and awareness of community needs to process improvement decisions.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Assist with emergency management and preparedness plans and tasks.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Assist with grant-funded and managed care organization facility and medical record audits.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Promote a welcoming and nurturing environment for patients/clients as well as staff.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Present a professional, front office appearance to visitors, granting agencies, other FQHCs, AIDS services organizations, and community-based organizations.</span></span></li>\n</ul>\n\n<p style=\"margin-left:24px; text-align:justify\"><span style=\"font-family:Garamond,serif\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.</span></span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">On occasion, based on business necessity, staff may be required 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    "positionType": "Full Time",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Clinic Manager II\",\"identifier\":\"J0R293384117\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A5559163F67395E0A2585D2135F98806/jobs/384117\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A5559163F67395E0A2585D2135F98806\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":33.23,\"maxValue\":41.67,\"unitText\":\"\"}},\"datePosted\":\"2026-06-02\",\"description\":\"Job DetailsJob Location: Gleicher Chen Health Center Annex - Los Angeles, CA 90016Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $33.23 - $41.67 HourlyJob Shift: Day: 8am - 5pmJob Category: Admin - ClericalPOSITION SUMMARY:\\n\\nUnder the direction of the Clinic Director II, the Clinic Manager II is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health) ensuring services are delivered efficiently, safely, and in compliance with standards while fostering a positive high performing team culture.\\n\\n&nbsp;\\n\\nESSENTIAL DUTIES AND RESPONSIBILITIES:\\n\\n\\n\\tPlan, organize, implement, and monitor non-clinical front office Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health operations, including but not limited to, the following areas: \\n\\n\\t\\n\\t\\tCustomer service\\n\\t\\tAppointment Scheduling\\n\\t\\tCommunication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff\\n\\t\\tSupervision of non-clinical, front office staff\\n\\t\\tCoordination of patient registration and intake processes via LUMA and/or other platforms that may be implemented\\n\\t\\tOrdering and Inventory management of general office supplies, Aunt Flow, and Cintas first aid kit.\\n\\t\\tCoordination of care for patients/clients accessing multiple services (e.g., Medical, Dental, Substance Use Disorder, Behavioral Health, other APLA Health ancillary services)\\n\\t\\n\\t\\n\\tProvide direct supervision of medical front office administrators. \\n\\tManage staff by assigning and delegating tasks as needed.\\n\\tServe as the initial point of contact for patient complaints by addressing patient concerns promptly in a safe and respectful manner.\\n\\tDevelop and/or enhance clinic flow procedures to improve staff productivity.\\n\\tMonitor clinic level performance metrics, including but not limited to third next available appointment, and same day/next day appointments.\\n\\tWorks in conjunction with Clinic Director II to ensure PCMH recognition standards are maintained.\\n\\tOversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.&nbsp; \\n\\tPerform weekly medical chart audits (per the chart audit tool) to ensure that demographic information is correctly entered in patient charts; appropriate documents are scanned and/or updated in patient charts as needed; appointments are checked in and cases attached as required, etc.\\n\\tPerform regular check-ins and performance evaluations with direct reports. \\n\\tExhibit cultural competency with the underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.\\n\\tCoordinate and maintain an accurate account of all monies received and spent by the clinics in conjunction with the Finance department:\\n\\t\\n\\t\\tBatch reconciliation for payments received\\n\\t\\tResolve billing inquiries/discrepancies with the Billing department\\n\\t\\tCheck requests with Accounts Payable\\n\\t\\tAct as &ldquo;Petty Cash Custodian&rdquo;\\n\\t\\n\\t\\n\\tIn conjunction with Human Resources and the Clinic Director II:\\n\\t\\n\\t\\tHire, train, and recognize qualified non-clinical front office staff fitting APLA Health&rsquo;s mission statement and performance expectations\\n\\t\\tMonitor, coach, and appropriately discipline under-performing staff.\\n\\t\\tTrain staff in system workflows and best practices.\\n\\t\\n\\t\\n\\tResponsible for opening and closing the health centers.\\n\\tWork in conjunction with the Quality Department staff to coordinate completion of patient satisfaction surveys and implement improvement plans to promote exceptional service levels among the health center&rsquo;s patient population.\\n\\tPromote patient engagement and satisfaction initiatives.\\n\\tWork with the referral coordinator and/or referring agencies to coordinate patient appointments.\\n\\tCoordinate auxiliary services to assist patients with barriers to access to healthcare (e.g., interpreter services, transportation).\\n\\tWork with the quality department to coordinate ED/ER patient follow up appointments.\\n\\tWork in conjunction with the enrollment and eligibility manager to conduct quality assurance audits to ensure registration and eligibility processes are completed according to clinic policies/protocols. \\n\\tWork with billing staff and the enrollment and eligibility manager to identify action plans and develop health center staff training to address billing errors that result from registration and eligibility activities.\\n\\tCollaborates with the Contact Center team to ensure all clinic-related calls are handled promptly and professionally. \\n\\tReview encounter reports quarterly to ensure demographics are captured according to state and federal reporting requirements.\\n\\tReview Luma reports on a daily basis to ensure accurate capture of patient information/documents\\n\\tReview eCW schedules at the end of each day to ensure all appointments are reconciled \\n\\tSubmit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic\\n\\tEnforce safety standards and regulations (e.g., OSHA, fire safety, ADA) and work closely with security personnel, safety team, and Facilities department to maintain safety and security of patients and staff in and around the clinic.\\n\\tEnsure privacy protocols and regulations (e.g., HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure.\\n\\tApply knowledge and awareness of community needs to process improvement decisions.\\n\\tAssist with emergency management and preparedness plans and tasks.\\n\\tAssist with grant-funded and managed care organization facility and medical record audits.\\n\\tPromote a welcoming and nurturing environment for patients/clients as well as staff.\\n\\tAssist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. \\n\\tPresent a professional, front office appearance to visitors, granting agencies, other FQHCs, AIDS services organizations, and community-based organizations.\\n\\n\\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\n\\nOTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.\\n\\nOn occasion, based on business necessity, staff may be required to work a non-standard schedule.&nbsp; \\nQualificationsREQUIREMENTS:\\n\\nTraining and Experience:\\n\\n\\n\\tCompletion of a bachelor&rsquo;s degree in health administration or related field of academic discipline required.\\n\\tA minimum of three years of experience in managing a clinical practice (including dental and/or mental health practice) required\\n\\tApplied knowledge of ADA procedures and codes\\n\\tAt least three years&rsquo; experience supervising and developing personnel\\n\\tExperience working with physicians and providers in the primary healthcare system, dentists, mental health providers, and with community-based organizations and clinics \\n\\tExperience coordinating care between health care organizations, including acute, outpatient, and clinic settings\\n\\tExperience working with multiple benefits coverage programs, including private insurance and government programs\\n\\tExperience working in a Federally Qualified Health Center preferred\\n\\tBilingual English/Spanish preferred \\n\\n\\n&nbsp;\\n\\nKnowledge of:\\n\\n\\n\\tAdvanced computer skills including the Microsoft Office suite\\n\\tClinic/health care operations management\\n\\tHIV disease, and other health disparities and comorbidities\\n\\tLos Angeles County HIV and primary care service delivery system (including Ryan White)\\n\\tHIPAA and OSHA guidelines\\n\\tQuality management and performance improvement\\n\\tDe-escalation techniques for challenging patients\\n\\teClinicalWorks or similar electronic health record system\\n\\tManaged care eligibility and authorization process\\n\\tPublic health outcome management methodologies\\n\\tMedical terminology\\n\\tHealthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)\\n\\n\\n&nbsp;\\n\\nAbility to:\\n\\n\\n\\tParticipate as an effective member of a large service-providing agency\\n\\tDemonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV\\n\\tMaintain strict confidentiality of clients\\n\\tOperate standard office equipment \\n\\tDemonstrate excellent written and verbal communication skills\\n\\tPerform word processing and data entry tasks\\n\\tMeet assigned deadlines \\n\\tComplete assigned tasks with minimal supervision\\n\\tCommunicate effectively with clients, patients, staff, peers, and superiors\\n\\tMeet assigned deadlines.\\n\\n\\n&nbsp;\\n\\nWORKING CONDITIONS/PHYSICAL REQUIREMENTS: \\n\\nThis is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.\\n\\n&nbsp;\\n\\nSPECIAL REQUIREMENTS:\\n\\nMust possess a valid California driver&rsquo;s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and booster or Medical/ Religious Exemption required.\\n\\n&nbsp;\\n\\nEqual Opportunity Employer: APLA Health is an Equal Opportunity Employer.\\n\",\"responsibilities\":\"POSITION SUMMARY:\\n\\nUnder the direction of the Clinic Director II, the Clinic Manager II is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health) ensuring services are delivered efficiently, safely, and in compliance with standards while fostering a positive high performing team culture.\\n\\n&nbsp;\\n\\nESSENTIAL DUTIES AND RESPONSIBILITIES:\\n\\n\\n\\tPlan, organize, implement, and monitor non-clinical front office Medical, Dental, Substance Use Disorder (SUD), and Behavioral Health operations, including but not limited to, the following areas: \\n\\n\\t\\n\\t\\tCustomer service\\n\\t\\tAppointment Scheduling\\n\\t\\tCommunication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff\\n\\t\\tSupervision of non-clinical, front office staff\\n\\t\\tCoordination of patient registration and intake processes via LUMA and/or other platforms that may be implemented\\n\\t\\tOrdering and Inventory management of general office supplies, Aunt Flow, and Cintas first aid kit.\\n\\t\\tCoordination of care for patients/clients accessing multiple services (e.g., Medical, Dental, Substance Use Disorder, Behavioral Health, other APLA Health ancillary services)\\n\\t\\n\\t\\n\\tProvide direct supervision of medical front office administrators. \\n\\tManage staff by assigning and delegating tasks as needed.\\n\\tServe as the initial point of contact for patient complaints by addressing patient concerns promptly in a safe and respectful manner.\\n\\tDevelop and/or enhance clinic flow procedures to improve staff productivity.\\n\\tMonitor clinic level performance metrics, including but not limited to third next available appointment, and same day/next day appointments.\\n\\tWorks in conjunction with Clinic Director II to ensure PCMH recognition standards are maintained.\\n\\tOversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.&nbsp; \\n\\tPerform weekly medical chart audits (per the chart audit tool) to ensure that demographic information is correctly entered in patient charts; appropriate documents are scanned and/or updated in patient charts as needed; appointments are checked in and cases attached as required, etc.\\n\\tPerform regular check-ins and performance evaluations with direct reports. \\n\\tExhibit cultural competency with the underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.\\n\\tCoordinate and maintain an accurate account of all monies received and spent by the clinics in conjunction with the Finance department:\\n\\t\\n\\t\\tBatch reconciliation for payments received\\n\\t\\tResolve billing inquiries/discrepancies with the Billing department\\n\\t\\tCheck requests with Accounts Payable\\n\\t\\tAct as &ldquo;Petty Cash Custodian&rdquo;\\n\\t\\n\\t\\n\\tIn conjunction with Human Resources and the Clinic Director II:\\n\\t\\n\\t\\tHire, train, and recognize qualified non-clinical front office staff fitting APLA Health&rsquo;s mission statement and performance expectations\\n\\t\\tMonitor, coach, and appropriately discipline under-performing staff.\\n\\t\\tTrain staff in system workflows and best practices.\\n\\t\\n\\t\\n\\tResponsible for opening and closing the health centers.\\n\\tWork in conjunction with the Quality Department staff to coordinate completion of patient satisfaction surveys and implement improvement plans to promote exceptional service levels among the health center&rsquo;s patient population.\\n\\tPromote patient engagement and satisfaction initiatives.\\n\\tWork with the referral coordinator and/or referring agencies to coordinate patient appointments.\\n\\tCoordinate auxiliary services to assist patients with barriers to access to healthcare (e.g., interpreter services, transportation).\\n\\tWork with the quality department to coordinate ED/ER patient follow up appointments.\\n\\tWork in conjunction with the enrollment and eligibility manager to conduct quality assurance audits to ensure registration and eligibility processes are completed according to clinic policies/protocols. \\n\\tWork with billing staff and the enrollment and eligibility manager to identify action plans and develop health center staff training to address billing errors that result from registration and eligibility activities.\\n\\tCollaborates with the Contact Center team to ensure all clinic-related calls are handled promptly and professionally. \\n\\tReview encounter reports quarterly to ensure demographics are captured according to state and federal reporting requirements.\\n\\tReview Luma reports on a daily basis to ensure accurate capture of patient information/documents\\n\\tReview eCW schedules at the end of each day to ensure all appointments are reconciled \\n\\tSubmit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic\\n\\tEnforce safety standards and regulations (e.g., OSHA, fire safety, ADA) and work closely with security personnel, safety team, and Facilities department to maintain safety and security of patients and staff in and around the clinic.\\n\\tEnsure privacy protocols and regulations (e.g., HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure.\\n\\tApply knowledge and awareness of community needs to process improvement decisions.\\n\\tAssist with emergency management and preparedness plans and tasks.\\n\\tAssist with grant-funded and managed care organization facility and medical record audits.\\n\\tPromote a welcoming and nurturing environment for patients/clients as well as staff.\\n\\tAssist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. \\n\\tPresent a professional, front office appearance to visitors, granting agencies, other FQHCs, AIDS services organizations, and community-based organizations.\\n\\n\\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\n\\nOTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.\\n\\nOn occasion, based on business necessity, staff may be required to work a non-standard schedule.&nbsp; \\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"APLA Health\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A5559163F67395E0A2585D2135F98806\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3741 S La Brea Ave\",\"addressLocality\":\"Los Angeles\",\"addressRegion\":\"CA\",\"postalCode\":90016,\"addressCountry\":\"USA\"}},\"qualifications\":\"REQUIREMENTS:\\n\\nTraining and Experience:\\n\\n\\n\\tCompletion of a bachelor&rsquo;s degree in health administration or related field of academic discipline required.\\n\\tA minimum of three years of experience in managing a clinical practice (including dental and/or mental health practice) required\\n\\tApplied knowledge of ADA procedures and codes\\n\\tAt least three years&rsquo; experience supervising and developing personnel\\n\\tExperience working with physicians and providers in the primary healthcare system, dentists, mental health providers, and with community-based organizations and clinics \\n\\tExperience coordinating care between health care organizations, including acute, outpatient, and clinic settings\\n\\tExperience working with multiple benefits coverage programs, including private insurance and government programs\\n\\tExperience working in a Federally Qualified Health Center preferred\\n\\tBilingual English/Spanish preferred \\n\\n\\n&nbsp;\\n\\nKnowledge of:\\n\\n\\n\\tAdvanced computer skills including the Microsoft Office suite\\n\\tClinic/health care operations management\\n\\tHIV disease, and other health disparities and comorbidities\\n\\tLos Angeles County HIV and primary care service delivery system (including Ryan White)\\n\\tHIPAA and OSHA guidelines\\n\\tQuality management and performance improvement\\n\\tDe-escalation techniques for challenging patients\\n\\teClinicalWorks or similar electronic health record system\\n\\tManaged care eligibility and authorization process\\n\\tPublic health outcome management methodologies\\n\\tMedical terminology\\n\\tHealthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)\\n\\n\\n&nbsp;\\n\\nAbility to:\\n\\n\\n\\tParticipate as an effective member of a large service-providing agency\\n\\tDemonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV\\n\\tMaintain strict confidentiality of clients\\n\\tOperate standard office equipment \\n\\tDemonstrate excellent written and verbal communication skills\\n\\tPerform word processing and data entry tasks\\n\\tMeet assigned deadlines \\n\\tComplete assigned tasks with minimal supervision\\n\\tCommunicate effectively with clients, patients, staff, peers, and superiors\\n\\tMeet assigned deadlines.\\n\\n\\n&nbsp;\\n\\nWORKING CONDITIONS/PHYSICAL REQUIREMENTS: \\n\\nThis is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.\\n\\n&nbsp;\\n\\nSPECIAL REQUIREMENTS:\\n\\nMust possess a valid California driver&rsquo;s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and booster or Medical/ Religious Exemption required.\\n\\n&nbsp;\\n\\nEqual Opportunity Employer: APLA Health is an Equal Opportunity Employer.\\n\",\"experienceRequirements\":\"REQUIREMENTS:\\n\\nTraining and Experience:\\n\\n\\n\\tCompletion of a bachelor&rsquo;s degree in health administration or related field of academic discipline required.\\n\\tA minimum of three years of experience in managing a clinical practice (including dental and/or mental health practice) required\\n\\tApplied knowledge of ADA procedures and codes\\n\\tAt least three years&rsquo; experience supervising and developing personnel\\n\\tExperience working with physicians and providers in the primary healthcare system, dentists, mental health providers, and with community-based organizations and clinics \\n\\tExperience coordinating care between health care organizations, including acute, outpatient, and clinic settings\\n\\tExperience working with multiple benefits coverage programs, including private insurance and government programs\\n\\tExperience working in a Federally Qualified Health Center preferred\\n\\tBilingual English/Spanish preferred \\n\\n\\n&nbsp;\\n\\nKnowledge of:\\n\\n\\n\\tAdvanced computer skills including the Microsoft Office suite\\n\\tClinic/health care operations management\\n\\tHIV disease, and other health disparities and comorbidities\\n\\tLos Angeles County HIV and primary care service delivery system (including Ryan White)\\n\\tHIPAA and OSHA guidelines\\n\\tQuality management and performance improvement\\n\\tDe-escalation techniques for challenging patients\\n\\teClinicalWorks or similar electronic health record system\\n\\tManaged care eligibility and authorization process\\n\\tPublic health outcome management methodologies\\n\\tMedical terminology\\n\\tHealthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)\\n\\n\\n&nbsp;\\n\\nAbility to:\\n\\n\\n\\tParticipate as an effective member of a large service-providing agency\\n\\tDemonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV\\n\\tMaintain strict confidentiality of clients\\n\\tOperate standard office equipment \\n\\tDemonstrate excellent written and verbal communication skills\\n\\tPerform word processing and data entry tasks\\n\\tMeet assigned deadlines \\n\\tComplete assigned tasks with minimal supervision\\n\\tCommunicate effectively with clients, patients, staff, peers, and superiors\\n\\tMeet assigned deadlines.\\n\\n\\n&nbsp;\\n\\nWORKING CONDITIONS/PHYSICAL REQUIREMENTS: \\n\\nThis is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.\\n\\n&nbsp;\\n\\nSPECIAL REQUIREMENTS:\\n\\nMust possess a valid California driver&rsquo;s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and booster or Medical/ Religious Exemption required.\\n\\n&nbsp;\\n\\nEqual Opportunity Employer: APLA Health is an Equal Opportunity Employer.\\n\",\"industry\":\"Admin - Clerical\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day: 8am - 5pm\",\"educationRequirements\":\"4 Year Degree\"}",
    "applyAvailable": true,
    "educationLevel": "4 Year Degree",
    "qualifications": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:Arial,sans-serif\">REQUIREMENTS:</span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><u><span style=\"font-family:Arial,sans-serif\">Training and Experience</span></u><span style=\"font-family:Arial,sans-serif\">:</span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Completion of a bachelor&rsquo;s degree in health administration or related field of academic discipline required.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">A minimum of three years of experience in managing a clinical practice (including dental and/or mental health practice) required</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Applied knowledge of ADA procedures and codes</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">At least three years&rsquo; experience supervising and developing personnel</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Experience working with physicians and providers in the primary healthcare system, dentists, mental health providers, and with community-based organizations and clinics </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Experience coordinating care between health care organizations, including acute, outpatient, and clinic settings</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Experience working with multiple benefits coverage programs, including private insurance and government programs</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Experience working in a Federally Qualified Health Center preferred</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Bilingual English/Spanish preferred </span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><u><span style=\"font-family:Arial,sans-serif\">Knowledge of</span></u><span style=\"font-family:Arial,sans-serif\">:</span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Advanced computer skills including the Microsoft Office suite</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Clinic/health care operations management</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">HIV disease, and other health disparities and comorbidities</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Los Angeles County HIV and primary care service delivery system (including Ryan White)</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">HIPAA and OSHA guidelines</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Quality management and performance improvement</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">De-escalation techniques for challenging patients</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">eClinicalWorks or similar electronic health record system</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Managed care eligibility and authorization process</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Public health outcome management methodologies</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Medical terminology</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><u><span style=\"font-family:Arial,sans-serif\">Ability to</span></u><span style=\"font-family:Arial,sans-serif\">:</span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Participate as an effective member of a large service-providing agency</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Maintain strict confidentiality of clients</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Operate standard office equipment </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Demonstrate excellent written and verbal communication skills</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Perform word processing and data entry tasks</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Meet assigned deadlines </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Complete assigned tasks with minimal supervision</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Communicate effectively with clients, patients, staff, peers, and superiors</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Meet assigned deadlines.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:Arial,sans-serif\">WORKING CONDITIONS/PHYSICAL REQUIREMENTS: </span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.</span></span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:Arial,sans-serif\">SPECIAL REQUIREMENTS:</span></strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Must possess a valid California driver&rsquo;s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and booster or Medical/ Religious Exemption required.</span></span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:Arial,sans-serif\">Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.</span></span></span></p>\n",
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    "jobTitle": "Clinic Manager II",
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