Loan Operations Specialist

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    "jobTitle": "Loan Operations Specialist",
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    "description": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><strong>JOB SUMMARY</strong></span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Perform a variety of functions including answering incoming client and customer calls, processing loan payoff requests, completing loan research and effectively communicating with customers and clients.&nbsp; Support the servicing of multiple financial institutions (including banks and credit unions).&nbsp; </span></span></span></p>\r\n\r\n<h1 style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><strong>ESSENTIAL FUNCTIONS - <em>Listed below are some of the essential functions to carry out this job.</em></strong></span></span></span></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Respond and support customer and clients regarding consumer loans.&nbsp; Review daily consumer reports and resolve any exceptions.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Prepare payoff quotes and complete processing of payoff transactions on the core processing system.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Process loan payments for consumer and mortgage loans and ensure all electronic payments are posted correctly in the core processing system.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Scan and record consumer loan files daily; ensure all documentation is complete.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Reconcile all consumer loans (direct and indirect) general ledger accounts maintained by the loan operations department.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Review daily lockbox vendor exception files and makes adjustments as needed or forward to the appropriate client.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Submit and process insurance claims for auxiliary products such as life and disability claims.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Back up to various loan operation positions.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ensure confidentiality within all areas of responsibility.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Positively promote the company, its services and products in various capacities as may be required including: meetings, conferences, community events, fund raising, public relations or other events as they may occur.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Adherence with company policies that could be amended from time to time.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Follow all procedures pertaining to the company policies of BSA, USA Patriot Act, and OFAC.&nbsp; Attend training&#39;s&nbsp;when available and to keep abreast of all information regarding changes and updates.&nbsp; Report to Management any acts of disregard to these policies.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Successfully complete all company required and job specific training.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Perform additional duties as required.</span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Banking",
    "salaryRange": "$28.00 - $28.00 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Loan Operations Specialist\",\"identifier\":\"J0PC09234604\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/937138C81B39388FA4F264B3957570A9/jobs/234604\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=937138C81B39388FA4F264B3957570A9\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":28,\"maxValue\":28,\"unitText\":\"\"}},\"datePosted\":\"2026-06-10\",\"description\":\"Job DetailsJob Location: Administration Center - Fairhaven, MA 02719Position Type: Full TimeEducation Level: High SchoolSalary Range: $28.00 - $28.00 HourlyJob Category: BankingJOB SUMMARY\\r\\n\\r\\nPerform a variety of functions including answering incoming client and customer calls, processing loan payoff requests, completing loan research and effectively communicating with customers and clients.&nbsp; Support the servicing of multiple financial institutions (including banks and credit unions).&nbsp; \\r\\n\\r\\nESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job.\\r\\n\\r\\n\\r\\n\\tRespond and support customer and clients regarding consumer loans.&nbsp; Review daily consumer reports and resolve any exceptions.\\r\\n\\tPrepare payoff quotes and complete processing of payoff transactions on the core processing system.\\r\\n\\tProcess loan payments for consumer and mortgage loans and ensure all electronic payments are posted correctly in the core processing system.\\r\\n\\tScan and record consumer loan files daily; ensure all documentation is complete.\\r\\n\\tReconcile all consumer loans (direct and indirect) general ledger accounts maintained by the loan operations department.\\r\\n\\tReview daily lockbox vendor exception files and makes adjustments as needed or forward to the appropriate client.\\r\\n\\tSubmit and process insurance claims for auxiliary products such as life and disability claims.\\r\\n\\tBack up to various loan operation positions.\\r\\n\\tEnsure confidentiality within all areas of responsibility.\\r\\n\\tPositively promote the company, its services and products in various capacities as may be required including: meetings, conferences, community events, fund raising, public relations or other events as they may occur.\\r\\n\\tAdherence with company policies that could be amended from time to time.\\r\\n\\tFollow all procedures pertaining to the company policies of BSA, USA Patriot Act, and OFAC.&nbsp; Attend training&#39;s&nbsp;when available and to keep abreast of all information regarding changes and updates.&nbsp; Report to Management any acts of disregard to these policies.\\r\\n\\tSuccessfully complete all company required and job specific training.\\r\\n\\tPerform additional duties as required.\\r\\n\\r\\nQualifications\\r\\nQUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent. \\r\\n\\tOne to three years residential loan operation experience preferred.\\r\\n\\tAbility to work accurately with figures.\\r\\n\\tAbility to work independently and in a team environment.\\r\\n\\tExcellent written and verbal communication skills.\\r\\n\\tMust be organized and detail oriented.\\r\\n\\tProficiency with Microsoft Office systems.\\r\\n\\tBilingual (Spanish and/or Portuguese) a plus.\\r\\n\\r\\n\\r\\nWorking Conditions\\r\\n\\r\\nThe work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job. \\r\\n\\r\\nPhysical Demands Efforts \\r\\n\\r\\nThis function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions.&nbsp; Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker&rsquo;s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.\\r\\n\\r\\nMental &amp; Visual Demands\\r\\n\\r\\nSpecific vision abilities required by this job include: close vision and ability to adjust focus\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis position typically works in an office environment.&nbsp; Noise is moderate and typical of conversations and office equipment.\\r\\n\\r\\nAmericans with Disabilities Act\\r\\n\\r\\nCoastal Outsourced Solutions complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.&nbsp; The company will provide reasonable accommodations that do not cause an undue hardship.\\r\\n\\r\\nAdditional Notes\\r\\n\\r\\n&middot; Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.\\r\\n&middot; This job description is subject to change at any time.\\r\\n\",\"responsibilities\":\"JOB SUMMARY\\r\\n\\r\\nPerform a variety of functions including answering incoming client and customer calls, processing loan payoff requests, completing loan research and effectively communicating with customers and clients.&nbsp; Support the servicing of multiple financial institutions (including banks and credit unions).&nbsp; \\r\\n\\r\\nESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job.\\r\\n\\r\\n\\r\\n\\tRespond and support customer and clients regarding consumer loans.&nbsp; Review daily consumer reports and resolve any exceptions.\\r\\n\\tPrepare payoff quotes and complete processing of payoff transactions on the core processing system.\\r\\n\\tProcess loan payments for consumer and mortgage loans and ensure all electronic payments are posted correctly in the core processing system.\\r\\n\\tScan and record consumer loan files daily; ensure all documentation is complete.\\r\\n\\tReconcile all consumer loans (direct and indirect) general ledger accounts maintained by the loan operations department.\\r\\n\\tReview daily lockbox vendor exception files and makes adjustments as needed or forward to the appropriate client.\\r\\n\\tSubmit and process insurance claims for auxiliary products such as life and disability claims.\\r\\n\\tBack up to various loan operation positions.\\r\\n\\tEnsure confidentiality within all areas of responsibility.\\r\\n\\tPositively promote the company, its services and products in various capacities as may be required including: meetings, conferences, community events, fund raising, public relations or other events as they may occur.\\r\\n\\tAdherence with company policies that could be amended from time to time.\\r\\n\\tFollow all procedures pertaining to the company policies of BSA, USA Patriot Act, and OFAC.&nbsp; Attend training&#39;s&nbsp;when available and to keep abreast of all information regarding changes and updates.&nbsp; Report to Management any acts of disregard to these policies.\\r\\n\\tSuccessfully complete all company required and job specific training.\\r\\n\\tPerform additional duties as required.\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"FIRST CITIZENS FEDERAL CREDIT UNION\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=937138C81B39388FA4F264B3957570A9\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"200 Mill Road\",\"addressLocality\":\"Fairhaven\",\"addressRegion\":\"MA\",\"postalCode\":2719,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\r\\nQUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent. \\r\\n\\tOne to three years residential loan operation experience preferred.\\r\\n\\tAbility to work accurately with figures.\\r\\n\\tAbility to work independently and in a team environment.\\r\\n\\tExcellent written and verbal communication skills.\\r\\n\\tMust be organized and detail oriented.\\r\\n\\tProficiency with Microsoft Office systems.\\r\\n\\tBilingual (Spanish and/or Portuguese) a plus.\\r\\n\\r\\n\\r\\nWorking Conditions\\r\\n\\r\\nThe work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job. \\r\\n\\r\\nPhysical Demands Efforts \\r\\n\\r\\nThis function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions.&nbsp; Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker&rsquo;s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.\\r\\n\\r\\nMental &amp; Visual Demands\\r\\n\\r\\nSpecific vision abilities required by this job include: close vision and ability to adjust focus\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis position typically works in an office environment.&nbsp; Noise is moderate and typical of conversations and office equipment.\\r\\n\\r\\nAmericans with Disabilities Act\\r\\n\\r\\nCoastal Outsourced Solutions complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.&nbsp; The company will provide reasonable accommodations that do not cause an undue hardship.\\r\\n\\r\\nAdditional Notes\\r\\n\\r\\n&middot; Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.\\r\\n&middot; This job description is subject to change at any time.\\r\\n\",\"experienceRequirements\":\"\\r\\nQUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent. \\r\\n\\tOne to three years residential loan operation experience preferred.\\r\\n\\tAbility to work accurately with figures.\\r\\n\\tAbility to work independently and in a team environment.\\r\\n\\tExcellent written and verbal communication skills.\\r\\n\\tMust be organized and detail oriented.\\r\\n\\tProficiency with Microsoft Office systems.\\r\\n\\tBilingual (Spanish and/or Portuguese) a plus.\\r\\n\\r\\n\\r\\nWorking Conditions\\r\\n\\r\\nThe work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job. \\r\\n\\r\\nPhysical Demands Efforts \\r\\n\\r\\nThis function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions.&nbsp; Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker&rsquo;s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.\\r\\n\\r\\nMental &amp; Visual Demands\\r\\n\\r\\nSpecific vision abilities required by this job include: close vision and ability to adjust focus\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis position typically works in an office environment.&nbsp; Noise is moderate and typical of conversations and office equipment.\\r\\n\\r\\nAmericans with Disabilities Act\\r\\n\\r\\nCoastal Outsourced Solutions complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.&nbsp; The company will provide reasonable accommodations that do not cause an undue hardship.\\r\\n\\r\\nAdditional Notes\\r\\n\\r\\n&middot; Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.\\r\\n&middot; This job description is subject to change at any time.\\r\\n\",\"industry\":\"Banking\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<div>\r\n<h1 style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><strong>QUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS</strong></span></span></span></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">High school diploma or equivalent. </span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">One to three years residential loan operation experience preferred.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to work accurately with figures.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to work independently and in a team environment.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Excellent written and verbal communication skills.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Must be organized and detail oriented.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Proficiency with Microsoft Office systems.</span></span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Bilingual (Spanish and/or Portuguese) a plus.</span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><u><em>Working Conditions</em></u></span></span></span></h1>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job. </span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><em><u>Physical Demands Efforts </u></em></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions.&nbsp; Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker&rsquo;s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><em><u>Mental &amp; Visual Demands</u></em></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Specific vision abilities required by this job include: close vision and ability to adjust focus</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><em><u>Work Environment</u></em></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">This position typically works in an office environment.&nbsp; Noise is moderate and typical of conversations and office equipment.</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><em><u>Americans with Disabilities Act</u></em></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Coastal Outsourced Solutions complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.&nbsp; The company will provide reasonable accommodations that do not cause an undue hardship.</span></span></span></p>\r\n\r\n<h1 style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><strong>Additional Notes</strong></span></span></span></h1>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">&middot; Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</span></span></span></p>\r\n<span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#000000;\">&middot; This job description is subject to change at any time.</span></span></span></div>\r\n",
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