CREDIT BALANCE (12427)

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    "description": "<p><strong>Job Summary:&nbsp; &nbsp;</strong> &nbsp; &nbsp; &nbsp;</p>\r\n\r\n<ul>\r\n\t<li>Pull the credit balance report daily to determine any accounts that can be quickly resolved.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n\t<li>Determine if the credit is due back to the patient or can be transferred to an existing open account.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n\t<li>Research insurance situations to determine if any actual over payment occurred or has been created due to a posting issue. If a posting issue, forwards to the posting supervisor for resolution.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp; &nbsp; &nbsp;&nbsp;</li>\r\n\t<li>Research actual insurance credits to determine if there are duplicate payments or COB issues.&nbsp; &nbsp;</li>\r\n\t<li>Work with patients and their insurance company to resolve any eligibility or COB issues.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n\t<li>For patient or insurance checks, prepare signature page with documentation for director approval.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n\t<li>Work the high dollar report and identify any potential reversals that can be resolved before month-end&nbsp;and forward results to posting supervisor and director for review.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n\t<li>Accurately and thoroughly document all pertinent events regarding the handling of the patient account.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n\t<li>Demonstrate and encourage team behavior and exceptional patient/guest experiences.&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n\t<li>Uphold and promote patient safety and quality. &nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>\r\n</ul>\r\n",
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