Associate Solutions Expert

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    "city": "Rome",
    "region": "Roma",
    "country": "Italy",
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    "departmentLabel": "Client Success",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-05-27",
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      "city": "Rome",
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      "country": "Italy",
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    "description": "<p><span style=\"font-weight: bold\">Associate Solution Expert — Pathway to Solutions Expert</span></p>\n<p><span style=\"font-weight: bold\">Client Success — Italy / Spain / Remote</span></p>\n<p><span style=\"font-weight: bold\">Accelerate Your SaaS Consulting Career. Deliver Solutions That Help Save Lives.</span></p>\n<p><br></p>\n<p><em>Note: Flexibility in location – Italian, German, and Austrian candidates will be considered.</em></p>\n<p><br></p>\n<p>At Forwood, our mission is simple and powerful: <span style=\"font-weight: bold\">eradicate workplace fatalities</span>. We partner with leading organizations in high-risk industries to deliver Critical Risk Management solutions that improve safety outcomes globally.</p>\n<p><br></p>\n<p>We’re seeking an early-career, client-facing Associate Solution Expert to drive implementation, configuration, migration, training, and adoption of Forwood solutions across Europe.</p>\n<p><br></p>\n<p>This position suits someone with initial experience in SaaS delivery, technology projects, business analysis, Customer Success, or enterprise transformation who is eager for broader exposure, accelerated growth, and meaningful impact.</p>\n<p><br></p>\n<p>At Forwood, you’ll work closely with experienced consultants, product specialists, and enterprise customers across the delivery lifecycle — from discovery and configuration through testing, training, go-live, and adoption. As your experience grows, you’ll take on more ownership, facilitate client sessions, and contribute to implementation and delivery improvements.</p>\n<p><br></p>\n<p>You do not need to be a safety expert on day one. We’ll help you build knowledge of Forwood products, methodology, and client delivery practices.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Do</span></p>\n<p>You will support onboarding, implementation, configuration, migration, training, and adoption across Forwood solutions, including Critical Risk Management+, Risk+, Compliance+, Safety+, and Forwood One.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">K</span><span style=\"font-weight: bold\">ey Responsibilities</span></p>\n<ul>\n<li>Support discovery workshops and capture client requirements, workflows, risks, and success criteria</li>\n<li>Assist with solution configuration, testing, validation, and documentation</li>\n<li>Support training, go-live, hyper-care, and adoption activities</li>\n<li>Help clients understand workflows, configuration options, and new ways of working</li>\n<li>Facilitate workshops, training sessions, and solution reviews as your experience grows</li>\n<li>Manage client follow-ups and escalate risks or blockers where required</li>\n<li>Support upgrade planning, testing, cutover, and go-live readiness</li>\n<li>Translate business requirements into scalable configuration approaches</li>\n<li>Capture client feedback, usability issues, and product improvement opportunities</li>\n<li>Contribute to implementation templates, playbooks, and enablement content</li>\n<li>Help improve onboarding, migration, and adoption processes</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">We’re Looking For</span></p>\n<ul>\n<li>Strong communication and stakeholder management skills</li>\n<li>Ability to document business requirements, workflows, and follow-ups clearly</li>\n<li>Interest in SaaS platforms, implementation, testing, training, and adoption</li>\n<li>Strong analytical thinking, problem-solving, and attention to detail</li>\n<li>Confidence working with technical and non-technical stakeholders</li>\n<li>Curiosity about SaaS, change management, client enablement, and operational improvement</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Bonus If You Have</span></p>\n<ul>\n<li>Experience or interest in safety, risk, compliance, mining, energy, construction, or heavy industry</li>\n<li>Exposure to Critical Risk Management or critical controls</li>\n<li>Experience delivering training or workshops</li>\n<li>Familiarity with CRM or Customer Success platforms</li>\n<li>Exposure to SaaS migrations, transformation programmes, or change initiatives</li>\n<li>Multilingual skills, especially Spanish, German, Italian, or other European languages</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">If you are ready to accelerate your SaaS consulting career and contribute to work that delivers real-world impact, we’d love to hear from you! </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Join us in helping organizations improve safety outcomes and move closer to a future free from workplace fatalities—by improving client adoption, accelerating go-live readiness, and reducing implementation friction.</span></p>",
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    "jobOpeningName": "Associate Solutions Expert",
    "departmentLabel": "Client Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://forwoodsafety.bamboohr.com/careers/140",
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