Customer Support Representative

{
  "content_hash": "432a9997e3f6f90f272f6e856e51d5e13de3d29dc18c3d0c2e96957f16feff30",
  "source_hash": "801886fd84574c3f56b1988667ce8cb77c214c7751a36c668991f9d87535c275",
  "last_changed_at": "2026-06-06T11:05:25.859Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Elizabethton, TN, Elizabethton, Tennessee",
    "city": "Elizabethton",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 17.25,
  "salary_min": 17.25,
  "inferred_at": "2026-06-06T19:54:46.322Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Elizabethton, TN, Elizabethton, Tennessee",
      "city": "Elizabethton",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "id": "522254",
  "job": {
    "id": "528051",
    "division": null,
    "department": {
      "id": "38797",
      "name": "Customer Service"
    },
    "requisition_id": "REQ-1195",
    "structure_custom_group_one": null
  },
  "url": "https://fidelitone.pinpointhq.com/en/postings/37ef5e70-8ff0-4129-af70-38185aeccce7",
  "path": "/en/postings/37ef5e70-8ff0-4129-af70-38185aeccce7",
  "title": "Customer Support Representative ",
  "benefits": "",
  "location": {
    "id": "30964",
    "city": "Elizabethton",
    "name": "Elizabethton, TN",
    "province": "Tennessee",
    "postal_code": "37643"
  },
  "deadline_at": null,
  "description": "<div><!--block-->The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.<br><br><strong>ESSENTIAL FUNCTIONS</strong></div><ul><li><!--block-->Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.</li><li><!--block-->Place outbound calls, following a script, to provide delivery times or set delivery appointments.</li><li><!--block-->Communicates effectively with customers to maintain positive relationships.</li><li><!--block-->Requires problem solving skills, while working within company provided guidelines.</li><li><!--block-->Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc.).</li><li><!--block-->Processes Orders, updating internal specialized database as well as client systems.</li><li><!--block-->Assists customers with scheduling, rescheduling delivery orders and return orders.</li><li><!--block-->Conducts delivery surveys as required from the client.</li><li><!--block-->Performs other related duties as assigned.</li></ul>",
  "compensation": "$17.25 / hour",
  "reporting_to": "",
  "workplace_type": "onsite",
  "benefits_header": "",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": 17.25,
  "compensation_minimum": 17.25,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<ul><li><!--block-->Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.</li><li><!--block-->Must be willing to work in a challenging, fast-paced environment.</li><li><!--block-->Must be flexible to work a different shift when necessary.</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->High school diploma or equivalent.</li><li><!--block-->Previous customer service/call center and (or) data entry experience preferred.</li><li><!--block-->Experience with warehouse management systems is helpful.</li></ul>",
  "key_responsibilities_header": "Required Skills",
  "skills_knowledge_expertise_header": "Required Experience"
}