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Home › Companies › 65c98742 5879 46e2 B220 1035a8dc2bef 19000101 000001 › Operations Support Specialist

Operations Support Specialist

65c98742 5879 46e2 B220 1035a8dc2bef 19000101 000001 · Wilmington, DE, US, Wilmington, DE; Newark, DE, US, Newark, DE · Active · $35,440–$41,694 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company65c98742 5879 46e2 B220 1035a8dc2bef 19000101 000001
TitleOperations Support Specialist
Normalized title-
Department / team-
LocationWilmington, DE, United States
Work model-
Employment typePart Time
Salary$35,440–$41,694 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company65c98742 5879 46e2 B220 1035a8dc2bef 19000101 000001
Sourcea2257e4f-0ba5-43e8-ad3a-86c47792ed2f
ATS providerADP Workforce Now Recruiting

Description

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients’ siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off ( starting at 44 days of paid leave a year ) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Summary/objective The Operations Support Specialist will be expected to assist with the following job duties, as determined by operational need and as assigned by the Operations Support Coordinator and/or DGS Practice Manager. The Operations Support Specialist must pass an annual HIPAA privacy and security training. Essential functions: Intake and Scheduling Answer phone calls, prioritize messages, and use the telephone system effectively Make reminder calls to patients before their scheduled appointments and document the outcomes Call and reschedule patients who miss their appointments and document the no call/no show process Check in patients for their behavioral health appointments and update their demographic and insurance information, verify legal guardianship if anyone other than biological parents Verify insurance coverage and inform patients of any lapses or eligibility for the DGS sliding fee scale program. Scan relevant documents, such as insurance cards, identification cards, and behavioral health records, before the end of the day Schedule intake appointment, update appointment in computer, and notify appropriate therapist; manage intake wait list and coordinate/communicate as necessary with outpatient coordinators; send letters to legal guardian when attempts to schedule an intake appointment have not been successful Prepare new patient packets for behavioral health and ensure that all new patients complete the intake assessment before their visit. Assist patients with any questions or difficulties regarding the assessment Ensure that all forms are up to date and have enough copies available. Schedule appointments for current outpatient and psychiatry clients and families; call clients who have not been seen in 60+ days, continue to monitor therapist and NP schedules to ensure they are full Maintain a courteous, helpful, and professional attitude when dealing with co-workers, patients, and their families. Respect confidentiality at all times. Front Desk Manage waiting room, check-in/check-out clients, verify current demographics and insurance, scan insurance card, collect co-pays issuing receipt and record co-pay, notify clinician/provider of client arrival Print daily schedule, notate outstanding balances, verify insurance, and confirm appointments for the following day(s) Distribute mail and incoming documentation; maintain DGS forms for the site; open/close building Medical Records Maintain chart audit and verify deficiencies; open/close clinical records/charts; monitor retention and destruction of charts; distribute deficiency reports and case reviews; copy, send, scan medical records requested by third parties; pull charts for studies and insurance company audits Copy all PBH service admission referral forms, enter into EMR, scan, and coordinator with Clinical Coordinator and DGS Billing Department General Responsibilities Uphold professional standards of treatment and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Planning & organization/time management Initiative/drive, and self-starter Collaborative Team Member, Strong Interpersonal skills/relationships/teamwork Judgment/decision making/problem solving Adaptability/continuous improvement/flexibility Commitment and willingness to professional growth and development Supervisory responsibilities: None Work environment: Office-based Physical demands: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Travel required: Minimal, may be asked to travel between sites on occasion Minimum qualifications: High school diploma or general education degree (GED); or at least three months’ related experience and/or training; or equivalent combination of education and experience. Ability to prioritize tasks and handle multiple assignments simultaneously Ability to maintain confidentiality Preferred qualifications: Medical records and medical scheduling experience EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Full job record

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Board IDa2257e4f-0ba5-43e8-ad3a-86c47792ed2f
Provideradp_workforcenow
Provider Job Key564987
TitleOperations Support Specialist
Normalized Title—
Statusactive
Activeyes
Location TextWilmington, DE, US, Wilmington, DE; Newark, DE, US, Newark, DE
Department—
Team—
Employment Typepart_time
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CountryUnited States
RegionDE
CityWilmington
Salary Raw35439.55 To 41693.59 (USD) Annually
Salary Min35,439.55
Salary Max41,693.59
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First Seen At2026-06-02 08:39:35Z
Last Seen At2026-06-06 12:17:34Z
Last Checked At2026-06-06 12:17:34Z
Last Changed At2026-06-06 12:17:34Z
Inactive At—
Source Posted At2026-06-01 17:51:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p id=\"isPasted\"><strong><u><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">About Delaware Guidance Services</span></u></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. &nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color: rgb(0, 0, 0); border: 1pt none windowtext; padding: 0in; font-size: 14px; font-family: arial, sans-serif;\">Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS&rsquo; 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises.</span><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients&rsquo; siblings, caregivers, classmates, and peers. &nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><strong><u>Why Work at Delaware Guidance Services?&nbsp;</u></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:0in;margin-left:0in;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:0in;margin-left:0in;background:white;'><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Competitive Compensation</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Incentive Pay for Specific Roles</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Generous Paid Time Off (<em>starting at 44 days of paid leave a year</em>)</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Up to 6% Annual Contribution to Your Retirement Fund</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Free Professional Development Opportunities</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Medical, Dental and Vision Insurance&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\"><span style=\"color: rgb(0, 0, 0);\">Life and Long-term Disability Insurance</span></li></ul><p style='box-sizing: inherit; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></p><div><div><div><div><em><strong>Position Highlights:</strong></em><ul><li style=\"font-weight: bold;\"><strong>Generous benefits and time off policies</strong></li><li style=\"font-weight: bold;\"><strong>Ability to work with children through a mission driven organization</strong></li></ul></div></div></div></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;' id=\"isPasted\"><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Summary/objective&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>The Operations Support Specialist will be expected to assist with the following job duties, as determined by operational need and as assigned by the Operations Support Coordinator and/or DGS Practice Manager. The Operations Support Specialist must pass an annual HIPAA privacy and security training.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Essential functions:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><em><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Intake and Scheduling</span></em></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Arial\",sans-serif;'>Answer phone calls, prioritize messages, and use the telephone system effectively</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Make reminder calls to patients before their scheduled appointments and document the outcomes</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Call and reschedule patients who miss their appointments and document the no call/no show process</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Check in patients for their behavioral health appointments and update their demographic and insurance information, verify legal guardianship if anyone other than biological parents</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Verify insurance coverage and inform patients of any lapses or eligibility for the DGS sliding fee scale program.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Scan relevant documents, such as insurance cards, identification cards, and behavioral health records, before the end of the day</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Schedule intake appointment, update appointment in computer, and notify appropriate therapist; manage intake wait list and coordinate/communicate as necessary with outpatient coordinators; send letters to legal guardian when attempts to schedule an intake appointment have not been successful</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Prepare new patient packets for behavioral health and ensure that all new patients complete the intake assessment before their visit. Assist patients with any questions or difficulties regarding the assessment</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Ensure that all forms are up to date and have enough copies available.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Schedule appointments for current outpatient and psychiatry clients and families; call clients who have not been seen in 60+ days, continue to monitor therapist and NP schedules to ensure they are full</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Maintain a courteous, helpful, and professional attitude when dealing with co-workers, patients, and their families. Respect confidentiality at all times.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><em><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><em><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Front Desk</span></em></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Manage waiting room, check-in/check-out clients, verify current demographics and insurance, scan insurance card, collect co-pays issuing receipt and record co-pay, notify clinician/provider of client arrival</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Print daily schedule, notate outstanding balances, verify insurance, and confirm appointments for the following day(s)</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Distribute mail and incoming documentation; maintain DGS forms for the site; open/close building</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><em><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Medical Records</span></em></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Maintain chart audit and verify deficiencies; open/close clinical records/charts; monitor retention and destruction of charts; distribute deficiency reports and case reviews; copy, send, scan medical records requested by third parties; pull charts for studies and insurance company audits</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Copy all PBH service admission referral forms, enter into EMR, scan, and coordinator with Clinical Coordinator and DGS Billing Department</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><em><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>General Responsibilities</span></em></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Uphold professional standards of treatment and the mission of the organization</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Maintain a quality code of conduct, ethics and professionalism</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Provide goal-directed and team-oriented services</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Communicate effectively and professionally with all stakeholders</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Competencies/ Capabilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Planning &amp; organization/time management</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Initiative/drive, and self-starter</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Collaborative Team Member, Strong Interpersonal skills/relationships/teamwork</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Judgment/decision making/problem solving</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Adaptability/continuous improvement/flexibility</span></li><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Commitment and willingness to professional growth and development</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Supervisory responsibilities: </span></strong><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;font-weight:normal;'>None</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;font-weight:normal;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Work environment: </span></strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Office-based</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Physical demands:&nbsp;</span></strong></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Prolonged periods of sitting at a desk and working on a computer&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Must be able to lift up to 15 pounds at times</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Travel required: </span></strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Minimal, may be asked to travel between sites on occasion</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Minimum qualifications:</span></strong></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Arial\",sans-serif;'>High school diploma or general education degree (GED); or at least three months&rsquo; related experience and/or training; or equivalent combination of education and experience.</span></li><li><span style=\"font-size:15px;color:windowtext;\">Ability to prioritize tasks and handle multiple assignments simultaneously</span></li><li><span style=\"font-size:15px;color:windowtext;\">Ability to maintain confidentiality</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Preferred qualifications:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:0.25in;\"><li style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;'>Medical records and medical scheduling experience</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin:0in;color:black;'><span style=\"font-size:15px;color:windowtext;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>EEO:&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions<em>.</em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Other duties:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;</span></p><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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