Front Desk Supervisor

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    "html_title": "Gravity Haus - Front Desk Supervisor",
    "description_html": "<p>Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor (Haus Experience Supervisor) to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Front Desk Operations</strong></p><ul><li>Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications.</li><li>Ensure the team follows all service protocols and hospitality standards.</li><li>Monitor and manage room blocking, special requests, early arrivals, and VIP needs.</li><li>Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks.</li><li>Assist with billing questions, corrections, and resolution of guest issues.</li><li>Maintain a welcoming, organized, and efficient lobby and front desk environment.</li></ul><p><strong>Team Leadership &amp; Training</strong></p><ul><li>Assist in hiring, onboarding, supervising, and training Front Desk Specialists.</li><li>Help create staffing schedules based on business needs.</li><li>Conduct coaching conversations, performance feedback, and disciplinary actions as needed.</li><li>Support team development, morale, and alignment with company standards.</li></ul><p><strong>Guest Experience</strong></p><ul><li>Deliver anticipatory, high-touch guest service throughout the stay.</li><li>Support pre-arrival planning and communications to personalize each visit.</li><li>Help resolve escalated guest concerns with professionalism and empathy.</li><li>Promote hotel services, amenities, and local recommendations.</li></ul><p><strong>Cross-Department Collaboration</strong></p><ul><li>Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests.</li><li>Coordinate with Maintenance for timely resolution of in-room issues.</li><li>Support F&amp;B, Membership, and Events teams to provide seamless experiences across the property.</li></ul><p><strong>Member Support&nbsp;</strong></p><ul><li>Introduce guests to Gravity Haus membership benefits and community events.</li><li>Prepare personalized member welcome notes, VIP touches, and itineraries.</li><li>Assist local and visiting members with questions, access, or amenity usage.</li><li>Uphold community standards and ensure a safe, welcoming space for all members.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>2+ years of hotel front desk or hospitality experience preferred.</li><li>Prior supervisory experience is a plus but not required with strong leadership qualities.</li><li>Strong communication skills and comfort using hotel/PMS platforms.</li><li>A guest-first mindset and genuine enthusiasm for hospitality.</li><li>Thrive in a fast-paced environment and solve problems calmly and creatively.</li><li>Build strong working relationships across departments and collaborate naturally.</li><li>Stay organized, think ahead, and manage shifting priorities with ease.</li><li>Inspire teamwork and help others grow through coaching and real-time feedback.</li><li>Ability to work a flexible schedule including weekends and holidays.</li><li>Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).</li><li>A passion for the outdoors, wellness, and a sustainable lifestyle.</li></ul><p>Physical Requirements</p><ul><li>Ability to stand for extended periods.</li><li>Ability to lift up to 50 lbs occasionally.</li><li>Flexibility to work weekends, holidays, and varying shifts as needed.</li></ul><p><strong>About Gravity Haus</strong></p><p>Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p><br></p><p>At the heart of everything we do are our core values, which guide our culture, service, and growth:</p><ul><li>Keep Growing</li><li>Bring Others Along</li><li>Create Powerful Moments</li><li>Be “All-In” + Go the Distance</li><li>Make it Better than You Found It</li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br></p><p><strong>What We Can Offer You</strong></p><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p>",
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      "datePosted": "2026-05-20T15:17:05-05:00",
      "description": "<p>Description</p><p>Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor (Haus Experience Supervisor) to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.</p><p><br/></p><p><strong>Key Responsibilities</strong></p><p><br/></p><p><strong>Front Desk Operations</strong></p><ul><li>Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications.</li><li>Ensure the team follows all service protocols and hospitality standards.</li><li>Monitor and manage room blocking, special requests, early arrivals, and VIP needs.</li><li>Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks.</li><li>Assist with billing questions, corrections, and resolution of guest issues.</li><li>Maintain a welcoming, organized, and efficient lobby and front desk environment.</li></ul><p><strong>Team Leadership & Training</strong></p><ul><li>Assist in hiring, onboarding, supervising, and training Front Desk Specialists.</li><li>Help create staffing schedules based on business needs.</li><li>Conduct coaching conversations, performance feedback, and disciplinary actions as needed.</li><li>Support team development, morale, and alignment with company standards.</li></ul><p><strong>Guest Experience</strong></p><ul><li>Deliver anticipatory, high-touch guest service throughout the stay.</li><li>Support pre-arrival planning and communications to personalize each visit.</li><li>Help resolve escalated guest concerns with professionalism and empathy.</li><li>Promote hotel services, amenities, and local recommendations.</li></ul><p><strong>Cross-Department Collaboration</strong></p><ul><li>Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests.</li><li>Coordinate with Maintenance for timely resolution of in-room issues.</li><li>Support F&B, Membership, and Events teams to provide seamless experiences across the property.</li></ul><p><strong>Member Support </strong></p><ul><li>Introduce guests to Gravity Haus membership benefits and community events.</li><li>Prepare personalized member welcome notes, VIP touches, and itineraries.</li><li>Assist local and visiting members with questions, access, or amenity usage.</li><li>Uphold community standards and ensure a safe, welcoming space for all members.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>2+ years of hotel front desk or hospitality experience preferred.</li><li>Prior supervisory experience is a plus but not required with strong leadership qualities.</li><li>Strong communication skills and comfort using hotel/PMS platforms.</li><li>A guest-first mindset and genuine enthusiasm for hospitality.</li><li>Thrive in a fast-paced environment and solve problems calmly and creatively.</li><li>Build strong working relationships across departments and collaborate naturally.</li><li>Stay organized, think ahead, and manage shifting priorities with ease.</li><li>Inspire teamwork and help others grow through coaching and real-time feedback.</li><li>Ability to work a flexible schedule including weekends and holidays.</li><li>Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).</li><li>A passion for the outdoors, wellness, and a sustainable lifestyle.</li></ul><p>Physical Requirements</p><ul><li>Ability to stand for extended periods.</li><li>Ability to lift up to 50 lbs occasionally.</li><li>Flexibility to work weekends, holidays, and varying shifts as needed.</li></ul><p><strong>About Gravity Haus</strong></p><p>Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p><br/></p><p>At the heart of everything we do are our core values, which guide our culture, service, and growth:</p><ul><li>Keep Growing</li><li>Bring Others Along</li><li>Create Powerful Moments</li><li>Be “All-In” + Go the Distance</li><li>Make it Better than You Found It</li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br/></p><p><strong>What We Can Offer You</strong></p><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p>",
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    "PublishedDate": "2026-05-06T15:47:45-05:00",
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