Customer Service Specialist – APAC

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Taiwan - Taoyuan City - EUR",
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    "country": "Taiwan - Taoyuan City - EUR",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T07:47:01.500Z",
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{
  "id": "2340886",
  "name": "Customer Service Specialist – APAC",
  "office": "Taiwan - Taoyuan City - EUR",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-09-17T09:45:24+00:00",
  "seniority": "experienced",
  "department": "Marketing",
  "occupation": "retail_customer_service",
  "subcompany": "CENTOGENE Germany GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your Responsibilities",
      "value": "<ul><li>Act as the first-line contact for customer inquiries, providing professional and timely support via phone, email, and online systems.</li><li>Support physicians, hospitals, and research partners with test ordering, sample logistics, and reporting processes.</li><li>Ensure smooth communication between clients in APAC and global teams, particularly HQ in Germany.</li><li>Manage case documentation, track service tickets, and update records in CENTOGENE’s internal systems (CRM, LIMS, etc.).</li><li>Provide guidance on test catalog, sample requirements, and logistics procedures.</li><li>Handle complaints and escalations in line with company policies, ensuring customer satisfaction.</li><li>Collaborate with cross-functional teams (sales, logistics, laboratory operations, and IT) to resolve client issues.</li><li>Prepare regular service reports and feedback summaries to improve customer experience.</li><li>Support training and onboarding for new customer service team members as the APAC office grows.</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li>Bachelor’s degree in Life Sciences, Healthcare, Business Administration, or related field.</li><li>At least 5 years of experience in customer service or client-facing roles (preferably in healthcare, diagnostics, or biotech).</li><li>Strong communication skills in Mandarin Chinese and English (written and spoken).</li><li>Excellent problem-solving and multitasking abilities.</li><li>Familiarity with customer management systems (CRM, LIMS, ERP) is highly desirable.</li><li>Detail-oriented with a customer-first mindset.</li></ul>Preferred / Plus:<ul><li>Experience in the healthcare or diagnostics industry.</li><li>Familiarity with LDT regulations and laboratory workflows.</li><li>Experience working in an international or cross-cultural environment.</li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul><li>Competitive compensation and benefits package.</li><li>Opportunity to support the growth of CENTOGENE’s first APAC operations in Taiwan.</li><li>Work in a dynamic, international, and mission-driven environment.</li><li>Professional development and career advancement opportunities.</li><li>Collaboration with global experts in genetics, bioinformatics, and diagnostics.</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Regular Employee"
}