IT Specialist

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    "html_title": "PCRK Group - IT Specialist",
    "description_html": "<p>We operate as a <strong>leading multi-unit Massage Envy franchisee</strong>, managing over 130 locations within a nationally recognized wellness brand. Our organization relies on a stable, secure, and scalable technology environment to support spa operations, employee productivity, and business continuity across all locations.</p><p><br></p><p>We are seeking an experienced and proactive <strong>IT Specialist</strong> to join our dynamic IT team. This role is responsible for providing technical support across a broad range of systems and technologies, including end-user devices, Microsoft 365, point-of-sale systems, networking, security systems, audio systems, and location-based technology infrastructure.&nbsp;</p><p><em><strong>The ideal candidate combines strong technical troubleshooting skills with a customer-focused mindset and a passion for continuous improvement through process automation and documentation.</strong></em></p><p><br></p><p><u><strong>Key Responsibilities:</strong></u></p><p><br></p><h3><strong>Technical Support &amp; Troubleshooting</strong></h3><ul><li>Provide Tier 1 and Tier 2 technical support for end users across corporate and spa locations.</li><li>Troubleshoot and resolve hardware, software, operating system, and application issues.</li><li>Manage and resolve IT support tickets within established service-level expectations.</li><li>Support and maintain Microsoft 365, Windows operating systems, printers, workstations, point-of-sale systems, payment processing devices, and other peripheral hardware.</li><li>Troubleshoot and coordinate with third-party vendors to resolve issues related to overhead music, alarm systems, security camera systems, and all other issues that cannot be handled remotely.</li><li>Provide remote support to employees and managers across multiple locations.</li><li>Diagnose and resolve network connectivity issues involving internet, Wi-Fi, and local network infrastructure.</li></ul><h3><strong>Process Improvement &amp; Automation</strong></h3><ul><li>Contribute to the ongoing optimization and automation of the ITSM ticketing platform, including workflow automation, ticket routing, SLA management, canned responses, and self-service capabilities.</li><li>Identify opportunities to reduce manual processes through automation and system integrations; implement as appropriate.</li><li>Develop and maintain ITSM documentation, standard operating procedures, and knowledge base articles to improve service delivery and consistency.</li><li>Assist with technology projects, system deployments, and process improvement initiatives.</li></ul><h3><strong>Compliance &amp; Administration</strong></h3><ul><li>Document technical issues, resolutions, and system changes accurately.</li><li>Document policies, procedures, and processes as appropriate and required.</li><li>Escalate complex issues to senior IT staff or external vendors when appropriate.</li><li>Ensure compliance with company IT policies, security standards, and operational procedures.</li><li>Participate in asset management, equipment lifecycle tracking, and inventory management.</li><li>Assist with onboarding and offboarding activities, including account provisioning and device deployment.</li></ul>",
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      "datePosted": "2026-06-04T17:46:27-05:00",
      "description": "<p>Description</p><p>We operate as a <strong>leading multi-unit Massage Envy franchisee</strong>, managing over 130 locations within a nationally recognized wellness brand. Our organization relies on a stable, secure, and scalable technology environment to support spa operations, employee productivity, and business continuity across all locations.</p><p><br/></p><p>We are seeking an experienced and proactive <strong>IT Specialist</strong> to join our dynamic IT team. This role is responsible for providing technical support across a broad range of systems and technologies, including end-user devices, Microsoft 365, point-of-sale systems, networking, security systems, audio systems, and location-based technology infrastructure. </p><p><em><strong>The ideal candidate combines strong technical troubleshooting skills with a customer-focused mindset and a passion for continuous improvement through process automation and documentation.</strong></em></p><p><br/></p><p><u><strong>Key Responsibilities:</strong></u></p><p><br/></p><h3><strong>Technical Support & Troubleshooting</strong></h3><ul><li>Provide Tier 1 and Tier 2 technical support for end users across corporate and spa locations.</li><li>Troubleshoot and resolve hardware, software, operating system, and application issues.</li><li>Manage and resolve IT support tickets within established service-level expectations.</li><li>Support and maintain Microsoft 365, Windows operating systems, printers, workstations, point-of-sale systems, payment processing devices, and other peripheral hardware.</li><li>Troubleshoot and coordinate with third-party vendors to resolve issues related to overhead music, alarm systems, security camera systems, and all other issues that cannot be handled remotely.</li><li>Provide remote support to employees and managers across multiple locations.</li><li>Diagnose and resolve network connectivity issues involving internet, Wi-Fi, and local network infrastructure.</li></ul><h3><strong>Process Improvement & Automation</strong></h3><ul><li>Contribute to the ongoing optimization and automation of the ITSM ticketing platform, including workflow automation, ticket routing, SLA management, canned responses, and self-service capabilities.</li><li>Identify opportunities to reduce manual processes through automation and system integrations; implement as appropriate.</li><li>Develop and maintain ITSM documentation, standard operating procedures, and knowledge base articles to improve service delivery and consistency.</li><li>Assist with technology projects, system deployments, and process improvement initiatives.</li></ul><h3><strong>Compliance & Administration</strong></h3><ul><li>Document technical issues, resolutions, and system changes accurately.</li><li>Document policies, procedures, and processes as appropriate and required.</li><li>Escalate complex issues to senior IT staff or external vendors when appropriate.</li><li>Ensure compliance with company IT policies, security standards, and operational procedures.</li><li>Participate in asset management, equipment lifecycle tracking, and inventory management.</li><li>Assist with onboarding and offboarding activities, including account provisioning and device deployment.</li></ul><p>Requirements</p><ul><li>Minimum <strong>3 years</strong> of IT support, service desk, or technical support experience required.</li><li>Experience supporting multi-location environments preferred.</li></ul><p><strong>Certifications:</strong></p><ul><li>CompTIA A+, Network+, Security+, ITIL, or similar industry certifications preferred.</li></ul><p><u><strong>Work Environment:</strong></u></p><ul><li>Remote position with occasional travel as needed to support spa locations and technology projects.</li><li> Must have a reliable internet connection and dedicated workspace.</li><li>Ability to participate in an on-call rotation or provide after-hours support when necessary. </li><li><strong>Pay: </strong>$60,000 - $65,000 Annually DOE</li><li><strong>Full Benefits:</strong> Medical, Dental, Vision </li><li><strong>Other Ancillary Benefits: </strong>401K , pet insurance & more</li></ul>",
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    "requirements_text": "Minimum 3 years of IT support, service desk, or technical support experience required.\n Experience supporting multi-location environments preferred.\n Certifications:\n CompTIA A+, Network+, Security+, ITIL, or similar industry certifications preferred.\n Work Environment:\n Remote position with occasional travel as needed to support spa locations and technology projects.\n Must have a reliable internet connection and dedicated workspace.\n Ability to participate in an on-call rotation or provide after-hours support when necessary.\n Pay: $60,000 - $65,000 Annually DOE\n Full Benefits: Medical, Dental, Vision\n Other Ancillary Benefits: 401K , pet insurance & more"
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