Patient Services Representative Medical

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    "requisitionDescription": "<div><div><div><div><p id=\"isPasted\">Primary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health center&rsquo;s core values.<strong>&nbsp;</strong> Under the direct supervision of the Clinic Manager, the Patient Services Representative (PSR) is responsible for providing a high level of customer service to Camino&rsquo;s patients, community partners, and other health center employees. &nbsp;The PSR is responsible for effectively communicating with patients for the purpose of obtaining and relaying accurate information needed for processing their medical visit. &nbsp;The PSR is charged with answering phone calls from patients and the community and appropriately processing each request. &nbsp;The PSR is responsible for processing medical records and other patient related documents. &nbsp; The PSR uses the health center&rsquo;s electronic health record (EHR) and electronic workflow processes to conduct their work. &nbsp; &nbsp; &nbsp;&nbsp;</p><p>Ensure that the core values of Camino Health Center &ndash; dignity, excellence, service and justice are carried out within daily tasks.</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"714\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Essential Function&nbsp;</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Communication&nbsp;</strong></p><ul type=\"disc\"><li>Communicates with clients and patients in a respectful manner that creates and sustains positive working relationships.</li><li>Welcomes patients and verifies appointment time and type.</li><li>Assists patients and caretakers with the completion of medical history forms as needed.</li><li>Verifies patient eligibility to participate in public programs.</li><li>Addresses patient questions concerning services or method of payment.</li><li>Administers the Certification of Income form and documents sliding fee schedule eligibility.</li><li>Explains insurance coverage.</li><li>Schedules patient appointments.</li><li>Answers all incoming calls in a timely manner and responds appropriately, in a manner that conveys the health center&rsquo;s core values.</li><li>Provides information for special needs.</li><li>Makes simple referrals to other agencies.</li><li>Calls patients to remind them of their upcoming appointments.</li></ul><p>&nbsp;</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Documentation and Patient Flow&nbsp;</strong></p><ul type=\"disc\"><li>Accurately checks-in and acknowledges patients in the EHR.</li><li>Collects demographic and health information needed to facilitate the patient encounter.</li><li>Accurately enters registration information for new patients and updates for established patients in the EHR.</li><li>Ensures patient registration information forms are complete and signed.</li><li>Ensures the annual update to the Certification of Income form is completed and accurately documented in the EHR. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Collects insurance cards and MSN acceptance letters when applicable.</li><li>Accurately collects and documents co-payments, nominal fees and sliding fees.</li><li>Discusses account balances and asks for past due payments.</li><li>Provides patients with a statement of charges and payments.</li><li>Reconciles cash collected daily and ensures that money has been secured in the safe.</li><li>Obtains consent for treatment for all family members.</li><li>Accurately completes all forms required for eligibility certification for public programs, including but not limited to CDP, CHDP, and CAIR.</li><li>As appropriate, informs other health center team members of any specific patient needs.&nbsp;</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Medical Records</strong></p><ul><li>Monitors electronic fax queues and accurately e-files documents.</li><li>Distributes correspondence to Provider&rsquo;s bins from e-fax queue.</li><li>Reviews Medical Records message queue and using standard protocols, acts on each item accurately and in a timely manner.</li><li>Answers medical records phone calls and retrieves voice messages and acts on each consistent with standard protocols.</li><li>Facilitates the release of medical records in a manner consistent with health center policies and applicable HIPAA regulations.</li><li>Assists Medical Assistants with obtaining medical records as requested.</li></ul></td></tr></tbody></table><p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></p><p><br></p><p><strong>Minimum Position Qualifications:&nbsp;</strong></p><ul type=\"disc\"><li><strong>Education:</strong> High school graduate or GED</li><li><strong>Experience / Training:</strong> Bilingual English/Spanish; Excellent customer service skills</li></ul><p><strong>Preferred Position Qualifications:</strong></p><ul><li><strong>Experience / Training:</strong>&nbsp; One year clinical/medical front office experience preferred; experience using an electronic health record</li></ul></div></div></div></div>\n",
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