Copy of Desktop Support Technician

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      "role": "<meta><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><span style=\"white-space:pre-wrap;\">ATS is seeking a proactive and customer-focused Desk Support Technician II to join our dynamic IT team. In this hands-on, on-site role, you will be the first point of contact for users, providing essential infrastructure support to internal and external clients. Your primary responsibilities will include managing IT service requests, troubleshooting technical issues, and collaborating closely with team members on global projects. Complex issues will be escalated to senior engineers as needed, ensuring seamless service and high user satisfaction.</span></p><p style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.</span><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Provide proactive maintenance of systems, technical support and guidance of client network and systems.&nbsp;&nbsp;</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Ability to work as part of a team to solve problems.&nbsp;</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Manages system back-up and recovery solutions.</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Perform troubleshooting analysis of desktop applications, servers and network components.</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Monitors system performance and implement tuning as needed.</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Participates in developing and maintaining technical documentation associated with customer systems. Follow department procedures for successful incident management.</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices.</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Participate in on-call rotation as required.</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Additional requirements may exist if the offer of employment is extended</span><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">&nbsp;</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;color:rgb(0,0,0);font-size:10pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Bachelor’s degree in a related field or equivalent work experience.</span><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">At least 5 years prior experience either in consulting or a managed services environment</span><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">MCSE / CCNP or progress toward MCSE / CCNP </span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">At least 1 year of experience in windows Server with Active Directory</span><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">At least 1 Year of experience with Office 365 and Azure, Microsoft Exchange and SharePoint Online&nbsp;</span><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">At least 1 year of experience with Routers and routing protocols</span><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">&nbsp;</span></li></ul>",
      "company": "<meta><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About American Technology Services LLC</strong></b></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:18pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><span style=\"color:rgb(128,130,133);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">American Technology Services (ATS) started in 1994 with the same mission as today,</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><b><strong style=\"color:rgb(126,188,65);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"color:rgb(128,130,133);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">– the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our “corporate knowledge” about our clients’ IT operations helps our clients perform at a higher level.</span></p>"
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