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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><strong>Job Description: Ecommerce Customer Service Specialist</strong></p><p><strong>Reports To:</strong> Ecommerce / Ring Center Manager<br><strong>Direct Reports:</strong> None</p><p><strong>Position Summary</strong></p><p>The Ecommerce Customer Service Specialist is responsible for delivering an exceptional, seamless customer experience across digital and phone channels while supporting online sales and in-store traffic. This role manages ecommerce order fulfillment, custom order entry, sales via phone/chat/email, customer complaints, and fraud prevention, ensuring orders are processed accurately and shipped on time. The specialist also collaborates with internal teams to maintain operational efficiency and uphold the brand&rsquo;s high standards.</p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Experience, Sales &amp; Complaint Management</strong></p><ul type=\"disc\"><li>Sell products and services to customers over the phone, chat, and email, providing guidance and recommendations to meet their needs.</li><li>Accurately input custom orders, ensuring all specifications are captured correctly.</li><li>Handle customer inquiries and complaints with empathy and professionalism, actively listening, documenting concerns accurately, and determining whether issues can be resolved immediately or require escalation.</li><li>Maintain a guest-first mindset in all interactions, reinforcing brand loyalty and satisfaction.</li></ul><p><strong>Ecommerce Order Fulfillment &amp; Operations</strong></p><ul type=\"disc\"><li>Process online orders end-to-end, including reviewing, fulfilling, and completing orders within established timelines.</li><li>Pull merchandise from multiple store locations as needed, coordinating with store teams to determine the best fulfillment method.</li><li>Prepare receipts, shipping documentation, and carrier labels accurately.</li><li>Pack and ship orders from the Home Office in accordance with brand standards and service-level expectations.</li><li>Monitor ecommerce orders for irregularities, verify order details, and escalate suspected fraud to the appropriate teams.</li><li>Ensure accurate inventory handling and documentation throughout the fulfillment process.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul type=\"disc\"><li>Collaborate cross-functionally with internal departments, including Stores, Merchandising, Operations, and Logistics, to ensure timely and accurate order fulfillment, issue resolution, and sales support.</li><li>Communicate customer feedback and trends to leadership and relevant departments to improve processes and customer experience.</li></ul><p><strong>Brand &amp; Culture</strong></p><ul type=\"disc\"><li>Represent the brand with professionalism, consistency, and adherence to company values.</li><li>Maintain open, respectful communication with teammates and leadership.</li><li>Support a positive, accountable, and collaborative team culture.</li></ul><p><strong>Qualifications &amp; Skills</strong></p><ul type=\"disc\"><li>1+ year of customer service or sales experience (luxury retail preferred)</li><li>1+ year experience with Salesforce CRM preferred</li><li>Strong multitasking, follow-up, and organizational skills</li><li>Guest-first mindset with strong attention to detail</li><li>Experience with custom order entry and ecommerce sales via phone, chat, or email</li><li>Familiarity with sales and ecommerce platforms (Oracle, Salesforce, Magento, or similar) preferred</li><li>Flexible schedule, including evenings, weekends, and holidays</li><li>Excellent verbal and written communication skills</li></ul></div></div></div>\n<br/>PT Monday - Friday",
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