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MCC Service Representative

51c37692 2a31 4483 9a40 7d4bf5fe276f 19000101 000001 · , US, Medford, · Active · $24–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company51c37692 2a31 4483 9a40 7d4bf5fe276f 19000101 000001
TitleMCC Service Representative
Normalized title-
Department / team-
LocationUS, United States
Work model-
Employment typeFull Time
Salary$24–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 51c37692 2a31 4483 9a40 7d4bf5fe276f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in US.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company51c37692 2a31 4483 9a40 7d4bf5fe276f 19000101 000001
Source0fbb273f-bbbf-4e27-8104-aba113b9b6ce
ATS providerADP Workforce Now Recruiting

Description

Department: Member Contact Center Reports To: Member Contact Center Manager I Classification: Non-Exempt About Rogue Credit Union : Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Role : Provides Exceptional Experiences by identifying each individual member's unique financial need, and appropriately suggesting products and services that will meet or exceed those needs. Delivers unsurpassed service that builds long-term member loyalty while effectively handling member's transactions. Essential Functions & Responsibilities : 55% Assists members via phone and email with their membership and account need; including but not limited to opening and/or closing memberships, Certificates, and Consumer Loans. 15% Review and analyze member’s financial situation with the ability to provide education and solutions that meet the member needs. Consistently promotes member participation by effectively cross-selling credit union products and services. 15% Responds to members requests, questions, and concerns. Takes ownership by finding the appropriate solution with timely follow through. 5% Maintains member records, prepares files and other member documents while maintaining the highest level of confidentiality. 5% Assists with specific branch opening and closing duties. 5% Proactively performs other duties as needed or assigned. Knowledge & Skills : Experience : Three years to five years of similar or related experience. Education : A high school education or GED. Interpersonal Skills : A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills : Excellent communication skills - verbal, written and listening. Needs-based sales ability. Good organizational and time management skills with the ability to work under occasional pressure. Good eye for detail and quality. Strong computer and 10-key calculator skills. Ability to work as a team player and adapt to Rogue's culture. Physical Requirements : Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using a computer. Regular talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more. Work Environment : Normal workday with occasional overtime. Will require working Saturdays and a rotating flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery. Disclaimer : Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295. This Job Description is not a complete statement of all duties and responsibilities comprising the position .

Full job record

Job ID2a89eabe3770906fa684f1070479cb216e85c8b1
Org ID4086e49c-7e51-48ad-a6a3-2f9360b359d2
Source ID0fbb273f-bbbf-4e27-8104-aba113b9b6ce
Board ID0fbb273f-bbbf-4e27-8104-aba113b9b6ce
Provideradp_workforcenow
Provider Job Key593734
TitleMCC Service Representative
Normalized Title—
Statusactive
Activeyes
Location Text, US, Medford,
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
Region—
CityUS
Salary Raw23.92 To 29.90 (USD) Hourly
Salary Min23.92
Salary Max29.9
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=51c37692-2a31-4483-9a40-7d4bf5fe276f&ccId=19000101_000001&lang=en_US&type=JS&jobId=593734&jwId=9202918580990_1
First Seen At2026-06-06 13:08:50Z
Last Seen At2026-06-06 13:08:50Z
Last Checked At2026-06-06 13:08:50Z
Last Changed At2026-06-06 13:08:50Z
Inactive At—
Source Posted At2026-06-05 20:09:00Z
Source Updated At—
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Event Fields
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><p><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Department:</span></strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;Member Contact Center<br><strong>Reports To:&nbsp;</strong>Member Contact Center Manager I<br><strong>Classification:</strong> Non-Exempt</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' id=\"isPasted\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong><u>About Rogue Credit Union</u></strong>:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;' id=\"isPasted\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong><u>Role</u></strong>:&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Provides Exceptional Experiences by identifying each individual member&#39;s unique financial need, and appropriately suggesting products and services that will meet or exceed those needs. Delivers unsurpassed service that builds long-term member loyalty while effectively handling member&#39;s transactions.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong><u>Essential Functions &amp; Responsibilities</u></strong>:&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">55%&nbsp; &nbsp;Assists members via phone and email with their membership and account need; including but not limited to opening and/or closing memberships, Certificates, and Consumer Loans.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">15%&nbsp; &nbsp;Review and analyze member&rsquo;s financial situation with the ability to provide education and solutions that meet the member needs. Consistently promotes member participation by effectively cross-selling credit union products and services.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">15%&nbsp; &nbsp;Responds to members requests, questions, and concerns. Takes ownership by finding the appropriate solution with timely follow through.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">5% &nbsp; &nbsp; Maintains member records, prepares files and other member documents while maintaining the highest level of confidentiality.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">5% &nbsp; &nbsp; Assists with specific branch opening and closing duties.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">5%&nbsp; &nbsp; &nbsp;Proactively performs other duties as needed or assigned.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong><u>Knowledge &amp; Skills</u></strong>:&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Experience</strong>: Three years to five years of similar or related experience.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Education</strong>: A high school education or GED.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Interpersonal Skills</strong>: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Other Skills</strong>: Excellent communication skills - verbal, written and listening. Needs-based sales ability. Good organizational and time management skills with the ability to work under occasional pressure. Good eye for detail and quality. Strong computer and 10-key calculator skills. Ability to work as a team player and adapt to Rogue&#39;s culture.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Physical Requirements</strong>: Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using a computer. Regular talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Work Environment</strong>: Normal workday with occasional overtime. Will require working Saturdays and a rotating flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery. &nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Disclaimer</strong>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295. &nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>This Job Description is not a complete statement of all duties and responsibilities comprising the position</strong>.</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><br></p></div></div></div>\n",
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