Supervisor, Office

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    "ExternalDescriptionStr": "<div id=\"Data\">Primary Responsibility :<br><br>Supervise employees and coordinate the day to day activities of a department or small facility. In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints.<br><br>What You’ll Do :<br><br>• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.<br>• Monitor inventory levels and requisition or purchase supplies as needed.<br>• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.<br>• Resolve customer complaints and answer customers' questions regarding policies and procedures.<br>• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.<br>• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.<br>• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.<br>• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.<br>• Evaluate employee performance and prepare performance appraisals.<br>• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.<br>• Assess training needs of staff and arrange for or provide appropriate instruction.<br><br><br>What Experience and Education You Need :<br><br>• HS diploma or GED<br>• 3+ years of related experience<br>• Strong customer service orientation with high sense of urgency in meeting objectives and deadlines.<br>• Ability to use Company Software, Microsoft Office&nbsp;<br><br>Physical Requirements :<br><br>• Requires the ability to sit for long periods of time, with frequent interruptions<br>• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending<br>• Requires manual dexterity with normal hand and finger movements for typical office work<br>• Talking, hearing, and seeing are important elements of completing assigned tasks<br>• May require travel by automobile and airplane up for business<br>• May require a visit facility operations in temperatures at or below freezing<br>• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds<br>• Requires the use of various electronic tools<br>• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes<br>• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management<br><br>The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $58,500 - $73,000 annually. Rate may vary based on work location.”<br><br>Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.<br>EOE/AA M/F/D/V DFW.</div>",
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