Customer Support Officer (Dutch/Flemish & French)

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  "last_changed_at": "2026-05-30T05:47:05.114Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Tas-Sliema, Malta, TPO 0001, Malta",
    "city": "Tas-Sliema",
    "region": "Malta",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:54.293Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tas-Sliema, Malta, TPO 0001, Malta",
      "city": "Tas-Sliema",
      "region": "Malta",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

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  "list_job": {
    "id": "189",
    "isRemote": null,
    "location": {
      "city": "Tas-Sliema",
      "state": "Malta"
    },
    "atsLocation": {
      "city": null,
      "state": null,
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    "departmentId": "18996",
    "locationType": "2",
    "jobOpeningName": "Customer Support Officer (Dutch/Flemish & French)",
    "departmentLabel": "Channels and Customer Experience",
    "employmentStatusLabel": "Full-Time 40 (MT)"
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  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tas-Sliema",
      "state": "Malta",
      "postalCode": "TPO 0001",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-01-15",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">MeDirect</span> is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both <span style=\"font-weight: bold\">retail </span>and <span style=\"font-weight: bold\">corporate </span>clients, including <span style=\"font-weight: bold\">daily banking, savings, and corporate services</span>.</p>\n<p> </p>\n<p>We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Role Overview:</span></p>\n<p><span>Working closely with the Wealth Support - Manager, you will be supporting our Belgian and Dutch customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.</span><br><br><span>Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).</span></p>\n<p><br></p>\n<p><span>The selected candidate should be willing to relocate to Malta.</span></p>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">Duties and responsibilities</span></span></p>\n<ul>\n<li>Attracting new customers by answering incoming calls and responding to customer emails</li>\n<li>Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem</li>\n<li>Providing customers with information about the Bank’s products and services</li>\n<li>Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure</li>\n<li>Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Required knowledge, skills and experience</span></p>\n<ul>\n<li>Native Flemish/Dutch and French (both required) language proficiency - <span style=\"font-weight: bold\">Dutch-only speakers are also encouraged to apply.</span> </li>\n<li>Excellent verbal and written communication skills in English is a plus</li>\n<li>Previous experience in a customer service role will be considered an asset</li>\n</ul>\n<p><br></p>",
    "compensation": null,
    "departmentId": "18996",
    "locationType": "2",
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    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Officer (Dutch/Flemish & French)",
    "departmentLabel": "Channels and Customer Experience",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://medirect.bamboohr.com/careers/189",
    "employmentStatusLabel": "Full-Time 40 (MT)"
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}