Collection Expert (f/m/d) Sweden

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  "last_changed_at": "2026-06-20T07:49:43.673Z",
  "active_status": "active"
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  "language": "en",
  "location": {
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{
  "id": "2676494",
  "name": "Collection Expert (f/m/d) Sweden",
  "office": "Stockholm (Hybrid)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-17T16:02:01+00:00",
  "seniority": "experienced",
  "department": "Collection - precourt",
  "occupation": "call_center",
  "subcompany": "PAIR Finance Sweden AB",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Are you ready to change the market?",
      "value": "<div><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. We work with some of Europe's leading companies, managing debtor communication in a way that puts people first: fair, transparent, and focused on finding real solutions.</span><br><br></div><div><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">We are now looking for a <strong>Collection Expert (f/m/d)</strong> to join our growing Customer Service team, based in Stockholm or Gothenburg. In this role, you will be the go-to person for our Swedish market - handling direct consumer communication, managing relationships with clients and third parties, and keeping day-to-day collection operations running smoothly. You will work closely with experienced colleagues across Europe, with real responsibility from day one.</span></div>"
    },
    {
      "name": "Your Responsibilities:",
      "value": "<ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Step into an established Collection Expert (f/m/d) role for the Swedish market, acting as deputy to our current Collection Expert and ensuring continuity in a market that is already up and running.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Communicate directly with consumers (B2C) via phone, email, chat, and letter - handling requests with competence, empathy, and a clear focus on finding solutions.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Manage communication with clients, consumers, and third parties - including debt counselling services and attorneys - confidently and professionally across all channels.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Direct client enquiries to the right contact persons and keep operational processes running smoothly.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Maintain accurate file processing and CRM entries, and flag feedback that helps improve our technology and service delivery.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Work closely with our international management team, reporting to the Country Head Nordics and the Head of Collection in Berlin.</li></ul>"
    },
    {
      "name": "What we're looking for:",
      "value": "<ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Experience in the Swedish debt collection industry - you know the market, the regulations, and how to handle debtor communication professionally and empathetically.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A completed commercial or service-oriented vocational qualification, or a relevant academic degree.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A hands-on mentality: you are comfortable speaking directly with debtors, managing cases independently, and keeping things moving in a fast-paced environment.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A Swedish debt collection licence is a strong plus - or you are familiar with the requirements and confident working within that regulatory framework.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Fluent Swedish and English, written and spoken - both are essential for this role.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Solid MS Office skills and confidence with digital tools and CRM systems.</li></ul>"
    },
    {
      "name": "Our offer for you:",
      "value": "<ul style=\"border:0px solid;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Thriving, financially stable company</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Strong experienced international team to support and mentor you along the way, and a smooth onboarding process</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">International team of 30+ nationalities with professionals and experts</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Flat hierarchy, transparent and appreciative feedback culture, monthly all-hands meetings, annual feedback and evaluation cycle, and regular 1-on-1s with your lead</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Well-structured onboarding process as well as supportive and welcoming colleagues</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Personal learning & development budget as well as German and English language courses</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Unlimited employment contract, flexible working hours, and 28 vacation days for your work-life balance</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform to ensure your full well-being</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Fun company summer and Christmas parties as well as regular team events</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">This role is based in Stockholm or Gothenburg, and we have a hybrid working policy.</li></ul>"
    },
    {
      "name": "Who is your contact person?",
      "value": "<span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Your contact person for this position is </span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"https://www.linkedin.com/in/jasmin-baldrich-5540201a7/\">Jasmin Baldrich</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">. If you have any questions, feel free to reach out via email (</span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"mailto:[email protected]\">[email protected]</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">) - we are looking forward to hearing from you!</span><br style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">For more information about PAIR Finance and career opportunities, please visit our </span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"https://www.pairfinance.com/\">website</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> and our </span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"https://www.pairfinance.com/karriere/\">careers</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> page.</span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Collection International"
}