Supportive Housing & Shelter Supervisor- Regular Full-Time/Part-Time

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    "location": {
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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Smithers Community Services Association</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\">For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Our work is guided by a commitment to <span style=\"font-weight: bold\">being client-centered, accessible, inclusive, trauma-informed, and accountable</span>. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.</span></p>\n<p><span style=\"font-size: 12pt\">If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">PROGRAM: </span>Goodacre Place Supportive Housing &amp; Shelters</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">POSITION: </span>Supportive Housing &amp; Shelter Supervisor</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">JOB TYPE</span>: Regular Part Time or Full Time</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">JOB POSTING #: </span>JP-024-2026</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">WORK HOURS AND SCHEDULE: </span>Shifts are typically 8 hours per day and 24 to 40 hours per week.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">DATE POSTED: </span>June 17, 2026</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">CLOSING DATE: </span>Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended. This posting will close in two weeks, on June 30, 2026.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">START DATE:  </span>Upon funding confirmation </span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">SALARY RANGE: </span>$66,560–$70,720 per year (based on a 40-hour work week; salary will be prorated based on the employee’s scheduled hours).</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">REPORTING RELATIONSHIPS: </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Reports To: </span>Site Manager, Goodacre Place</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Direct Reports: </span>Front lines (not including senior staff)</span><br><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">NO: OF POSITIONS:</span> 01</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">PROGRAM SUMMARY:</span></span></p>\n<p><span style=\"font-size: 12pt\">Goodacre Place Supportive Housing is a 22-unit supportive housing program with a 12-bed emergency shelter that provides both long-term housing and short-term emergency accommodation for individuals experiencing or at risk of homelessness.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">SCSA has a long history of supporting people experiencing housing instability. Building on our previous shelter operations at Broadway Place, our team is passionate about helping participants and guests find stability, safety, and belonging. Through our partnership with BC Housing, we provide shelter, housing support, meals, hygiene services, life skills development, case planning, and connections to community resources. Our goal is to help individuals move toward greater independence while feeling respected, supported, and at home.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Goodacre Place works closely with community partners, healthcare providers, Indigenous organizations, and social service agencies to ensure participants have access to the supports they need to thrive.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">POSITION SUMMARY:</span></span></p>\n<p><span style=\"font-size: 12pt\">Reporting to the Site Manager, the Supportive Housing &amp; Shelter Supervisor plays a key leadership role in the daily operations of Goodacre Place. This position provides direct supervision, training, mentorship, and support to frontline staff while helping ensure the program operates safely, effectively, and in alignment with SCSA's values and service standards.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The Supervisor works closely with the Site Manager to maintain program accountability, support participant success, and foster a positive team culture. This role is ideal for an individual who is passionate about supporting vulnerable populations, developing staff, and creating safe, inclusive housing environments.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The successful candidate will bring strong leadership, crisis intervention, and problem-solving skills while promoting trauma-informed, participant-centered, and harm-reduction approaches.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What You'll Do</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">1. Team Leadership &amp; Staff Development:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Supervise, coach, and support frontline staff in their day-to-day work.</span></li>\n<li><span style=\"font-size: 12pt\">Assist with staff recruitment, onboarding, orientation, and training.</span></li>\n<li><span style=\"font-size: 12pt\">Provide ongoing feedback, mentorship, and performance support.</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate staff scheduling and provide coverage when required.</span></li>\n<li><span style=\"font-size: 12pt\">Promote a positive, respectful, and collaborative workplace culture.</span></li>\n<li><span style=\"font-size: 12pt\">Assist in resolving workplace concerns and supporting staff development.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">2. Participant Support &amp; Case Planning:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Support participant intake, assessment, and service planning processes.</span></li>\n<li><span style=\"font-size: 12pt\">Gather information through interviews, observations, and collaboration with participants, caregivers, and service providers.</span></li>\n<li><span style=\"font-size: 12pt\">Develop, implement, monitor, and evaluate individualized support and housing plans.</span></li>\n<li><span style=\"font-size: 12pt\">Support participants using trauma-informed, person-centered, and harm-reduction practices.</span></li>\n<li><span style=\"font-size: 12pt\">Build collaborative relationships with participants, families, caregivers, and community supports.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">3. Program &amp; Facility Operations:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Support the overall operation of the supportive housing and shelter programs.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure a safe, clean, welcoming, and secure environment for participants, guests, staff, and visitors.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor program compliance with policies, procedures, and BC Housing requirements.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure documentation, case notes, reports, and statistics are accurate, complete, and up to date.</span></li>\n<li><span style=\"font-size: 12pt\">Participate in administrative duties and continuous quality improvement initiatives.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">4. Crisis Intervention &amp; Community Collaboration:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Respond to and support staff during crises, emergencies, and critical incidents.</span></li>\n<li><span style=\"font-size: 12pt\">Utilize de-escalation techniques and ensure emergency procedures are followed.</span></li>\n<li><span style=\"font-size: 12pt\">Work collaboratively with healthcare providers, Indigenous organizations, outreach teams, law enforcement, and other community partners.</span></li>\n<li><span style=\"font-size: 12pt\">Support participant access to housing, health, mental health, substance use, and other community-based services.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We're Looking For</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Required Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Diploma in Social Services, Human Services, Community Support, Psychology, Social Work, or a related field.</span></li>\n<li><span style=\"font-size: 12pt\">Minimum one (1) year of recent related experience, preferably in supportive housing, shelters, residential programs, or community-based social services.</span></li>\n<li><span style=\"font-size: 12pt\">An equivalent combination of education, training, and experience may be considered.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Knowledge &amp; Experience</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience working with individuals experiencing homelessness, housing instability, mental health challenges, and/or substance use concerns.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of harm reduction principles, trauma-informed practice, and participant-centered approaches.</span></li>\n<li><span style=\"font-size: 12pt\">Experience with crisis intervention, conflict resolution, and de-escalation techniques.</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of violence prevention and workplace safety practices.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of community resources and housing support systems.</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of the Residential Tenancy Act is considered an asset.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of Indigenous cultures, histories, and communities is considered an asset.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Certifications</span></span></p>\n<p><span style=\"font-size: 12pt\">Current or willingness to obtain:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">First Aid &amp; CPR Certification</span></li>\n<li><span style=\"font-size: 12pt\">Non-Violent Crisis Intervention (NVCI)</span></li>\n<li><span style=\"font-size: 12pt\">Naloxone Administration Training</span></li>\n<li><span style=\"font-size: 12pt\">Food Safe Certification</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Why Join SCSA?</span></span></p>\n<p><span style=\"font-size: 12pt\">At SCSA, we believe everyone deserves safe housing, dignity, and opportunities to thrive. By joining our team, you will have the opportunity to make a meaningful difference in the lives of people experiencing homelessness while working alongside a dedicated and compassionate team.</span></p>\n<p><span style=\"font-size: 12pt\">This is more than a supervisory role—it's an opportunity to lead positive change, support staff growth, and help build stronger pathways toward housing stability and community connection.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">SKILLS AND ABILITIES:</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">1. Leadership &amp; Self-Management:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ability to remain calm, professional, and self-regulated in crisis and high-pressure situations.</span></li>\n<li><span style=\"font-size: 12pt\">Strong conflict resolution, de-escalation, and problem-solving skills.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to exercise sound judgment, take initiative, and be accountable for results.</span></li>\n<li><span style=\"font-size: 12pt\">Strong organizational, time management, and leadership skills.</span></li>\n<li><span style=\"font-size: 12pt\">Open to feedback, learning, and continuous improvement.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">2. Participant Support &amp; Trauma-Informed Practice:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience supporting individuals experiencing homelessness, substance use, mental health challenges, developmental disabilities, acquired brain injuries, FASD, and other complex needs.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of trauma-informed, participant-centered, and harm reduction practices.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to assess risk, respond to crises, and implement behaviour support strategies.</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of diverse lived experiences and barriers related to poverty, culture, race, religion, gender identity, and sexual orientation.</span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with individualized service planning and participant support.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">3. Collaboration &amp; Communication:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ability to build collaborative relationships with participants, families, caregivers, community partners, and Indigenous organizations.</span></li>\n<li><span style=\"font-size: 12pt\">Strong interpersonal, communication, and conflict management skills.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work effectively both independently and as part of a team.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">4. Technical Skills:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Proficiency with Microsoft Office, databases, and electronic record-keeping systems.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to maintain accurate documentation, reports, and participant records.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">ADDITIONAL REQUIREMENTS:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Must be legally authorized to work in Canada</span></li>\n<li><span style=\"font-size: 12pt\">Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.</span></li>\n<li><span style=\"font-size: 12pt\">Undergo a Criminal Record Check</span></li>\n<li><span style=\"font-size: 12pt\">Possess a valid Class 5 Driver’s License.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em>The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit.  Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.</em></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">REVISED DATE: June 2026</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">ID: JD-2026-008</span></p>",
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