Experience Design Senior Associate - Small Business, Business Access & Tools – Access & Security Manager

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    "ExternalDescriptionStr": "<p class=\"paragraph\" style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10.5pt;\">Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.</span><span class=\"eop\" style=\"font-size: 10.5pt;\">&nbsp;</span></span></p><p class=\"paragraph\" style=\"background-color: white; vertical-align: baseline;\"><a name=\"OLE_LINK2\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10.5pt;\">As an Experience Design Senior Associate in&nbsp;</span></span></a><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">in our Small Business, Business Access &amp; Tools – Access &amp; Security Manager product organization,</span><span class=\"normaltextrun\" style=\"font-size: 10.5pt;\"> you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.</span><span class=\"eop\" style=\"font-size: 10.5pt;\">&nbsp;</span></span></p><p class=\"paragraph\" style=\"background-color: white; vertical-align: baseline;\"><span style=\"background-color: white; color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">You will collaborate with product, data, technology, and design teams to support the vision and roadmap for Access &amp; Security Manager (ASM) across Business, Commercial, and Private Bank segments. Using your experience design skills, you will help create secure and user-friendly account management products and features. You will contribute to enhancing client experiences while ensuring the firm’s standards for security, client control, and privacy are met. This hands-on role involves working closely with designers, researchers, content writers, product managers, engineers, and business partners. Together, you will deliver digital solutions that empower clients to manage their financial needs effectively.</span></span></p><p class=\"paragraph\" style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10.5pt;\"><strong>Job responsibilities</strong></span><span class=\"eop\" style=\"font-size: 10.5pt;\">&nbsp;</span></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Design and develop elegant solutions to specific interaction problems, ensuring consistency across products and platforms while adhering to industry best practices.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Conduct data-driven analyses to inform design decisions and transform raw information into valuable insights.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products and services cater to a diverse range of users.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the user experience.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Assist in the analysis of market trends, user research studies, and user behavior to inform design decisions and contribute to the team's strategic thinking.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Partner with product managers, engineers, and content strategists to translate business requirements and user needs into effective design solutions.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Create wireframes, prototypes, and detailed design specifications to clearly communicate design intent and facilitate implementation.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Participate in usability testing and synthesize findings to identify opportunities for design improvements.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Advocate for the user throughout the product development lifecycle, ensuring that design solutions align with both user needs and business goals.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Maintain awareness of emerging design trends, tools, and technologies to continuously enhance design processes and outcomes.&nbsp;</span></span></p></li></ul><p class=\"paragraph\" style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10.5pt;\"><strong>Required qualifications, capabilities, and skills</strong></span><span class=\"eop\" style=\"font-size: 10.5pt;\">&nbsp;</span></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Experience interpreting complex data and transforming it into actionable insights for informed decision-making.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong portfolio showcasing user-centered design solutions and process, from concept to delivery.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Experience collaborating with cross-functional teams, including product managers, engineers, and researchers.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Familiarity with usability testing methods and synthesizing user feedback to improve designs.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Excellent communication and presentation skills, with the ability to articulate design rationale and influence stakeholders.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Knowledge of current design trends, tools, and best practices in user experience and interaction design.</span></span></p></li></ul><p class=\"paragraph\" style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10.5pt;\"><strong>Preferred qualifications, capabilities, and skills</strong></span><span class=\"eop\" style=\"font-size: 10.5pt;\">&nbsp;</span></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Familiarity with designing for complex business domains, such as financial services or other regulated industries.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Ability to understand and incorporate technical constraints and opportunities into design proposals.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Basic knowledge of agile development processes and modern frontend development frameworks.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Awareness of product lifecycles from a UX perspective and how user needs evolve over time.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Exposure to designing or supporting AI-driven user experiences.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 6pt;\"><span style=\"color: rgb(13, 13, 13); font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Strong communication skills for presenting and explaining design concepts to diverse audiences.</span></span></p></li></ul>",
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