Warranty / Quality Technician

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    "ExternalDescriptionStr": "<figure class=\"table\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;\"><tbody><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>SUMMARY:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: rgb(13, 13, 13); font-family: Arial, sans-serif;\">Plans, directs and supports activities related to customer warranty issues resulting in reduced costs and improved customer satisfaction.&nbsp;</span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p><span style=\"font-family: Arial, sans-serif;\">•<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Collect , track, analyze and distribute warranty data to responsible disciplines and plant warranty interfaces.<span>&nbsp;</span></span></p></li><li><span style=\"font-family: Arial, sans-serif;\">Utilize the specific Customer Warranty Systems to obtain data on products.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Interface with plants, engineering, test and development, quality and customer representatives during warranty investigations.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Travel to customer warranty centers to review and investigate warranty issues.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Coordinate returned parts to appropriate locations for additional in-depth analysis and testing.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Communicate and present results of warranty investigations to internal and external customers.<span>&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\">Enter warranty investigation findings and corrective actions into Hutchinson and customer warranty systems.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Evaluates and verifies effectiveness of corrective actions implemented.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Maintain monthly/weekly/daily warranty performance tracking charts by customer, product line and platform.&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Serve as a liaison between Engineering, Manufacturing and Quality regarding warranty improvement.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Develop procedures, work instruction, test instructions and other documentation to support the warranty process.</span></li></ul></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>EDUCATION AND EXPERIENCE:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p style=\"margin-left: 0in;\"><span style=\"color: rgb(13, 13, 13); font-family: Arial, sans-serif;\">Four year technical degree level of knowledge with a minimum of 2 years automotive quality experience or two year engineering degree with a minimum of 5 years automotive quality experience.<span>&nbsp; &nbsp;</span>Previous experience with automotive warranty issue resolution is highly desirable.</span></p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>QUALIFICATIONS:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p><span style=\"font-family: Arial, sans-serif;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Qualifications may be waived by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>CERTIFICATES, LICENSES, REGISTRATIONS:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p style=\"margin-bottom: 3pt;\"><span style=\"font-family: Arial, sans-serif;\">Driving license&nbsp;</span></p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>SUPERVISORY RESPONSIBILITIES:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p><span style=\"font-family: Arial, sans-serif;\">None</span></p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>TEAM SKILLS:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"font-family: Arial, sans-serif;\">Hutchinson is built around teamwork.<span>&nbsp; </span>This position requires the use of good team skills such as cooperation, information sharing, task sharing, timely completion of assignments, good listening and communication skills and overall respect for other team members.</span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>LANGUAGE SKILLS:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\">&nbsp;</td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>MATHEMATICAL SKILLS:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p>&nbsp;</p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>COMPUTER SKILLS:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p style=\"margin: 0in 0in 0.0001pt;\">&nbsp;</p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>REASONING ABILITY:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p style=\"margin: 0in;\">&nbsp;</p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>WORK ENVIRONMENT:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p style=\"margin: 4pt 0in 3pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>PHYSICAL DEMANDS:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p style=\"margin: 0in 0in 0.0001pt;\">&nbsp;</p></td></tr><tr><td width=\"734\" valign=\"top\" style=\"background-color: rgb(204, 255, 255); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><strong>HEALTH AND SAFETY:</strong></span></td></tr><tr><td width=\"734\" valign=\"top\" style=\"border: 1pt solid windowtext; padding: 0in 5.4pt; width: 7.65in;\"><p style=\"margin: 0in 0in 0.0001pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\">Must actively support our Health Safety and Environmental policy, immediately report all Safety hazards and correct them when able to safely do so, participate in all required Safety Training, meetings, inspects, and use all required PPE.</span></span></p></td></tr></tbody></table></figure><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">This is the official document reflecting this job’s essential responsibilities, necessary skills and experience, and qualifications required to perform the role.</span></p>",
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