Project Technical Lead

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          "text": "<p><b>Overview:</b></p><p>A Project Technical Lead or PTL is the person or persons that are ultimately responsible for aligning our technical support during the transition phase to meet the client’s requirements and expectations.   Our PTL’s are the “glue” that can take all of IPsoft’s service offerings and blend them together to create effective, customized solutions for our clients.   PTL’s have the opportunity to work with a myriad of technologies, from networking, to storage, to applications, to systems, as well as the opportunity to have face to face interactions with the real movers and shakers in the IT industry.   They drive our internal roadmap for IPsoft’s technology and constantly innovate on our platform to make IPsoft’s service offerings unique in the industry.</p><p><b>Responsibilities:</b></p><p>•\tDesign and understand the end-to-end solution that fully realizes the business case for the customer.</p><p>•\tOwn and spearhead the technical implementation of the design throughout the project lifecycle, working with a multidisciplinary team including developers, infrastructure design, and automation experts to effect the solution</p><p>•\tConfigure IPsoft proprietary software and monitoring to effect the solution</p><p>•\tWork with the customer during Knowledge Transfer to understand their environment for the scope of support and ensure IPsoft Operations is prepared to service the customer.</p><p>•\tKeep up to date with the emerging processes and technologies from the IPsoft product line as well as work with the research and development teams to identify further feature enhancements</p><p><br /></p><p> </p>",
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          "text": "<p><b>Required:</b></p><p>•\t2+ years experience in project driven work</p><p>•\t3+ years as a systems or applications/middleware administrator with some exposure to Linux.  </p><p>•\tExcellent verbal and written communication skills with a customer focus</p><p>•\tA passion for technology and an IT generalist at heart, who can quickly grasp new concepts.</p><p>•\tAbility to operate in a fast paced, evolving and changing environment </p><p><br /></p><p><b>Rockstar (Preferred) Qualifications in addition to those required:</b></p><p>•\tStrong technical background as a Solutions Architect or other L3+ technical role</p><p>•\tBachelor’s or Master’s degree in Computer Science or related field from an accredited 4 year university.</p><p>•\tProficient in shell scripting, batch processing, and automation technologies.</p><p>•\tExperience with large scale software and hardware deployments.</p><p>•\tPrevious experience with ITSM platforms such as HP Service Manager, Service Now, or IPcenter.  Experience with monitoring systems such as Nagios, Netcool, or HP OpenView.</p><p>•\tAbility to present technical issues to non-technical audiences. </p><p>•\tKnowledge of ITIL Process Framework.</p><p><br /></p>",
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          "text": "<p><span>About IPsoft</span><br /></p><div><p>IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.</p><p><br />Gartner June 2012 Critical Capabilities Study <br /><br />Gartner ranks IPsoft #1 overall. Gartner comments: <br />• “IPsoft is the clear leader in selling highly automated event and incident management services” <br />• “Only IPsoft is rated higher than “good”. IPsoft...has executed extremely well in terms of creating differentiation from service automation” <br />• IPsoft ranked #1 in 6 out of 7 categories. We did not win HR management probably because we try to replace people with technology.</p>Specialties<p>Managed Services, ITSM, Automation, Autonomic, IT Outsourcing</p></div><ul><li>Headquarters<p><span>17 State Street</span> <span>14th Floor</span> <span>New York,</span> NY <span>10004</span> <span>United States</span></p></li><li>Website<p>http://www.ipsoft.com</p></li><li>Industry<p>Information Technology and Services</p></li><li>Type<p>Privately Held</p></li><li>Company Size<p>1001-5000 employees</p></li><li>Founded<p>1998</p></li></ul>",
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